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HomeCompaniesRoyal Brass and HoseCustomer Service Front Counter

Customer Service Front Counter

Royal Brass and Hose · Madisonville, KY, United States · On Site · Active · Rippling ATS

Job facts

FieldValue
CompanyRoyal Brass and Hose
TitleCustomer Service Front Counter
Normalized title-
Department / teamCustomer Service
LocationMadisonville, KY, United States
Work modelOn Site
Employment typePart Time
Salary-
Statusactive
ATS providerRippling ATS
Posted / first seen2026-04-22 / 2026-05-29
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Royal Brass and Hose.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Rippling ATS.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Madisonville.Open
Department jobsActive postings in Customer Service.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyRoyal Brass and Hose
Source837d60c8-0627-4d7c-8a27-228580ae646e
ATS providerRippling ATS

Description

company Royal Brass and Hose Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success. We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing. role Job purpose The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met. They answer product and service questions, suggesting information about other products and services. They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction. Essential Job Functions Order entry – Includes but not limited to direct entry, fax, online orders Answer customer and territory/account managers phone calls Respond to territory manager and customer questions – Provide pricing, availability, product knowledge and enter NCI parts as required Open order management – Review customer open orders daily Back-order fill management – Review, fulfill, print customer backorders daily Customer Credit - Process customer return authorizations and credits per company policy in a timely manner Dispatch – dispatch/invoice orders in a timely manner as required Inventory/Control/Cycle Counting - Include but not limited to counting, measuring, recording as a team with other warehouse associates Year-end inventory - Include but not limited to counting, measuring, recording as a team with other warehouse associates Other Job Duties as Assigned: Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes. Qualifications Excellent customer service skills Ability to work independently and safely Basic computer knowledge required Good typing skills Data entry skills Ability to multi-task Detail oriented Good decision-making ability Good written and verbal skills Ability to work in a fast-paced environment for long periods Great team spirit Able to work alone and self-motivated Good math skills High school diploma or GED Working conditions Minimal climate-controlled environment Physical requirements Able to push 30 lbs. Able to push or pull 50 lbs. Able to reach overhead occasionally Ability to sit for prolonged period of time Ability to stand for prolonged period of time (when covering front counter) Ability to walk, bend, stoop and climb stairs as needed Able to use repetitive hand movements: stapling, using tape gun, grabbing bags, typing

Full job record

Job ID354a07d2203ec656294caabd193eec5780639a7d
Org ID8027f24e-80c0-4f5c-bae2-ee171e9ad747
Source ID837d60c8-0627-4d7c-8a27-228580ae646e
Board ID837d60c8-0627-4d7c-8a27-228580ae646e
Providerrippling
Provider Job Key532ff381-6790-4f3b-b28e-3958a1ea5b08
TitleCustomer Service Front Counter
Normalized Title
Statusactive
Activeyes
Location TextMadisonville, KY, United States
DepartmentCustomer Service
Team
Employment Typepart_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionKY
CityMadisonville
Salary Raw
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://ats.rippling.com/royalbrassandhose/jobs/532ff381-6790-4f3b-b28e-3958a1ea5b08
Apply URLhttps://ats.rippling.com/royalbrassandhose/jobs/532ff381-6790-4f3b-b28e-3958a1ea5b08
First Seen At2026-05-29 07:13:57Z
Last Seen At2026-06-06 08:44:52Z
Last Checked At2026-06-06 08:44:52Z
Last Changed At2026-06-06 08:44:52Z
Inactive At
Source Posted At2026-04-22 12:59:53Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=royalbrassandhose/date=2026-06-06/2026-06-06T08-44-51-746Z-239f694eb2e1e388bd3e2fac22e046270210435b4928f96a5506aa9558db9982.json
Event Fields
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  "source_hash": "c29bf621ea6840be5f4b68642a06d81ee489a099cb1e58853398da01ce0580a1",
  "last_changed_at": "2026-06-06T08:44:52.959Z",
  "active_status": "active"
}
Parsed Structured
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  "location": {
    "raw": "Madisonville, KY, United States",
    "city": "Madisonville",
    "region": "KY",
    "country": "United States",
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    "confidence": 0.98,
    "workplace_type": "on_site"
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  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T08:44:52.936Z",
  "launch_scope": {
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    "countries": [
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  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": "on_site",
  "salary_currency": null
}
Extensions
{}
Native Structured
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        "country": "United States",
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        "countryCode": "US",
        "workplaceType": "ON_SITE"
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    "department": {
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    "board": {
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    "createdOn": "2026-04-22T05:59:53.663000-07:00",
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      "base_department": "Customer Service",
      "department_tree": [
        "Customer Service"
      ]
    },
    "companyName": "Royal Brass and Hose",
    "description": {
      "role": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">Job purpose</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"color:rgb(32,33,36);background-color:white;white-space:pre-wrap;\">The Customer Service Representative helps ensure customer satisfaction by ensuring that orders are processed correctly, and all deadlines are met.</span><span style=\"white-space:pre-wrap;\">&nbsp;&nbsp; </span><span style=\"color:rgb(32,33,36);background-color:white;white-space:pre-wrap;\">They answer product and service questions, suggesting information about other products and services.</span><span style=\"white-space:pre-wrap;\">&nbsp; </span><span style=\"color:rgb(32,33,36);background-color:white;white-space:pre-wrap;\">They process orders, prepare correspondences, and fulfill customer needs to ensure customer satisfaction.</span><span style=\"white-space:pre-wrap;\">&nbsp;&nbsp;</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">Essential Job Functions</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Order entry – </strong></b><span style=\"white-space:pre-wrap;\">Includes but not limited to direct entry, fax, online orders</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Answer customer and territory/account managers phone calls</strong></b></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Respond to territory manager and&nbsp;customer&nbsp;questions – </strong></b><span style=\"white-space:pre-wrap;\">Provide pricing, availability, product knowledge and enter NCI parts as required</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Open order management – </strong></b><span style=\"white-space:pre-wrap;\">Review customer open orders daily</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Back-order fill management </strong></b><span style=\"white-space:pre-wrap;\">– Review, fulfill, print customer backorders daily</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Customer Credit - </strong></b><span style=\"white-space:pre-wrap;\">Process customer return authorizations and credits per company policy in a timely manner</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"white-space:pre-wrap;\">Dispatch – </strong></b><span style=\"white-space:pre-wrap;\">dispatch/invoice orders in a timely manner as required</span></li><li style=\"--listitem-marker-color:#404040;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(64,64,64);white-space:pre-wrap;\">Inventory/Control/Cycle Counting</strong></b><span style=\"color:rgb(64,64,64);white-space:pre-wrap;\">- Include but not limited to counting, measuring, recording as a team with other warehouse associates</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><b><strong style=\"color:rgb(64,64,64);white-space:pre-wrap;\">Year-end inventory</strong></b><span style=\"color:rgb(64,64,64);white-space:pre-wrap;\">- Include but not limited to counting, measuring, recording as a team with other warehouse associates</span></li><li style=\"--listitem-marker-color:#404040;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><b><strong style=\"color:rgb(64,64,64);white-space:pre-wrap;\">Other Job Duties as Assigned: </strong></b><span style=\"color:rgb(64,64,64);white-space:pre-wrap;\">Include but not limited to assisting in order pulling, shipping, receiving, QC, Kitting, front counter, housekeeping, preventative maintenance on equipment, team meeting participation that results in continuous improvement, posting performance metrics, organization of various celebrations, attending training meeting or classes.</span><span style=\"white-space:pre-wrap;\">&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">Qualifications</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Excellent customer service skills</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to work independently and safely</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Basic computer knowledge required</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Good typing skills</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Data entry skills</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to multi-task</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Detail oriented</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Good decision-making ability</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Good written and verbal skills</span></li><li style=\"color:rgb(34,34,34);font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:7pt;white-space:pre-wrap;\"> </span><span style=\"color:rgb(64,64,64);white-space:pre-wrap;\">Ability to work in a fast-paced environment for long periods</span></li><li style=\"--listitem-marker-color:#404040;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(64,64,64);white-space:pre-wrap;\">Great team spirit</span></li><li style=\"font-size:10pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:7pt;white-space:pre-wrap;\">&nbsp; </span><span style=\"color:rgb(64,64,64);white-space:pre-wrap;\">Able to work alone and self-motivated</span></li><li style=\"--listitem-marker-color:#404040;font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"color:rgb(64,64,64);white-space:pre-wrap;\">Good math skills</span></li><li style=\"color:rgb(34,34,34);font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">High school diploma or GED</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">Working conditions</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Minimal climate-controlled environment&nbsp;</span></li></ul><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"color:black;white-space:pre-wrap;\">Physical requirements</strong></b></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Able to push 30 lbs.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Able to push or pull 50 lbs.</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Able to reach overhead occasionally</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to sit for prolonged period of time</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to stand for prolonged period of time (when covering front counter)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Ability to walk, bend, stoop and climb stairs as needed</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Able to use repetitive hand movements: stapling, using tape gun, grabbing bags, typing</span></li></ul>",
      "company": "<meta><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:18pt;white-space:pre-wrap;\">Royal Brass and Hose</strong></b></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">Since 1949 Royal Brass and Hose has been a distributor of high-quality mobile equipment products like hydraulic and pneumatic parts, hoses, fittings, fasteners, adapters, and more. Our solutions, expertise and service excellence empower customer success.</span></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:&quot;Basel Grotesk&quot;,Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><u><span style=\"text-decoration:underline;white-space:pre-wrap;\">We are employee-owned! Royal Brass and Hose has been an ESOP since 2018. In addition, we offer a competitive benefits package including 401K match, health, vision and dental insurance, voluntary group insurance and company profit sharing.</span></u></p>"
    },
    "workLocations": [
      "Madisonville, KY"
    ],
    "employmentType": {
      "id": "Hourly, part-time",
      "label": "HOURLY_PT"
    },
    "payRangeDetails": [],
    "activeJobApplication": {
      "basicQuestions": [
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          "oid": "first_name",
          "title": "First name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
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        {
          "oid": "last_name",
          "title": "Last name",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "email",
          "title": "Email",
          "required": true,
          "fieldType": "SHORT_ANSWER"
        },
        {
          "oid": "current_company",
          "title": "Current company",
          "required": false,
          "fieldType": "SHORT_ANSWER"
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        {
          "oid": "phone_number",
          "title": "Phone number",
          "required": true,
          "fieldType": "PHONE_NUMBER"
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        {
          "oid": "location",
          "title": "Location (city only)",
          "required": true,
          "fieldType": "SHORT_ANSWER"
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          "oid": "resume",
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          "title": "Cover letter",
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          "fieldType": "FILE"
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      "customQuestions": {
        "fields": [
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            "oid": "first_name",
            "title": "First name",
            "required": true,
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            "fieldType": "SHORT_ANSWER"
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          {
            "oid": "last_name",
            "title": "Last name",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
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            "oid": "email",
            "title": "Email",
            "required": true,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
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          {
            "oid": "current_company",
            "title": "Current company",
            "required": false,
            "fieldData": {},
            "fieldType": "SHORT_ANSWER"
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          {
            "oid": "phone_number",
            "title": "Phone number",
            "required": true,
            "fieldData": {},
            "fieldType": "PHONE_NUMBER"
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          {
            "oid": "location",
            "title": "Location (city only)",
            "required": true,
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            "fieldType": "SHORT_ANSWER"
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Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/354a07d2203ec656294caabd193eec5780639a7d?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/8027f24e-80c0-4f5c-bae2-ee171e9ad747JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/837d60c8-0627-4d7c-8a27-228580ae646eJSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/354a07d2203ec656294caabd193eec5780639a7d/eventsJSON