Experience Specialist; Child and Adolescent Psych; 1.0FTE,Day/PM Shift

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    "raw": "The Experience Specialist is responsible for accurately capturing and maintaining patient registration data for patients admitted for outpatient services at UnityPoint Health - Meriter clinics. This position is responsible for querying databases, utilizing many different methods, searching for existing medical record numbers on all patients, in order to provide continuity of patient care within one medical record number that is assigned to each patient. The Experience Specialist establishes UnityPoint Health – Meriter Clinic billing accounts in Epic, in order to accurately charge for the services that are rendered.\n This position is also responsible for completing insurance verification, which includes eligibility checking, obtaining insurance benefits in order to achieve maximum reimbursement. This information needs to be accurately entered into the system for use by UnityPoint Health - Meriter registration, billing, medical records, and clinical staff.\n This position interacts with many internal and external customers and is responsible for creating a positive first impression of services provided at the UnityPoint Health – Meriter Clinics.\n In addition to the registration and insurance verification duties, the Experience Specialist is responsible for scheduling all patient appointments in EPIC Cadence and answering a multiline phone and triaging calls to appropriate clinic staff, and creating patient call back messages routed to clinic staff.\n Why UnityPoint Health – Meriter?\n At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.\nOur competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:     Expect paid time off, parental leave, 401K matching and an employee recognition program. Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. Tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.\nAnd, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.\nFind a fulfilling career and make a difference with UnityPoint Health.\nUnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.\nVisit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work.\n Required Qualifications: High School",
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      "Value": "<span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"color:#121212\"><span style=\"background:white\">The&nbsp;</span><span style=\"background:white\"><span style=\"font-weight:bold\">Experience Specialist</span></span><span style=\"background:white\">&nbsp;is responsible for accurately capturing and maintaining patient registration data for patients admitted for outpatient services at UnityPoint Health - Meriter clinics. This position is responsible for querying databases, utilizing many different methods, searching for existing medical record numbers on all patients, in order to provide continuity of patient care within one medical record number that is assigned to each patient.&nbsp; The Experience Specialist establishes UnityPoint Health – Meriter Clinic billing accounts in Epic, in order to accurately charge for the services that are rendered.</span></span><br>&nbsp;<br><span style=\"color:#121212\"><span style=\"background:white\">This position is also responsible for completing insurance verification, which includes eligibility checking, obtaining insurance benefits in order to achieve maximum reimbursement.&nbsp; This information needs to be accurately entered into the system for use by UnityPoint Health - Meriter registration, billing, medical records, and clinical staff.</span></span><br><span style=\"color:#121212\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><br><span style=\"color:#121212\"><span style=\"background:white\">This position interacts with many internal and external customers and is responsible for creating a positive first impression of services provided at the UnityPoint Health – Meriter Clinics.</span></span><br><span style=\"color:#121212\">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span><br><span style=\"color:#121212\"><span style=\"background:white\">In addition to the registration and insurance verification duties, the Experience Specialist is responsible for scheduling all patient appointments in EPIC Cadence and answering a multiline phone and triaging calls to appropriate clinic staff, and creating patient call back messages routed to clinic staff.</span></span><br>&nbsp;<br><span style=\"font-weight:bold\">Why UnityPoint Health – Meriter?</span><br><span style=\"font-weight:bold\">At UnityPoint Health, you matter.&nbsp;</span>We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.<br>Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    </span></span><ul style=\"unicode-bidi:embed\" type=\"disc\"><li style=\"vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Expect paid time off, parental leave, 401K matching and an employee recognition program.&nbsp;</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.</span></span></li><li style=\"vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">Tuition reimbursement to help further your career and adoption assistance to help you grow your family.&nbsp; &nbsp;</span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  <br>&nbsp;<br>And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional&nbsp;employment experience.<br>&nbsp;<br>Find a fulfilling career and make a difference with UnityPoint Health.<br>&nbsp;<br>UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.<br>&nbsp;<br>Visit&nbsp;<a href=\"https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdayinthelife.unitypoint.org%2F&amp;data=05%7C02%7Cchristopher.kraemer%40unitypoint.org%7C7d74797aafdb4a9ccf1108de0a96983b%7Cab214bcd9b9741bbaa9d46cf10d822fd%7C0%7C0%7C638959839070159966%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=BG5dYR2DWkNN9q%2FBDB68i%2FhUtyF%2B6JZtqfBPueeoxaU%3D&amp;reserved=0\">https://dayinthelife.unitypoint.org/</a>&nbsp;to hear more from our team members about why UnityPoint Health is a great place to work.<br>&nbsp;<br><span style=\"color:#121212\"><span style=\"background:white\"><span style=\"font-weight:bold\">Required Qualifications:</span></span></span></span></span><ul style=\"unicode-bidi:embed\" type=\"disc\"><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">High School or Vocational School graduate, may consider work experience in lieu of high school diploma</span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Ability to demonstrate strong customer service skills.</span></span></span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Ability to effectively enter information into a variety of computer programs.</span></span></span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Ability to understand and apply guidelines, policies and procedures.</span></span></span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.</span></span></span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Ability to communicate effectively with people of diverse professional, education and lifestyle backgrounds.</span></span></span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Writes, reads, comprehends and speaks fluent English</span></span></span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Multicultural sensitivity</span></span></span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Microsoft Office – basic computer skills.</span></span></span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Customer/patient focused</span></span></span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Critical thinking skills using independent judgment in making decisions</span></span></span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"color:#121212\"><span style=\"background:white\"><span style=\"font-weight:bold\">Preferred Qualifications:</span></span></span></span></span><ul style=\"unicode-bidi:embed\" type=\"disc\"><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Previous medical office experience preferred.</span></span></span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Previous experience with an electronic health record or medical office software preferred.</span></span></span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Previous experience coding diagnoses and procedures with ICD09-CM and CPT preferred.</span></span></span></span></li><li style=\"margin-bottom:9px; vertical-align:middle\"><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"background:white\"><span style=\"color:#121212\">Knowledge of medical terminology, anatomy and physiology.</span></span></span></span></li></ul><span style=\"font-size:12px;\"><span style=\"font-family:Verdana,Geneva,sans-serif;\">EEO/M/F/D/V</span></span><br>&nbsp;",
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