Home › Companies › Sutherland › Customer Support- Streaming Services
Customer Support- Streaming Services
Sutherland · Atlanta, GA, United States · Remote · Active · SmartRecruiters
Job facts
| Field | Value |
|---|---|
| Company | Sutherland |
| Title | Customer Support- Streaming Services |
| Normalized title | - |
| Department / team | Customer Service |
| Location | Atlanta, GA, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | SmartRecruiters |
| Posted / first seen | 2026-05-13 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Sutherland. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through SmartRecruiters. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Atlanta. | Open |
| Department jobs | Active postings in Customer Service. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Sutherland |
| Source | b5f04860-0c2b-4554-91c0-273a93f9a598 |
| ATS provider | SmartRecruiters |
Description
Apply and complete testing.
We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future.
What we offer:
Hourly wage and paid training Additional pay incentives as well as monthly rewards & recognition programs Medical, dental and vision benefits plus added benefits such as 401k and paid time off Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy. Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) Technical support experience Strong problem-diagnosis and problem-solving skills Multi-tasking skills, with the ability to use several applications simultaneously Experience working with CRM applications (preferred)
We will provide all equipment, but to be successful when working from home, you must have the following:
Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! Wireless and/or satellite Internet Service Providers are not compatible with our systems.
IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.
EEOC and Veteran Documentation
During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.
At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Full job record
| Job ID | 3531eb453325a708871d56f74d050d99fe6f60cc |
| Org ID | ed6027de-ea2f-4021-94eb-def301e4da2f |
| Source ID | b5f04860-0c2b-4554-91c0-273a93f9a598 |
| Board ID | b5f04860-0c2b-4554-91c0-273a93f9a598 |
| Provider | smartrecruiters |
| Provider Job Key | 744000126362918 |
| Title | Customer Support- Streaming Services |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Atlanta, GA, United States |
| Department | Customer Service |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | GA |
| City | Atlanta |
| Salary Raw | Apply and complete testing. We’re Sutherland and we are currently seeking enthusiastic and people-oriented professionals to join our dynamic team in supporting customers of one of our customers, a global giant in the streaming media and entertainment industry. If you are looking to build a fulfilling career and are confident you can build rapport with callers while sharing your love of movies, tv shows and animated stories, consider joining us now and growing with us in the future. What we offer: Hourly wage and paid training Additional pay incentives as well as monthly rewards & recognition programs Medical, dental and vision benefits plus added benefits such as 401k and paid time off Exciting vacation benefits, including a newly introduced Global Flexible Benefits Policy. Promote from within opportunities – 80% of our frontline leaders began their careers at Sutherland as reps EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland Experience working in a customer service or contact center environment with a passion for providing an exceptional guest experience Experience with streaming to include basic troubleshooting skills, and demonstrated understanding of streaming services on phones, smart TVs, etc. Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel) Technical support experience Strong problem-diagnosis and problem-solving skills Multi-tasking skills, with the ability to use several applications simultaneously Experience working with CRM applications (preferred) We will provide all equipment, but to be successful when working from home, you must have the following: Excellent Internet connectivity: Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better! Wireless and/or satellite Internet Service Providers are not compatible with our systems. IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status. At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file. Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION. |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | hour |
| Source URL | https://jobs.smartrecruiters.com/Sutherland/744000126362918-customer-support-streaming-services |
| Apply URL | https://jobs.smartrecruiters.com/Sutherland/744000126362918-customer-support-streaming-services?oga=true |
| First Seen At | 2026-05-31 17:43:07Z |
| Last Seen At | 2026-06-06 10:55:59Z |
| Last Checked At | 2026-06-06 10:55:59Z |
| Last Changed At | 2026-05-31 17:43:07Z |
| Inactive At | — |
| Source Posted At | 2026-05-13 16:25:05Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=smartrecruiters/board=sutherland/date=2026-06-06/2026-06-06T10-55-55-332Z-68eabcb20e11b17be61b4791b8f2e1f233b10085f3128dd12f1c658f3e40f506.json |
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