Service Drive Manager

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    "description": "<p><strong><span style=\"font-family:Georgia,serif\">Service Drive Manager</span></strong></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\">Lum&rsquo;s Auto Center, Inc. is seeking an Automotive Service Drive Manager to join our team in Warrenton, Oregon. This is a key leadership role for an experienced service professional who is passionate about coaching, developing people, and delivering an exceptional customer experience through consistent processes and ethical service practices.&nbsp;</span></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\">This position is ideal for a hands-on leader who thrives in a training-focused environment and enjoys mentoring Service Advisors and Service BDC Representatives. The right candidate believes strong results come from support, accountability, and clear expectations, and is comfortable working within a structured service methodology. Experience with Chris Collins service drive processes is strongly preferred.</span></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\">The Service Drive Manager at Lum&#39;s Auto Center is responsible for the overall performance, efficiency, and customer experience of the service drive. This role places strong emphasis on training, coaching, and supporting Service Advisors and Service BDC Representatives using the Chris Collins service drive methodology. The Service Drive Manager acts as a hands-on leader and coach, ensuring consistent processes, ethical selling, and a high-performing, customer-focused culture aligned with Lum&rsquo;s values and OEM standards.</span></p>\n\n<p>&nbsp;</p>\n\n<p><strong><span style=\"font-family:'Times New Roman',serif\">Essential Duties and Responsibilities</span></strong></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:'Times New Roman',serif\"><strong>Leadership &amp; People Management</strong><br />\nServe as the primary coach and trainer for Service Advisors and Service BDC Representatives.<br />\nImplement, reinforce, and continuously coach to the Chris Collins service drive processes, scripts, and performance standards.</span></p>\n\n<p><br />\n<span style=\"font-family:'Times New Roman',serif\">Conduct regular ride-alongs, call reviews, role-playing sessions, and skill-based coaching.<br />\nSet clear performance expectations, KPIs, and behavioral standards.<br />\nHold consistent one-on-one meetings focused on development and accountability.<br />\nPartner with HR and leadership on hiring, onboarding, and corrective action.<br />\nFoster a culture of learning, professionalism, ethical sales, and teamwork.</span></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\"><strong>Service Drive Operations</strong><br />\nOversee daily service drive workflow and appointment flow.<br />\nEnsure repair order accuracy and policy compliance.<br />\nCoordinate with Parts and Shop leadership to optimize throughput.</span></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\"><strong>Customer Experience</strong><br />\nChampion a consistent, professional customer experience aligned with Chris Collins principles.<br />\nEnsure clear communication, value presentation, and follow-up.<br />\nHandle escalated customer concerns.<br />\nMonitor CSI/CSAT and implement improvement plans.</span></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\"><strong>Financial &amp; Performance Management</strong><br />\nDrive KPIs including labor sales, ELR, hours per RO, menu penetration, BDC show rates, and retention.<br />\nAnalyze reports to identify coaching opportunities.<br />\nEnsure ethical upselling and pricing accuracy.</span></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\"><strong>Compliance &amp; Risk Management</strong><br />\nEnsure compliance with dealership, OEM, and legal standards.<br />\nPrevent sweetheart deals and misrepresentation.<br />\nPromote a respectful, harassment-free workplace.</span></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\">Benefits include a No Cost, No Debt College Degree &reg; program (up to a Master&rsquo;s Degree!), health insurance with 90% of the employee premium paid by the employer, dental and vision insurance, 401(k) eligibility after one year of employment, paid time off and paid holidays, a Holiday Savings Plan, Employee Demo Program, generous employee discounts, employer donation matching, employee referral program, paid training and career development, and a fun, team-oriented work environment.</span></p>\n",
    "jobCategory": "Automotive",
    "salaryRange": "$6,000.00 - $10,000.00 Commission/month",
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This is a key leadership role for an experienced service professional who is passionate about coaching, developing people, and delivering an exceptional customer experience through consistent processes and ethical service practices.&nbsp;\\n\\nThis position is ideal for a hands-on leader who thrives in a training-focused environment and enjoys mentoring Service Advisors and Service BDC Representatives. The right candidate believes strong results come from support, accountability, and clear expectations, and is comfortable working within a structured service methodology. Experience with Chris Collins service drive processes is strongly preferred.\\n\\nThe Service Drive Manager at Lum&#39;s Auto Center is responsible for the overall performance, efficiency, and customer experience of the service drive. This role places strong emphasis on training, coaching, and supporting Service Advisors and Service BDC Representatives using the Chris Collins service drive methodology. The Service Drive Manager acts as a hands-on leader and coach, ensuring consistent processes, ethical selling, and a high-performing, customer-focused culture aligned with Lum&rsquo;s values and OEM standards.\\n\\n&nbsp;\\n\\nEssential Duties and Responsibilities\\n\\n&nbsp;\\n\\nLeadership &amp; People Management\\nServe as the primary coach and trainer for Service Advisors and Service BDC Representatives.\\nImplement, reinforce, and continuously coach to the Chris Collins service drive processes, scripts, and performance standards.\\n\\n\\nConduct regular ride-alongs, call reviews, role-playing sessions, and skill-based coaching.\\nSet clear performance expectations, KPIs, and behavioral standards.\\nHold consistent one-on-one meetings focused on development and accountability.\\nPartner with HR and leadership on hiring, onboarding, and corrective action.\\nFoster a culture of learning, professionalism, ethical sales, and teamwork.\\n\\nService Drive Operations\\nOversee daily service drive workflow and appointment flow.\\nEnsure repair order accuracy and policy compliance.\\nCoordinate with Parts and Shop leadership to optimize throughput.\\n\\nCustomer Experience\\nChampion a consistent, professional customer experience aligned with Chris Collins principles.\\nEnsure clear communication, value presentation, and follow-up.\\nHandle escalated customer concerns.\\nMonitor CSI/CSAT and implement improvement plans.\\n\\nFinancial &amp; Performance Management\\nDrive KPIs including labor sales, ELR, hours per RO, menu penetration, BDC show rates, and retention.\\nAnalyze reports to identify coaching opportunities.\\nEnsure ethical upselling and pricing accuracy.\\n\\nCompliance &amp; Risk Management\\nEnsure compliance with dealership, OEM, and legal standards.\\nPrevent sweetheart deals and misrepresentation.\\nPromote a respectful, harassment-free workplace.\\n\\nBenefits include a No Cost, No Debt College Degree &reg; program (up to a Master&rsquo;s Degree!), health insurance with 90% of the employee premium paid by the employer, dental and vision insurance, 401(k) eligibility after one year of employment, paid time off and paid holidays, a Holiday Savings Plan, Employee Demo Program, generous employee discounts, employer donation matching, employee referral program, paid training and career development, and a fun, team-oriented work environment.\\nQualificationsRequired\\n\\n- 3&ndash;5 years automotive service experience with leadership or coaching responsibility.\\n\\n- Experience training Service Advisors and/or Service BDC teams.\\n\\n- Strong DMS and service process knowledge.\\n\\n- Excellent communication and coaching skills.\\n\\n&nbsp;\\n\\nPreferred\\n\\n- Experience in a Chris Collins service drive environment.\\n\\n- Service BDC leadership experience.\\n\\n- OEM training or certification.\\n\\n&nbsp;\\n\\nTake a U-Turn from the usual and apply today!\\n\\nCheck us out! https://www.lumsautocenter.com/\\n\\nLum Family of Dealerships. CARS. KINDNESS. COMMUNITY.\\n\\n&nbsp;\\n\\nLum&rsquo;s Auto Center, Inc. is an equal opportunity employer. We prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\\n\",\"responsibilities\":\"Service Drive Manager\\n\\nLum&rsquo;s Auto Center, Inc. is seeking an Automotive Service Drive Manager to join our team in Warrenton, Oregon. This is a key leadership role for an experienced service professional who is passionate about coaching, developing people, and delivering an exceptional customer experience through consistent processes and ethical service practices.&nbsp;\\n\\nThis position is ideal for a hands-on leader who thrives in a training-focused environment and enjoys mentoring Service Advisors and Service BDC Representatives. The right candidate believes strong results come from support, accountability, and clear expectations, and is comfortable working within a structured service methodology. Experience with Chris Collins service drive processes is strongly preferred.\\n\\nThe Service Drive Manager at Lum&#39;s Auto Center is responsible for the overall performance, efficiency, and customer experience of the service drive. This role places strong emphasis on training, coaching, and supporting Service Advisors and Service BDC Representatives using the Chris Collins service drive methodology. The Service Drive Manager acts as a hands-on leader and coach, ensuring consistent processes, ethical selling, and a high-performing, customer-focused culture aligned with Lum&rsquo;s values and OEM standards.\\n\\n&nbsp;\\n\\nEssential Duties and Responsibilities\\n\\n&nbsp;\\n\\nLeadership &amp; People Management\\nServe as the primary coach and trainer for Service Advisors and Service BDC Representatives.\\nImplement, reinforce, and continuously coach to the Chris Collins service drive processes, scripts, and performance standards.\\n\\n\\nConduct regular ride-alongs, call reviews, role-playing sessions, and skill-based coaching.\\nSet clear performance expectations, KPIs, and behavioral standards.\\nHold consistent one-on-one meetings focused on development and accountability.\\nPartner with HR and leadership on hiring, onboarding, and corrective action.\\nFoster a culture of learning, professionalism, ethical sales, and teamwork.\\n\\nService Drive Operations\\nOversee daily service drive workflow and appointment flow.\\nEnsure repair order accuracy and policy compliance.\\nCoordinate with Parts and Shop leadership to optimize throughput.\\n\\nCustomer Experience\\nChampion a consistent, professional customer experience aligned with Chris Collins principles.\\nEnsure clear communication, value presentation, and follow-up.\\nHandle escalated customer concerns.\\nMonitor CSI/CSAT and implement improvement plans.\\n\\nFinancial &amp; Performance Management\\nDrive KPIs including labor sales, ELR, hours per RO, menu penetration, BDC show rates, and retention.\\nAnalyze reports to identify coaching opportunities.\\nEnsure ethical upselling and pricing accuracy.\\n\\nCompliance &amp; Risk Management\\nEnsure compliance with dealership, OEM, and legal standards.\\nPrevent sweetheart deals and misrepresentation.\\nPromote a respectful, harassment-free workplace.\\n\\nBenefits include a No Cost, No Debt College Degree &reg; program (up to a Master&rsquo;s Degree!), health insurance with 90% of the employee premium paid by the employer, dental and vision insurance, 401(k) eligibility after one year of employment, paid time off and paid holidays, a Holiday Savings Plan, Employee Demo Program, generous employee discounts, employer donation matching, employee referral program, paid training and career development, and a fun, team-oriented work environment.\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"Lum's Auto Center\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=73396AA0E22218B93EA1461E81B06743\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"1605 SE Ensign Ln\",\"addressLocality\":\"Warrenton\",\"addressRegion\":\"OR\",\"postalCode\":97146,\"addressCountry\":\"USA\"}},\"qualifications\":\"Required\\n\\n- 3&ndash;5 years automotive service experience with leadership or coaching responsibility.\\n\\n- Experience training Service Advisors and/or Service BDC teams.\\n\\n- Strong DMS and service process knowledge.\\n\\n- Excellent communication and coaching skills.\\n\\n&nbsp;\\n\\nPreferred\\n\\n- Experience in a Chris Collins service drive environment.\\n\\n- Service BDC leadership experience.\\n\\n- OEM training or certification.\\n\\n&nbsp;\\n\\nTake a U-Turn from the usual and apply today!\\n\\nCheck us out! https://www.lumsautocenter.com/\\n\\nLum Family of Dealerships. 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COMMUNITY.\\n\\n&nbsp;\\n\\nLum&rsquo;s Auto Center, Inc. is an equal opportunity employer. We prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\\n\",\"industry\":\"Automotive\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Day\",\"educationRequirements\":\"Not Specified\"}",
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    "qualifications": "<p><strong><span style=\"font-family:Georgia,serif\">Required</span></strong></p>\n\n<p><span style=\"font-family:Georgia,serif\">- 3&ndash;5 years automotive service experience with leadership or coaching responsibility.</span></p>\n\n<p><span style=\"font-family:Georgia,serif\">- Experience training Service Advisors and/or Service BDC teams.</span></p>\n\n<p><span style=\"font-family:Georgia,serif\">- Strong DMS and service process knowledge.</span></p>\n\n<p><span style=\"font-family:Georgia,serif\">- Excellent communication and coaching skills.</span></p>\n\n<p>&nbsp;</p>\n\n<p><strong><span style=\"font-family:Georgia,serif\">Preferred</span></strong></p>\n\n<p><span style=\"font-family:Georgia,serif\">- Experience in a Chris Collins service drive environment.</span></p>\n\n<p><span style=\"font-family:Georgia,serif\">- Service BDC leadership experience.</span></p>\n\n<p><span style=\"font-family:Georgia,serif\">- OEM training or certification.</span></p>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Georgia,serif\">Take a U-Turn from the usual and apply today!</span></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\">Check us out! <a href=\"https://www.lumsautocenter.com/\" target=\"_blank\">https://www.lumsautocenter.com/</a></span></p>\n\n<p><span style=\"font-family:'Times New Roman',serif\">Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.</span></p>\n\n<p>&nbsp;</p>\n\n<p><em><span style=\"font-family:'Times New Roman',serif\">Lum&rsquo;s Auto Center, Inc. is an equal opportunity employer. We prohibit discrimination and harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></em></p>\n",
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