Home › Companies › Sila › Plumbing Manager
Plumbing Manager
Sila · Stoneham, MA · Hybrid · Active · $119,000–$120,000 / year · Lever
Job facts
| Field | Value |
|---|---|
| Company | Sila |
| Title | Plumbing Manager |
| Normalized title | - |
| Department / team | Sila / Plumbing |
| Location | Stoneham, MA, United States |
| Work model | Hybrid / Hybrid |
| Employment type | Full Time |
| Salary | $119,000–$120,000 / year |
| Status | active |
| ATS provider | Lever |
| Posted / first seen | 2026-04-06 / 2026-05-29 |
| Changed / last seen | 2026-05-29 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Sila. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Lever. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in Stoneham. | Open |
| Department jobs | Active postings in Sila. | Open |
| Work model jobs | Active Hybrid postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Sila |
| Source | 421bbdce-c62b-44ac-96af-5101d61c154a |
| ATS provider | Lever |
Description
Job Description
Job description: Plumbing Manager
Pay: $120K annually + bonus incentives + sign-on bonus
Plumbing Manager - Lead and Inspire a Team of Plumbing Professionals!
Company Overview: Sila Services – Stoneham, MA
________________________________________
Position Overview
We are seeking an experienced and motivated Plumbing Service Manager to lead our 24/7 plumbing department of roughly 15 plumbers . This individual will oversee daily operations, ensure exceptional customer service, support office and field teams, drive revenue growth, and maintain high standards of quality and performance. The ideal candidate is organized, service-oriented, and skilled at building strong, high-performing teams.
________________________________________
Key Responsibilities
Operational Leadership
Manage the daily operations of a 24/7 plumbing department.
70% in-office / 30% out in the field.
Oversee scheduling to ensure efficient technician dispatching.
Use Service Titan or similar software for workflow, monitoring, and reporting.
Team Management & Development
Hire, train, and develop plumbing technicians and support staff.
Create and implement training programs for technical and customer service skill development.
Set team goals and conduct performance evaluations, including KPI and gross profit reviews.
Promote a positive, productive, and safety-focused work environment.
Customer Service & Support
Ensure excellent customer service across the department.
Resolve escalated customer issues and provide timely follow-up.
Oversee service calls, job progress, and customer satisfaction metrics.
Sales & Revenue Growth
Build, create, and sell plumbing service estimates.
Support office staff and technicians in upselling, quoting, and delivering solutions.
Monitor departmental profitability and identify opportunities for growth.
Administrative & Office Support
Review service reports, job notes, and technician documentation.
Manage department reviews and maintain compliance with company policies.
Collaborate with leadership on operational improvements and financial goals.
________________________________________
Qualifications
3+ years of plumbing industry experience; leadership or management experience preferred.
Strong knowledge of plumbing systems, service operations, and best practices.
Experience with ServiceTitan or other field service management software.
Excellent problem-solving, communication, and customer service skills.
Ability to lead and motivate a team in a fast-paced environment.
Strong organizational and scheduling abilities.
________________________________________
Preferred Skills
Experience running KPIs and performance metrics.
Training program development.
Estimating and sales experience within the plumbing or trades industry.
Ability to manage a team in a 24/7 service environment.
Qualifications:
3+ years of Plumbing Service Management experience preferred.
Plumber License preferred.
Proven experience in residential plumbing services, including installations, repairs, and maintenance.
Strong leadership abilities, with a track record of successfully managing and developing teams.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with team members, customers, and other stakeholders.
Solid understanding of plumbing systems, fixtures, and materials. And knowledge of plumbing software and other relevant tools.
Strong technical knowledge and problem-solving skills.
Detail-oriented with a focus on delivering quality workmanship and exceptional customer service.
Ability to work under pressure and prioritize tasks in a fast-paced environment.
Service Titan experience is strongly preferred.
Valid driver's license and clean driving record
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Employee discount
Health insurance
Life insurance
Opportunities for advancement
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Experience:
Plumbing Management/Supervisory: 3 years (Required)
Service Plumbing: 7 years (Required)
Work Location: In person
Full job record
| Job ID | 3501488c8f34a1c0dec216cc42d0cc1164fc99ef |
| Org ID | 8b66b124-5f7e-44f5-a55e-a4d645397dbd |
| Source ID | 421bbdce-c62b-44ac-96af-5101d61c154a |
| Board ID | 421bbdce-c62b-44ac-96af-5101d61c154a |
| Provider | lever |
| Provider Job Key | d6796ae2-3ced-4865-823b-0e7c45f671d2 |
| Title | Plumbing Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Stoneham, MA |
| Department | Sila |
| Team | Plumbing |
| Employment Type | Full-time |
| Workplace Type | hybrid |
| Remote Policy | hybrid |
| Country | United States |
| Region | MA |
| City | Stoneham |
| Salary Raw | USD 119000-120000 per-year-salary |
| Salary Min | 119,000 |
| Salary Max | 120,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://jobs.lever.co/sila/d6796ae2-3ced-4865-823b-0e7c45f671d2 |
| Apply URL | https://jobs.lever.co/sila/d6796ae2-3ced-4865-823b-0e7c45f671d2/apply |
| First Seen At | 2026-05-29 06:59:50Z |
| Last Seen At | 2026-06-06 20:02:25Z |
| Last Checked At | 2026-06-06 20:02:25Z |
| Last Changed At | 2026-05-29 06:59:50Z |
| Inactive At | — |
| Source Posted At | 2026-04-06 15:50:36Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=sila/date=2026-06-06/2026-06-06T20-02-21-978Z-ffa548c852c0b106224f5c51c622ef13a7f892516cdde3e08241c7cd32c43d59.json |
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margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Build, create, and sell plumbing service estimates.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Support office staff and technicians in upselling, quoting, and delivering solutions.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Monitor departmental profitability and identify opportunities for growth.</li>\n\n<p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Administrative & Office Support</p>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Review service reports, job notes, and technician documentation.</li>\n<li style=\"margin-top: 0in; 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And knowledge of plumbing software and other relevant tools.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Strong technical knowledge and problem-solving skills.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Detail-oriented with a focus on delivering quality workmanship and exceptional customer service.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Ability to work under pressure and prioritize tasks in a fast-paced environment.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Service Titan experience is strongly preferred.</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Valid driver's license and clean driving record</li>\n\n<p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Job Type: Full-time</p>\n<p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Benefits:</p>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">401(k)</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Dental insurance</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Employee discount</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Health insurance</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Life insurance</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Opportunities for advancement</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Paid time off</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Parental leave</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Professional development assistance</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Referral program</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Vision insurance</li>\n\n<p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Experience:</p>\n<ul type=\"disc\" style=\"margin-top: 0in; margin-bottom: 0in;\">\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Plumbing Management/Supervisory: 3 years (Required)</li>\n<li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Service Plumbing: 7 years (Required)</li>\n\n<p style=\"margin: 0in; font-size: 12pt; font-family: Aptos, sans-serif;\">Work Location: In person</p>\n</ul></ul></ul></ul></ul></ul></ul></ul></ul></ul></div>\n</div>"
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