Tier 1 Audio Visual Technician

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    "url": "https://careers-teksynap.icims.com/jobs/9355/tier-1-audio-visual-technician/job",
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    "title": "Tier 1 Audio Visual Technician",
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    "datePosted": "2024-06-06T08:30:29.567Z",
    "description": "<h2>Responsibilities & Qualifications</h2>\n<p><strong>RESPONSIBILITIES</strong></p>\n<p> </p>\n<ul>\n <li>Support and maintain approximately 10 conference rooms equipped with AV/VTC technology and equipment.  </li>\n</ul>\n<ul>\n <li>Perform daily room readiness checks to ensure all equipment is functioning properly.  </li>\n</ul>\n<ul>\n <li>Verify operation of displays, microphones, cameras, speakers, control panels, and Crestron systems.  </li>\n</ul>\n<ul>\n <li>Monitor room utilization and report equipment issues or maintenance needs to Tier 3.  </li>\n</ul>\n<ul>\n <li>Manage conference room scheduling through approved room reservation systems (e.g., Outlook, Exchange, Teams, or agency scheduling platforms).  </li>\n</ul>\n<ul>\n <li>Coordinate meeting setup requirements with end users prior to scheduled events.  </li>\n</ul>\n<ul>\n <li>Ensure rooms are prepared according to meeting specifications, including seating arrangements, presentation equipment, and video conferencing requirements.  </li>\n</ul>\n<ul>\n <li>Resolve scheduling conflicts and assist users with room reservations.  </li>\n</ul>\n<ul>\n <li>Provide Tier 1 support for AV systems, video conferencing platforms, and collaboration tools.  </li>\n</ul>\n<ul>\n <li>Assist users with:  </li>\n</ul>\n<ul>\n <li>Microsoft Teams meetings  </li>\n</ul>\n<ul>\n <li>VTC meeting set-up </li>\n</ul>\n<ul>\n <li>Presentation setup and display connectivity  </li>\n</ul>\n<ul>\n <li>Audio and microphone troubleshooting  </li>\n</ul>\n<ul>\n <li>Camera and video conferencing support  </li>\n</ul>\n<ul>\n <li>Respond to service tickets and user requests within established Service Level Agreements (SLAs).  </li>\n</ul>\n<ul>\n <li>Escalate unresolved technical issues to Tier 2 AV support or engineering teams.  </li>\n</ul>\n<ul>\n <li>Deliver professional and courteous customer service to government employees, contractors, and executive staff.  </li>\n</ul>\n<ul>\n <li>Provide basic user training on conference room technology and meeting platforms.  </li>\n</ul>\n<ul>\n <li>Communicate clearly regarding system outages, meeting impacts, and support resolutions.  </li>\n</ul>\n<ul>\n <li>Maintain documentation for conference room configurations and standard operating procedures.  </li>\n</ul>\n<ul>\n <li>Track recurring issues and recommend improvements to enhance meeting room reliability.  </li>\n</ul>\n<ul>\n <li>Prepare reports on room usage, support activities, and equipment performance.  </li>\n</ul>\n<p> </p>\n<p><strong><u>REQUIRED QUALIFICATIONS</u></strong></p>\n<p> </p>\n<ul>\n <li>Active Top Secret (TS) security clearance with SCI eligibility. </li>\n <li>Active CompTIA Security+ certification.</li>\n <li>High School Diploma or equivalent required.</li>\n <li>1–3 years of experience in AV support, help desk support, or conference room technology support.  </li>\n <li>Experience supporting video conferencing and collaboration platforms.  </li>\n <li>Experience working in a government, corporate, or enterprise environment preferred.</li>\n <li>Knowledge of:  \n  <ul>\n   <li>Audio Visual systems and equipment  </li>\n   <li>Video conferencing technologies  </li>\n   <li>Microsoft Teams  </li>\n   <li>Windows operating systems  </li>\n   <li>Basic networking concepts  </li>\n   <li>Outlook and Exchange calendar scheduling  </li>\n  </ul></li>\n <li>Ability to troubleshoot common AV hardware and software issues.  </li>\n</ul>\n<p> </p>\n<p><strong><u>PREFERRED QUALIFICATIONS</u></strong></p>\n<p> </p>\n<ul>\n <li>Associate degree in Information Technology, Audio Visual Technology, or related field preferred.  </li>\n <li>Familiarity with AV control systems such as:  \n  <ul>\n   <li>Crestron  </li>\n   <li>Extron  </li>\n   <li>Cisco  </li>\n  </ul></li>\n <li>Experience supporting executive meetings and high-visibility events.  </li>\n <li>Understanding of ITIL service management principles.  </li>\n</ul>\n<p> </p>\n<h2>Overview</h2>\n<p>We are seeking a Tier 1 Audio Visual Technician to join our team supporting the Space Development Agency. The Tier 1 Audio Visual (AV) Support Specialist provides first-line technical and set-up support for audiovisual systems, conference room technology, and meeting services within (SDA) Space Development government agency environment. This position is responsible for supporting approximately 10 conference rooms, ensuring meeting spaces are operational, scheduling conference room resources, coordinating meeting setups, and providing immediate troubleshooting assistance for users. The Technician will serves as the primary point of contact for routine AV support requests and escalates complex issues to senior AV engineers or IT support teams as needed. </p>\n<p> </p>\n<p>TekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.</p>\n<p> </p>\n<p>We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. </p>\n<p>Visit us at www.TekSynap.com. </p>\n<p>Apply now to explore jobs with us!  </p>\n<p>The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation.</p>\n<p>By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status.  If at any time you would like to opt out of text messaging, respond \"STOP\". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.  </p>\n<h2>Additional Job Information</h2>\n<p><strong><u>WORK ENVIRONMENT AND PHYSICAL DEMANDS</u></strong></p>\n<p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p>\n<ul>\n <li>Location: Springfield, VA</li>\n <li>Type of environment: Varies</li>\n <li>Noise level: Low</li>\n <li>Work schedule: “Normal work hours” constitute on average 8 hours a day, 40 hours per week (excluding breaks and meal periods) within standard operational hours occurring 0600-1800, Monday-Friday, excluding Federal holidays. May be requested to work evenings and weekends to meet program and contract needs.</li>\n <li>Amount of Travel: up to 25%</li>\n</ul>\n<p><strong><u>PHYSICAL DEMANDS</u></strong></p>\n<p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p>\n<p> </p>\n<p>While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.</p>\n<p> </p>\n<p><strong><u>WORK AUTHORIZATION/SECURITY CLEARANCE</u></strong></p>\n<ul>\n <li>Citizenship: U.S. Citizenship </li>\n <li>Clearance requirement: Active Top Secret with SCI Eligibility </li>\n</ul>\n<p><strong>OTHER INFORMATION</strong></p>\n<p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p>\n<p> </p>\n<p>TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.</p>\n<p> </p>\n<p><strong><u>EQUAL EMPLOYMENT OPPORTUNITY</u></strong></p>\n<p>In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.</p>\n<p> </p>\n<p>TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact [email protected] for assistance.</p>",
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