Customer Technical Support L2 (New Markets)

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    "city": "Barcelona",
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  "inferred_at": "2026-06-06T10:29:34.793Z",
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    "id": "233",
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    "location": {
      "city": "Barcelona",
      "state": "Barcelona"
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    "departmentLabel": "Services",
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    "location": {
      "city": "Barcelona",
      "state": "Barcelona",
      "postalCode": "08038",
      "addressCountry": "Spain"
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    "datePosted": "2026-02-09",
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    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Present in 96 countries, we are dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. We have the headquarters in Barcelona and manufacturing facilities in Spain (Barcelona), and the US (Arlington, Texas). We are rapidly becoming a leading company in the market.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">In 2021, we were listed on the New York Stock Exchange (NYSE WBX), allowing us to garner acclaim and win prestigious design awards (the IF Design, Good Design, and RedDot Awards).</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">In 2022, we acquired ARES (an assembly electronics company) and COIL (Installers of turnkey EV charging solutions). One year later, in 2023, we acquired ABL, the leading German EV charger manufacturer, which has allowed us to have a stronger presence in Europe.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Get in charge with Wallbox!</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">The role</span><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">We are seeking a proactive, hands-on </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Regional L2 Services Engineer New Markets </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">to be our key technical figure in the country. You will be responsible for ensuring operational excellence and maximizing partner/installer satisfaction, providing advanced technical support for DC and AC charging solutions across the region.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\"><span style=\"font-weight: bold\"><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Your core mission is to turn technical urgency into high-value solutions quickly, acting as the </span><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">critical bridge between Customer Success Manager and Headquarters Services team.</span></span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Responsibilities:</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\"><span style=\"font-weight: bold\"><span style=\"font-weight: bold\">1. Advanced Technical Support &amp; Troubleshooting</span></span></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Your primary responsibilities focus on advanced resolution, field enablement, and operational improvement:</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Serve as the primary regional escalation point for installers, distributors, and CPOs.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Own diagnosis and resolution of complex hardware, firmware, connectivity, and OCPP-related issues.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Perform deep log analysis and remote diagnostics to resolve cases efficiently and prevent repeat incidents.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support commissioning, maintenance, and troubleshooting efforts to ensure maximum product uptime and service quality.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">2. Service Performance Improvement</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Work closely with the Customer Service Manager (CSM) to identify service gaps and implement technical solutions that improve customer experience and operational KPIs.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Document recurring issues and contribute to the creation of troubleshooting guides, known-issue logs, and best-practice materials.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">3. Strategic Escalation Management</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Manage and expedite regional technical escalations by coordinating directly with HQ Service Engineering (L3).</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Prepare clear and technically detailed escalation packages, ensuring fast resolution and clear communication throughout the process.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">4. Field Enablement &amp; Partner Confidence</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Lead technical training, onboarding, and certification sessions for installers and service partners.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Provide structured, expert guidance that increases partner and installer confidence and reduces installation-related errors.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Support critical deployments remotely and occasionally on-site when needed.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">6. Documentation &amp; Knowledge Management</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Maintain accurate technical documentation for the region and contribute to global knowledge bases.</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Share learnings and insights with global Service teams to ensure alignment and drive continuous improvement.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold\">Requirements:</span><br></p>\n<ul></ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Experience: Minimum 3-5 years in Technical Support (L2/L3), preferably within the EV Charging / e-Mobility industry.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Technical Depth: Proficient in AC/DC power systems, electrical troubleshooting, and reading wiring diagrams.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Language Skills: Mandatory fluency in English (written and verbal). Arab or other languages is a must. </span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Analytical Skills: Proven ability to perform Root Cause Analysis (RCA) and provide practical, hands-on solutions.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Nice to have experience utilizing Salesforce and ticketing systems for rigorous case documentation.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 10pt\">Travel: Willingness and availability for travel within the assigned region for on-site support.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Why Join Wallbox?</span></p>\n<p><span style=\"font-size: 10pt\">If you’re passionate about the future of EVs, excited by new business development, and eager to be part of a thriving company at the forefront of the green energy revolution, we want to hear from you!</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Benefits:</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Flexible working hours</span></li>\n<li><span style=\"font-size: 10pt\">Hybrid work schedule and half Fridays</span></li>\n</ul>\n<ul>\n<li><span style=\"font-size: 10pt\">Health Insurance</span></li>\n<li><span style=\"font-size: 10pt\">Flexible compensation tickets valid for transportation, childcare, and restaurant/food delivery apps</span></li>\n<li><span style=\"font-size: 10pt\">Variety of breakfast and lunch dishes, every day, at a discounted price at our canteen</span></li>\n</ul>\n<p><br></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Please submit your resume in English</span></p>\n<p><span style=\"font-size: 10pt\"><em>*At Wallbox, we are dedicated to providing equal employment opportunities regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. We aim to cultivate a more equitable workplace.</em></span></p>",
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