Senior Solutions Architect

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    "ExternalDescriptionStr": "<p><span style=\"font-family: Arial, sans-serif;\">We currently have a career opportunity for a Strategic AI Operations Leader to join our team. This is a remote position, must live in the United States.&nbsp;</span></p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;<strong>Job Overview:</strong></span></p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;As a Strategic AI Operations Leader, you will play a critical role in transforming a large-scale enterprise managed services engagement from a traditional, human-centric operating model to an AI-enabled support ecosystem. This role is responsible for defining and shaping the future-state operating model across L1 and L2 support functions, driving modernization, scalability, and operational excellence.</span></p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;The successful candidate will architect and implement an advanced support model leveraging AI agents, intelligent automation, observability platforms, and modern ITSM capabilities, supported by human-in-the-loop frameworks. The objective is to improve service availability, reduce operational costs, accelerate incident resolution, and enhance overall customer experience.</span></p><p><span style=\"font-family: Arial, sans-serif;\">This is a highly strategic and hands-on leadership role requiring deep expertise in enterprise NOC operations, production support organizations, AI-enabled service delivery models, and managed services transformation.</span></p><p><span style=\"font-family: Arial, sans-serif;\">You will collaborate with cross-functional global teams and industry-leading talent to design and deliver innovative, high-quality solutions. The role also involves active participation in sales pursuits and client engagements, aligning AI-driven operational strategies with business objectives.</span></p><p><span style=\"font-family: Arial, sans-serif;\">This role is part of the Business Unit Senior Leadership Team and plays a key role in shaping the strategic direction of the organization’s managed services offerings.</span></p><p><span style=\"font-family: Arial, sans-serif;\">Perficient is always looking for the best and brightest talent and we need you! We’re a quickly-growing, global digital consulting leader, and we’re transforming the world’s largest enterprises and biggest brands. You’ll work with the latest technologies, expand your skills, and become a part of our global community of talented, diverse, and knowledgeable colleagues.</span></p><p>&nbsp;</p><p style=\"margin: 0px;\">&nbsp;</p>",
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    "CorporateDescriptionStr": "Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at <a target=\"_blank\" rel=\"nofollow\">perficient.com</a>.",
    "ExternalPostedStartDate": "2026-05-13T20:45:54+00:00",
    "ExternalQualificationsStr": "<ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">15+ years of experience in enterprise IT operations, managed services, NOC operations, or production support environments</span></li><li><span style=\"font-family: Arial, sans-serif;\">5+ years leading enterprise-scale operational transformation initiatives</span></li><li><span style=\"font-family: Arial, sans-serif;\">Proven experience designing and modernizing:&nbsp;</span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">NOC and IT operations centers</span></li><li><span style=\"font-family: Arial, sans-serif;\">Service management organizations</span></li><li><span style=\"font-family: Arial, sans-serif;\">Production support operating models</span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\">Demonstrated experience implementing&nbsp;AI, AIOps, automation, and intelligent operations within enterprise support environments</span></li><li><span style=\"font-family: Arial, sans-serif;\">Experience supporting large-scale enterprise environments with&nbsp;24x7&nbsp;operational requirements.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Experience driving&nbsp;support model transformation, including AI augmentation and workforce optimization strategies</span></li><li><span style=\"font-family: Arial, sans-serif;\">Background in enterprise consulting or global systems integrators</span></li><li><span style=\"font-family: Arial, sans-serif;\">Strong understanding of:</span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">ITIL frameworks, including Incident, Problem, Change, and Event Management</span></li><li><span style=\"font-family: Arial, sans-serif;\">NOC and production support models across global delivery environments</span></li><li><span style=\"font-family: Arial, sans-serif;\">Enterprise observability, monitoring, and telemetry-driven operations</span></li><li><span style=\"font-family: Arial, sans-serif;\">AIOps platforms, event correlation, and intelligent incident management</span></li><li><span style=\"font-family: Arial, sans-serif;\">AI/ML-enabled operational models, including LLMs, AI agents, and orchestration frameworks</span></li><li><span style=\"font-family: Arial, sans-serif;\">Enterprise automation platforms and workflow orchestration</span></li><li><span style=\"font-family: Arial, sans-serif;\">Operational analytics and data-driven decision making</span></li><li><span style=\"font-family: Arial, sans-serif;\">Cloud and infrastructure operations across&nbsp;AWS, and hybrid environments</span></li></ul></li><li><p><span style=\"font-family: Arial, sans-serif;\">Hands-on experience with enterprise tools and platforms, including:</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Cloud Platforms: AWS</span></li><li><span style=\"font-family: Arial, sans-serif;\">ITSM Platforms: ServiceNow or equivalent</span></li><li><span style=\"font-family: Arial, sans-serif;\">Observability &amp; Monitoring: Dynatrace, Splunk, Datadog, AppDynamics, Elastic</span></li><li><span style=\"font-family: Arial, sans-serif;\">AIOps &amp; Event Management: Moogsoft, BigPanda, and/or PagerDuty</span></li><li><span style=\"font-family: Arial, sans-serif;\">AI &amp; LLM Platforms: Azure OpenAI, OpenAI, Copilot frameworks</span></li><li><span style=\"font-family: Arial, sans-serif;\">AI agent frameworks and orchestration platforms</span></li><li><span style=\"font-family: Arial, sans-serif;\">Automation Tools: Ansible, Rundeck</span></li><li><span style=\"font-family: Arial, sans-serif;\">Workflow orchestration and integration platforms</span></li><li><span style=\"font-family: Arial, sans-serif;\">Enterprise knowledge management systems&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\">Proficient in leveraging AI technologies to drive innovation, support strategic initiatives, and enable data-driven decision-making.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Possesses a strong understanding of AI capabilities, limitations, and ethical considerations.</span></li></ul><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $105,100.00 to $202,730.00. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our </span><a href=\"https://www2.perficient.com/candidate-resource-hub\"><span style=\"font-family: Arial, sans-serif;\">benefits overview.</span></a><span style=\"font-family: Arial, sans-serif;\"> &nbsp;&nbsp;</span></p><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>ABOUT PERFICIENT</strong></span></p><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>WHAT WE BELIEVE</strong></span></p><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.</span></p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">Disability Accommodations:</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.</span></p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><i>Disclaimer:&nbsp; The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.&nbsp; Management retains the discretion to add or change the duties of the position at any time.</i>&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">#LI-BV1</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">#Remote</span></p><p>&nbsp;</p></li></ul><p style=\"margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\">&nbsp;</p>",
    "InternalQualificationsStr": "<ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">15+ years of experience in enterprise IT operations, managed services, NOC operations, or production support environments</span></li><li><span style=\"font-family: Arial, sans-serif;\">5+ years leading enterprise-scale operational transformation initiatives</span></li><li><span style=\"font-family: Arial, sans-serif;\">Proven experience designing and modernizing:&nbsp;</span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">NOC and IT operations centers</span></li><li><span style=\"font-family: Arial, sans-serif;\">Service management organizations</span></li><li><span style=\"font-family: Arial, sans-serif;\">Production support operating models</span></li></ul></li><li><span style=\"font-family: Arial, sans-serif;\">Demonstrated experience implementing&nbsp;AI, AIOps, automation, and intelligent operations within enterprise support environments</span></li><li><span style=\"font-family: Arial, sans-serif;\">Experience supporting large-scale enterprise environments with&nbsp;24x7&nbsp;operational requirements.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Experience driving&nbsp;support model transformation, including AI augmentation and workforce optimization strategies</span></li><li><span style=\"font-family: Arial, sans-serif;\">Background in enterprise consulting or global systems integrators</span></li><li><span style=\"font-family: Arial, sans-serif;\">Strong understanding of:</span><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">ITIL frameworks, including Incident, Problem, Change, and Event Management</span></li><li><span style=\"font-family: Arial, sans-serif;\">NOC and production support models across global delivery environments</span></li><li><span style=\"font-family: Arial, sans-serif;\">Enterprise observability, monitoring, and telemetry-driven operations</span></li><li><span style=\"font-family: Arial, sans-serif;\">AIOps platforms, event correlation, and intelligent incident management</span></li><li><span style=\"font-family: Arial, sans-serif;\">AI/ML-enabled operational models, including LLMs, AI agents, and orchestration frameworks</span></li><li><span style=\"font-family: Arial, sans-serif;\">Enterprise automation platforms and workflow orchestration</span></li><li><span style=\"font-family: Arial, sans-serif;\">Operational analytics and data-driven decision making</span></li><li><span style=\"font-family: Arial, sans-serif;\">Cloud and infrastructure operations across&nbsp;AWS, and hybrid environments</span></li></ul></li><li><p><span style=\"font-family: Arial, sans-serif;\">Hands-on experience with enterprise tools and platforms, including:</span></p><ul style=\"list-style-type: disc;\"><li><span style=\"font-family: Arial, sans-serif;\">Cloud Platforms: AWS</span></li><li><span style=\"font-family: Arial, sans-serif;\">ITSM Platforms: ServiceNow or equivalent</span></li><li><span style=\"font-family: Arial, sans-serif;\">Observability &amp; Monitoring: Dynatrace, Splunk, Datadog, AppDynamics, Elastic</span></li><li><span style=\"font-family: Arial, sans-serif;\">AIOps &amp; Event Management: Moogsoft, BigPanda, and/or PagerDuty</span></li><li><span style=\"font-family: Arial, sans-serif;\">AI &amp; LLM Platforms: Azure OpenAI, OpenAI, Copilot frameworks</span></li><li><span style=\"font-family: Arial, sans-serif;\">AI agent frameworks and orchestration platforms</span></li><li><span style=\"font-family: Arial, sans-serif;\">Automation Tools: Ansible, Rundeck</span></li><li><span style=\"font-family: Arial, sans-serif;\">Workflow orchestration and integration platforms</span></li><li><span style=\"font-family: Arial, sans-serif;\">Enterprise knowledge management systems&nbsp;</span></li><li><span style=\"font-family: Arial, sans-serif;\">Proficient in leveraging AI technologies to drive innovation, support strategic initiatives, and enable data-driven decision-making.</span></li><li><span style=\"font-family: Arial, sans-serif;\">Possesses a strong understanding of AI capabilities, limitations, and ethical considerations.</span></li></ul><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $105,100.00 to $202,730.00. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our </span><a href=\"https://www2.perficient.com/candidate-resource-hub\"><span style=\"font-family: Arial, sans-serif;\">benefits overview.</span></a><span style=\"font-family: Arial, sans-serif;\"> &nbsp;&nbsp;</span></p><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>ABOUT PERFICIENT</strong></span></p><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">Perficient is the global AI and technology consulting firm disrupting the traditional consulting model. Powered by our 7,000+ advisors, engineers, and designers, Perficient implements AI-first solutions that break conventions and deliver outcomes that matter. Proudly serving clients that represent the world’s most innovative brands, and in collaboration with our powerful technology partner ecosystem, we bring deep industry expertise and data-driven design to redefine how businesses run and succeed. Perficient is different. For real. Learn more at perficient.com.&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><strong>WHAT WE BELIEVE</strong></span></p><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you’ll become part of something truly special.</span></p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We’re committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders… and we’re not done yet.</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">Disability Accommodations:</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.</span></p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\"><i>Disclaimer:&nbsp; The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification.&nbsp; Management retains the discretion to add or change the duties of the position at any time.</i>&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">&nbsp;</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">#LI-BV1</span></p><p>&nbsp;</p><p><span style=\"font-family: Arial, sans-serif;\">#Remote</span></p><p>&nbsp;</p></li></ul><p style=\"margin-bottom: 0px; margin-right: 0px; margin-top: 0px;\">&nbsp;</p>",
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