Java Application Engineer

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          "text": "<p>We are looking for a&#xa0;Java IVR Application Developer&#xa0;to join our voice/contact center engineering team and help develop, support, and continuously improve cloud-based IVR applications.&#xa0;The Developer will&#xa0;work with project teams, third-party suppliers, internal IT teams, and business partners to develop, support, and improve voice contact center systems. The role requires a strong understanding of IVR platforms, solid troubleshooting skills, and effective communication with stakeholders at all levels.</p><p>In this role, you will develop and maintain cloud-based, stateful IVR applications aligned with business and technical requirements. Responsibilities include hands-on development, collaboration with project managers, application configuration using SQL, and implementing operational improvements to deliver a reliable, high-quality IVR experience for millions of customers.</p><p><strong>Responsibilities:</strong></p><ul><li>Design, develop, and maintain IVR applications based on business and technical requirements</li><li>Integrate IVR solutions with key internal services</li><li>Monitor IVR systems and implement operational improvements to enhance customer experience</li><li>Troubleshoot and resolve issues within the voice contact center and IVR environments</li><li>Collaborate with project managers to ensure the timely and high-quality delivery of solutions</li><li>Work independently while supporting a regional business unit aligned with global objectives</li><li>Participate in forward-looking initiatives to improve call steering and IVR architecture</li><li>Communicate technical concepts clearly to both technical and non-technical stakeholders</li></ul>",
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