Director, Patient Experience

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  "Title": "Director, Patient Experience",
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          "Code": "VA",
          "Name": "Virginia"
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          "Code": "USA",
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  "PostedDate": "2026-06-16T17:47:58.872Z",
  "JobCategoryName": "Director",
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  "BriefDescription": "The Director of Patient Experience provides strategic and operations leadership to advance a culture of exceptional, compassionate, and patient-centered care across Augusta Health. This role oversees the design, implementation, and evaluation of system-wide patient experience initiatives, ensuring alignment with organizational goals, regulatory requirements, and evidence-based best practices.   The Director leads the Patient Relations and Grievance Program, ensuring compliance with CMS Conditions of Participation and DNV standards. The role also provides operational oversight for Switchboard/Communications Center, and Gift Shop/Retail operations - ensuring these departments deliver timely, safe, and service-oriented support that enhances the overall patient and family experience.",
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  "RequisitionNumber": "DIREC013096"
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