Executive Administrative Assistant - Love Field

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    "requisitionDescription": "<div><p><br></p><p data-pasted=\"true\"><strong>Purpose</strong></p><p>The Executive Administrative Assistant provides high-level administrative and operational support to executive leadership while serving as a key driver of front-of-house customer experience. This role is responsible for ensuring seamless executive operations, coordinating customer interactions, and delivering a world-class hospitality experience for VIP aviation clients. The position combines executive support, customer experience management, travel coordination, and facility readiness to ensure every interaction reflects Citadel Aviation&rsquo;s commitment to excellence, professionalism, and service.</p><p><br></p><p><strong>Essential Job Functions</strong></p><ul style=\"margin-left: 0in;\"><li>Serve as the primary front-of-house representative, greeting and welcoming all clients, visitors, vendors, and partners with professionalism and hospitality.</li><li>Manage executive calendars, scheduling, travel arrangements, and correspondence for leadership.</li><li>Coordinate and prepare for meetings, including conference calls, executive briefings, and customer engagements.</li><li>Plan and execute meetings, client events, business luncheons, and VIP customer experiences.</li><li>Oversee customer arrival and departure logistics, including facility access, badges, itineraries, and internal communication.</li><li>Maintain client offices and common areas with appropriate amenities, ensuring a high-end, client-ready environment at all times.</li><li>Coordinate business and personal travel arrangements for executives and customers, including flights, hotels, transportation, and reservations.</li><li>Maintain and manage customer profiles, preferences, travel documentation, and service records.</li><li>Act as a liaison between executives, customers, and internal teams to ensure alignment and seamless communication.</li><li>Support customer experience strategy by identifying opportunities to improve service, processes, and touchpoints.</li><li>Monitor customer satisfaction through feedback, surveys, and direct engagement.</li><li>Assist in resolving customer issues and escalating concerns as needed to ensure positive outcomes.</li><li>Develop and maintain processes and procedures that enhance the overall customer journey.</li><li>Prepare reports, presentations, and executive materials as needed.</li><li>Handle confidential information with a high level of discretion and professionalism.</li><li>Support marketing and branding efforts including facility tours, customer events, and content creation (photos, videos, and materials).</li><li>Coordinate trade show preparation, customer engagement materials, and post-event follow-up activities.</li><li>Assist with community engagement and local partnership initiatives.</li><li>Maintain organized records, files, and documentation for executive and customer-related activities.</li><li>Support onboarding, coordination, and guidance of administrative or clerical staff as needed.</li></ul><p><br></p><p><strong>Minimum Qualifications or Experience</strong></p><ul style=\"margin-left: 0in;\"><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, Communications, or related field preferred.</li><li>5&ndash;8 years of experience in executive administrative support, customer experience, or hospitality-focused roles.</li><li>Experience supporting senior leadership in a fast-paced, professional environment.</li><li>Strong experience in scheduling, travel coordination, and event planning.</li></ul><p><br></p><p><strong>Preferred Qualifications or Experience</strong></p><ul style=\"margin-left: 0in;\"><li>Experience in aviation, aerospace, luxury hospitality, or high-end service environments.</li><li>Experience supporting VIP or executive-level customers.</li><li>Familiarity with travel booking systems and corporate travel coordination.</li><li>Experience with CRM systems, customer tracking tools, or event management platforms.</li><li>Experience supporting marketing, branding, or customer engagement initiatives.</li></ul><p><br></p><p><strong>Supervisory Responsibilities</strong></p><ul style=\"margin-left: 0in;\"><li>May provide guidance, coordination, or oversight to administrative staff or reception personnel.</li><li>May assist in training and mentoring junior administrative team members.</li></ul><p><br></p><p><strong>Knowledge, Skills, and Other Attributes</strong></p><ul style=\"margin-left: 0in;\"><li>Exceptional interpersonal and customer service skills with a hospitality-driven mindset.</li><li>Strong organizational and time management abilities.</li><li>Ability to manage multiple priorities and projects in a fast-paced environment.</li><li>High level of professionalism, discretion, and confidentiality.</li><li>Strong communication skills, both written and verbal.</li><li>Ability to anticipate needs and proactively solve problems.</li><li>Detail-oriented with a focus on delivering high-quality outcomes.</li><li>Ability to interact effectively with executives, customers, and cross-functional teams.</li><li>Creative and resourceful approach to enhancing customer experience.</li><li>Proficiency in Microsoft Office and scheduling tools.</li></ul><p><br></p><p><strong>Travel</strong></p><ul style=\"margin-left: 0in;\"><li>Occasional travel may be required to support executive needs, customer events, or company initiatives.</li></ul><p><br></p><p><strong>Other Duties</strong></p><p>Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this position. Duties and responsibilities may change at any time with or without notice to support business needs.</p><p><br></p><p><strong>Working Conditions</strong></p><ul style=\"margin-left: 0in;\"><li>Work is performed in both office and front-of-house customer environments.</li><li>Frequent interaction with executives, customers, and visitors.</li><li>Requires extended periods of computer use, scheduling coordination, and event preparation.</li><li>May require flexibility in working hours to support customer schedules, events, or executive needs.</li><li>High level of professionalism and presentation required at all times.</li></ul><p><br></p></div>\n",
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