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E911 Public Safety Dispatch Supervisor

Lakecountygovernment · Active · $64,186–$66,111 / year · JazzHR / ApplyToJob

Job facts

FieldValue
CompanyLakecountygovernment
TitleE911 Public Safety Dispatch Supervisor
Normalized title-
Department / team-
Location-
Work model-
Employment type-
Salary$64,186–$66,111 / year
Statusactive
ATS providerJazzHR / ApplyToJob
Posted / first seen / 2026-05-30
Changed / last seen2026-05-30 / 2026-06-06

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Linked records

CompanyLakecountygovernment
Sourceffb8860b-ce84-4819-a06c-fd76679bf125
ATS providerJazzHR / ApplyToJob

Description

Job Title:  E911 Public Safety Dispatch Supervisor Department:  Emergency Communications Center Reports To:  E911 Director Classification:  Full-Time, Non-Exempt Compensation Range: $64,186.30 - $72,242.30 annually  **Open Until Filled** Why join our team? Join a workplace where public service meets opportunity. At Lake County Government, employees are empowered to grow, collaborate, and make a meaningful impact every day. We offer a supportive environment that values innovation and connection, with reliable compensation, comprehensive benefits, and a commitment to helping you succeed both professionally and personally. Cultural Expectations Assume Good Intent: Approach each interaction with positive mindset and openness to understand others. Model Professional: Maintain high standards in behavior and communication that reflects our values. Apply County Wide Lens: Consider the broader impact of decisions on our community and organization as a whole. Be Solutions-Oriented: Focus on finding constructive solutions rather than dwelling on problems or challenges. Practice Servant Leadership: Prioritize the needs of others, fostering a supportive and collaborative work environment. Support Meaningful Work-Life Balance: Encourage boundaries that support personal well-being while achieving professional responsibilities. Position Summary Lake County is seeking an experienced and motivated Public Safety Dispatch Supervisor to join the Emergency Communications Center (ECC). This leadership role ensures the effective delivery of 911 services, radio dispatching, emergency communications, training oversight, and quality assurance for all public safety partners in Lake County. The Supervisor provides operational leadership, oversees Dispatchers I–V, manages the Communications Training Program, and ensures compliance with all local, state, and national standards. This role is essential to maintaining the ECC’s culture of professionalism, accountability, and readiness. Compensation 2026 Public Safety Dispatch Supervisor Pay Range Supervisor Level Annual Salary Supervisor I $64,186.30 Supervisor II $66,111.90 Supervisor III $68,095.20 Supervisor IV $70,138.10 Supervisor V $72,242.30 Benefits & Incentives Lake County offers a competitive benefits package. Details available at: Employee Benefits | Lake County, CO Available Incentives Include: Communication Training Officer (CTO) Certification Pay – incentive added to salary Professional Development Support – instructor courses and higher education opportunities Advanced Education Pay – up to 6% salary increase for applicable college degrees Bilingual Pay Incentive – supplemental pay for demonstrated Spanish/English fluency Overtime Opportunities – paid at 1.5x hourly rate Annual Health & Wellness Allowance for county employees End-of-Year Bonus based on months of service General Duties and Responsibilities Leadership & Operations Supervise and support Public Safety Dispatchers I–V. Oversee 911 call-taking, radio dispatching, and ECC operations. Act as shift supervisor and decision-maker during critical incidents. Coordinate with law enforcement, fire, EMS, emergency management, and regional partners. Training & Professional Development Manage the Communications Training Program, including CTO oversight. Develop training materials, lesson plans, and onboarding curricula. Lead new-hire academy instruction and continuing education programs. Track certifications, recertifications, and training compliance. Quality Assurance & Compliance Conduct QA/QI reviews for call-taking, EMD, radio traffic, and CAD documentation. Ensure compliance with NENA, APCO, IAED, FCC, CJIS, and internal ECC standards. Identify performance gaps and develop corrective action plans. Administrative Responsibilities Manage staffing schedules, overtime planning, and staffing readiness. Conduct performance evaluations for dispatcher staff. Participate in hiring, promotions, disciplinary actions, and incident reviews. Maintain documentation, logs, training records, and compliance reports. Assist with policy development and operational planning. Minimum Qualifications/Requirements Experience as a Public Safety Dispatcher IV or V, OR equivalent 911 supervisory experience. Dispatcher IV personnel are highly skilled, senior-level dispatchers who: Serve as shift leads Act as Certified Training Officers (CTOs) Provide mentorship and technical support Handle complex multi-agency incidents Assist with policy implementation and operational improvement Dispatcher V personnel represent the highest non-supervisory tier, functioning as: Subject matter experts in ECC operations Leaders during major incidents Advisors to supervisors on operational standards Quality assurance resources Culture-setters and professional role models Proficient in emergency call-taking, EMD, radio dispatching, CAD, CCIC/NCIC. Demonstrated leadership, communication, and decision-making skills. Ability to obtain/maintain required certifications: EMD CCIC/NCIC CPR/First Aid CTO (within 6 months if not current) Preferred Qualifications Instructor certifications (ETC, EMD-Q, EFD, CPR Instructor). Prior supervisory or training leadership experience. Experience managing training or QA/QI programs. Policy writing, curriculum development, or administrative experience Knowledge, Skills & Abilities Strong leadership and conflict resolution skills. Ability to remain calm and decisive during major incidents. Excellent written and verbal communication abilities. Knowledge of ICS/NIMS and interagency coordination. Ability to manage multiple priorities in a dynamic, high-pressure environment. Strong organizational, analytical, and documentation skills. Qualified applicants will be contacted to complete: Oral board interview Skills assessment Background investigation Certification review Final executive interview Psychological review Physical Activity & Work Environment Fast-paced, high-stress 24/7 Emergency Communications Center. Exposure to traumatic or emotionally difficult calls. Required availability for nights, weekends, holidays, call-out response, and emergency activation. Extended periods of sitting with headset and computer use. Why Join Lake County ECC? Leadership role with community impact Clear advancement and development pathways Supportive team environment Competitive compensation and incentives Opportunities for instructor-level and specialized certifications Applicant Notice Lake County Government posts all official employment opportunities on its careers page linked here . Positions may also appear on external job boards such as LinkedIn, Indeed, and ZipRecruiter through our applicant tracking system. Please be aware that unauthorized third parties may repost or imitate job listings. The most accurate and up-to-date information will always be available on our official website. Applicants are recommended to apply directly through our career page and should not provide personal information outside of the official application process.   EOE Statement Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request. Notice of Work Authorization Requirement Appl icants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa. Notice of Emergency/Disaster Responsibilities All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors. Other Duties Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Expected Duration of the Application Process Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.

Full job record

Job ID34d2d37e240abbe255079254dda93aee5c46e2b1
Org IDbb4958cb-87aa-46e5-a7dc-9540c7f7b1f8
Source IDffb8860b-ce84-4819-a06c-fd76679bf125
Board IDffb8860b-ce84-4819-a06c-fd76679bf125
Providerjazzhr
Provider Job Key36CnN8s0d1
TitleE911 Public Safety Dispatch Supervisor
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Statusactive
Activeyes
Location Text
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Employment Type
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Region
City
Salary RawPay Range Supervisor Level Annual Salary Supervisor I $64,186.30 Supervisor II $66,111
Salary Min64,186.3
Salary Max66,111
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://lakecountygovernment.applytojob.com/apply/36CnN8s0d1/E911-Public-Safety-Dispatch-Supervisor
Apply URLhttps://lakecountygovernment.applytojob.com/apply/36CnN8s0d1/E911-Public-Safety-Dispatch-Supervisor
First Seen At2026-05-30 06:11:38Z
Last Seen At2026-06-06 10:56:46Z
Last Checked At2026-06-06 10:56:46Z
Last Changed At2026-05-30 06:11:38Z
Inactive At
Source Posted At
Source Updated At
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    "description_html": "<div class=\"job_description\">\n\t\t\t\t\t<span style=\"font-size:14px;\"><b>Job Title:</b>&#160;E911 Public Safety Dispatch Supervisor<br><b>Department:&#160;</b>Emergency Communications Center<br><b>Reports To:&#160;</b>E911 Director<br><b>Classification:&#160;</b>Full-Time, Non-Exempt<br><b>Compensation Range:</b> $64,186.30 - $72,242.30 annually<br><b>&#160;**Open Until Filled**</b><br><br><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><u><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\">Why join our team?</span></span></span></u></span></span><br><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\">Join a workplace where public service meets opportunity. At Lake County Government, employees are empowered to grow, collaborate, and make a meaningful impact every day. We offer a supportive environment that values innovation and connection, with reliable compensation, comprehensive benefits, and a commitment to helping you succeed both professionally and personally.</span></span></span><br><br><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><u><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\">Cultural Expectations</span></span></span></u></span></span></span><ul><li style=\"margin-right:1px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><i><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\">Assume Good Intent:</span></span></span></i></b><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\"> Approach each interaction with positive mindset and openness to understand others.</span></span></span></span></span></span></li><li style=\"margin-right:1px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><i><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\">Model Professional:</span></span></span></i></b><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\"> Maintain high standards in behavior and communication that reflects our values.</span></span></span></span></span></span></li><li style=\"margin-right:1px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><i><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\">Apply County Wide Lens:</span></span></span></i></b><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\"> Consider the broader impact of decisions on our community and organization as a whole.</span></span></span></span></span></span></li><li style=\"margin-right:1px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><i><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\">Be Solutions-Oriented:</span></span></span></i></b><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\"> Focus on finding constructive solutions rather than dwelling on problems or challenges.</span></span></span></span></span></span></li><li style=\"margin-right:1px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><i><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\">Practice Servant Leadership:</span></span></span></i></b><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\"> Prioritize the needs of others, fostering a supportive and collaborative work environment.</span></span></span></span></span></span></li><li style=\"margin-right:1px;margin-left:8px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:'Times New Roman', serif;\"><b><i><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\">Support Meaningful Work-Life Balance:</span></span></span></i></b><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"letter-spacing:0.1pt;\"> Encourage boundaries that support personal well-being while achieving professional responsibilities. </span></span></span></span></span></span></li></ul><span style=\"font-size:14px;\"><b>Position Summary</b><br>Lake County is seeking an experienced and motivated Public Safety Dispatch Supervisor to join the Emergency Communications Center (ECC). This leadership role ensures the effective delivery of 911 services, radio dispatching, emergency communications, training oversight, and quality assurance for all public safety partners in Lake County.<br><br>The Supervisor provides operational leadership, oversees Dispatchers I&#8211;V, manages the Communications Training Program, and ensures compliance with all local, state, and national standards. This role is essential to maintaining the ECC&#8217;s culture of professionalism, accountability, and readiness.<br><br><b>Compensation</b><br><b>2026 Public Safety Dispatch Supervisor Pay Range</b></span><table><thead><tr><td><span style=\"font-size:14px;\"><b>Supervisor Level</b></span></td><td><span style=\"font-size:14px;\"><b>Annual Salary</b></span></td></tr></thead><tbody><tr><td><span style=\"font-size:14px;\"><b>Supervisor I</b></span></td><td><span style=\"font-size:14px;\">$64,186.30</span></td></tr><tr><td><span style=\"font-size:14px;\"><b>Supervisor II</b></span></td><td><span style=\"font-size:14px;\">$66,111.90</span></td></tr><tr><td><span style=\"font-size:14px;\"><b>Supervisor III</b></span></td><td><span style=\"font-size:14px;\">$68,095.20</span></td></tr><tr><td><span style=\"font-size:14px;\"><b>Supervisor IV</b></span></td><td><span style=\"font-size:14px;\">$70,138.10</span></td></tr><tr><td><span style=\"font-size:14px;\"><b>Supervisor V</b></span></td><td><span style=\"font-size:14px;\">$72,242.30</span></td></tr></tbody></table><br><span style=\"font-size:14px;\"><b>Benefits &amp; Incentives</b><br>Lake County offers a competitive benefits package.<br>Details available at: <a href=\"https://www.lakecountyco.gov/187/Employee-Benefits\" target=\"_blank\">Employee Benefits | Lake County, CO</a><br><b>Available Incentives Include:</b></span><ul><li><span style=\"font-size:14px;\">Communication Training Officer (CTO) Certification Pay &#8211; incentive added to salary</span></li><li><span style=\"font-size:14px;\">Professional Development Support &#8211; instructor courses and higher education opportunities</span></li><li><span style=\"font-size:14px;\">Advanced Education Pay &#8211; up to 6% salary increase for applicable college degrees</span></li><li><span style=\"font-size:14px;\">Bilingual Pay Incentive &#8211; supplemental pay for demonstrated Spanish/English fluency</span></li><li><span style=\"font-size:14px;\">Overtime Opportunities &#8211; paid at 1.5x hourly rate</span></li><li><span style=\"font-size:14px;\">Annual Health &amp; Wellness Allowance for county employees</span></li><li><span style=\"font-size:14px;\">End-of-Year Bonus based on months of service</span></li></ul><span style=\"font-size:14px;\"><b>General Duties and Responsibilities</b><br><u>Leadership &amp; Operations</u></span><ul><li><span style=\"font-size:14px;\">Supervise and support Public Safety Dispatchers I&#8211;V.</span></li><li><span style=\"font-size:14px;\">Oversee 911 call-taking, radio dispatching, and ECC operations.</span></li><li><span style=\"font-size:14px;\">Act as shift supervisor and decision-maker during critical incidents.</span></li><li><span style=\"font-size:14px;\">Coordinate with law enforcement, fire, EMS, emergency management, and regional partners.</span></li></ul><span style=\"font-size:14px;\"><u>Training &amp; Professional Development</u></span><ul><li><span style=\"font-size:14px;\">Manage the Communications Training Program, including CTO oversight.</span></li><li><span style=\"font-size:14px;\">Develop training materials, lesson plans, and onboarding curricula.</span></li><li><span style=\"font-size:14px;\">Lead new-hire academy instruction and continuing education programs.</span></li><li><span style=\"font-size:14px;\">Track certifications, recertifications, and training compliance.</span></li></ul><span style=\"font-size:14px;\"><u>Quality Assurance &amp; Compliance</u></span><ul><li><span style=\"font-size:14px;\">Conduct QA/QI reviews for call-taking, EMD, radio traffic, and CAD documentation.</span></li><li><span style=\"font-size:14px;\">Ensure compliance with NENA, APCO, IAED, FCC, CJIS, and internal ECC standards.</span></li><li><span style=\"font-size:14px;\">Identify performance gaps and develop corrective action plans.</span></li></ul><span style=\"font-size:14px;\"><u>Administrative Responsibilities</u></span><ul><li><span style=\"font-size:14px;\">Manage staffing schedules, overtime planning, and staffing readiness.</span></li><li><span style=\"font-size:14px;\">Conduct performance evaluations for dispatcher staff.</span></li><li><span style=\"font-size:14px;\">Participate in hiring, promotions, disciplinary actions, and incident reviews.</span></li><li><span style=\"font-size:14px;\">Maintain documentation, logs, training records, and compliance reports.</span></li><li><span style=\"font-size:14px;\">Assist with policy development and operational planning.</span></li></ul><span style=\"font-size:14px;\"><strong>Minimum Qualifications/Requirements</strong></span><ul><li><span style=\"font-size:14px;\">Experience as a Public Safety Dispatcher IV or V, OR equivalent 911 supervisory experience.</span><ul><li><span style=\"font-size:14px;\">Dispatcher IV personnel are highly skilled, senior-level dispatchers who:</span><ul><li><span style=\"font-size:14px;\">Serve as shift leads</span></li><li><span style=\"font-size:14px;\">Act as Certified Training Officers (CTOs)</span></li><li><span style=\"font-size:14px;\">Provide mentorship and technical support</span></li><li><span style=\"font-size:14px;\">Handle complex multi-agency incidents</span></li><li><span style=\"font-size:14px;\">Assist with policy implementation and operational improvement</span></li></ul></li><li><span style=\"font-size:14px;\">Dispatcher V personnel represent the highest non-supervisory tier, functioning as:</span><ul><li><span style=\"font-size:14px;\">Subject matter experts in ECC operations</span></li><li><span style=\"font-size:14px;\">Leaders during major incidents</span></li><li><span style=\"font-size:14px;\">Advisors to supervisors on operational standards</span></li><li><span style=\"font-size:14px;\">Quality assurance resources</span></li><li><span style=\"font-size:14px;\">Culture-setters and professional role models</span></li></ul></li></ul></li><li><span style=\"font-size:14px;\">Proficient in emergency call-taking, EMD, radio dispatching, CAD, CCIC/NCIC.</span></li><li><span style=\"font-size:14px;\">Demonstrated leadership, communication, and decision-making skills.</span></li><li><span style=\"font-size:14px;\">Ability to obtain/maintain required certifications:</span><ul><li><span style=\"font-size:14px;\">EMD</span></li><li><span style=\"font-size:14px;\">CCIC/NCIC</span></li><li><span style=\"font-size:14px;\">CPR/First Aid</span></li><li><span style=\"font-size:14px;\">CTO (within 6 months if not current)</span></li></ul></li></ul><span style=\"font-size:14px;\"><b>Preferred Qualifications</b></span><ul><li><span style=\"font-size:14px;\">Instructor certifications (ETC, EMD-Q, EFD, CPR Instructor).</span></li><li><span style=\"font-size:14px;\">Prior supervisory or training leadership experience.</span></li><li><span style=\"font-size:14px;\">Experience managing training or QA/QI programs.</span></li><li><span style=\"font-size:14px;\">Policy writing, curriculum development, or administrative experience</span></li></ul><span style=\"font-size:14px;\"><b>Knowledge, Skills &amp; Abilities</b></span><ul><li><span style=\"font-size:14px;\">Strong leadership and conflict resolution skills.</span></li><li><span style=\"font-size:14px;\">Ability to remain calm and decisive during major incidents.</span></li><li><span style=\"font-size:14px;\">Excellent written and verbal communication abilities.</span></li><li><span style=\"font-size:14px;\">Knowledge of ICS/NIMS and interagency coordination.</span></li><li><span style=\"font-size:14px;\">Ability to manage multiple priorities in a dynamic, high-pressure environment.</span></li><li><span style=\"font-size:14px;\">Strong organizational, analytical, and documentation skills.</span></li></ul><span style=\"font-size:14px;\"><strong>Qualified applicants will be contacted to complete:</strong></span><ul><li><span style=\"font-size:14px;\">Oral board interview</span></li><li><span style=\"font-size:14px;\">Skills assessment</span></li><li><span style=\"font-size:14px;\">Background investigation</span></li><li><span style=\"font-size:14px;\">Certification review</span></li><li><span style=\"font-size:14px;\">Final executive interview</span></li><li><span style=\"font-size:14px;\">Psychological review</span></li></ul><span style=\"font-size:14px;\"><strong>Physical Activity &amp; Work Environment</strong></span><ul><li><span style=\"font-size:14px;\">Fast-paced, high-stress 24/7 Emergency Communications Center.</span></li><li><span style=\"font-size:14px;\">Exposure to traumatic or emotionally difficult calls.</span></li><li><span style=\"font-size:14px;\">Required availability for nights, weekends, holidays, call-out response, and emergency activation.</span></li><li><span style=\"font-size:14px;\">Extended periods of sitting with headset and computer use.</span></li></ul><span style=\"font-size:14px;\"><b>Why Join Lake County ECC?</b></span><ul><li><span style=\"font-size:14px;\">Leadership role with community impact</span></li><li><span style=\"font-size:14px;\">Clear advancement and development pathways</span></li><li><span style=\"font-size:14px;\">Supportive team environment</span></li><li><span style=\"font-size:14px;\">Competitive compensation and incentives</span></li><li><span style=\"font-size:14px;\">Opportunities for instructor-level and specialized certifications</span></li></ul><span style=\"font-size:14px;\"><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><u><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Applicant Notice</span></span></u><br><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Lake County Government posts all official employment opportunities on its </span></span><a href=\"https://lakecountygovernment.applytojob.com/apply\" style=\"color:#0000FF;text-decoration:underline;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">careers page linked here</span></span></a><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">. Positions may also appear on external job boards such as LinkedIn, Indeed, and ZipRecruiter through our applicant tracking system.</span></span></span></span><br><br><span style=\"line-height:107%;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\">Please be aware that unauthorized third parties may repost or imitate job listings. The most accurate and up-to-date information will always be available on our official website. Applicants are recommended to apply directly through our career page and should not provide personal information outside of the official application process.</span></span></span></span></span><br>&#160;<p><span style=\"font-size:14px\"><strong>EOE Statement</strong></span></p>\n\n<p><span style=\"font-size:14px\">Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.</span></p>\n\n<p><span style=\"font-size:14px\"><strong>Notice of Work Authorization Requirement</strong></span></p>\n\n<p><span style=\"font-size:14px\">Appl<span style=\"font-family:Arial,Helvetica,sans-serif\">icants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.</span></span></p>\n\n<p><span style=\"font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>Notice of Emergency/Disaster Responsibilities</strong></span></span></p>\n\n<p><span style=\"font-size:14px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors. </span></span></p>\n\n<p><span style=\"font-size:14px\"><strong>Other Duties</strong></span></p>\n\n<p><span style=\"font-size:14px\">Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.</span></p>\n\n<p><span style=\"font-size:14px\"><strong>Expected Duration of the Application Process</strong></span></p>\n\n<p><span style=\"font-size:14px\">Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.</span></p>",
    "description_text": "Job Title:  E911 Public Safety Dispatch Supervisor\n Department:  Emergency Communications Center\n Reports To:  E911 Director\n Classification:  Full-Time, Non-Exempt\n Compensation Range: $64,186.30 - $72,242.30 annually\n  **Open Until Filled**\n Why join our team?\n Join a workplace where public service meets opportunity. At Lake County Government, employees are empowered to grow, collaborate, and make a meaningful impact every day. We offer a supportive environment that values innovation and connection, with reliable compensation, comprehensive benefits, and a commitment to helping you succeed both professionally and personally.\n Cultural Expectations Assume Good Intent: Approach each interaction with positive mindset and openness to understand others.\n Model Professional: Maintain high standards in behavior and communication that reflects our values.\n Apply County Wide Lens: Consider the broader impact of decisions on our community and organization as a whole.\n Be Solutions-Oriented: Focus on finding constructive solutions rather than dwelling on problems or challenges.\n Practice Servant Leadership: Prioritize the needs of others, fostering a supportive and collaborative work environment.\n Support Meaningful Work-Life Balance: Encourage boundaries that support personal well-being while achieving professional responsibilities.\n Position Summary\nLake County is seeking an experienced and motivated Public Safety Dispatch Supervisor to join the Emergency Communications Center (ECC). This leadership role ensures the effective delivery of 911 services, radio dispatching, emergency communications, training oversight, and quality assurance for all public safety partners in Lake County.\nThe Supervisor provides operational leadership, oversees Dispatchers I–V, manages the Communications Training Program, and ensures compliance with all local, state, and national standards. This role is essential to maintaining the ECC’s culture of professionalism, accountability, and readiness.\n Compensation\n 2026 Public Safety Dispatch Supervisor Pay Range Supervisor Level Annual Salary Supervisor I $64,186.30 Supervisor II $66,111.90 Supervisor III $68,095.20 Supervisor IV $70,138.10 Supervisor V $72,242.30\n Benefits & Incentives\nLake County offers a competitive benefits package.\nDetails available at: Employee Benefits | Lake County, CO\n Available Incentives Include: Communication Training Officer (CTO) Certification Pay – incentive added to salary\n Professional Development Support – instructor courses and higher education opportunities\n Advanced Education Pay – up to 6% salary increase for applicable college degrees\n Bilingual Pay Incentive – supplemental pay for demonstrated Spanish/English fluency\n Overtime Opportunities – paid at 1.5x hourly rate\n Annual Health & Wellness Allowance for county employees\n End-of-Year Bonus based on months of service\n General Duties and Responsibilities\n Leadership & Operations Supervise and support Public Safety Dispatchers I–V.\n Oversee 911 call-taking, radio dispatching, and ECC operations.\n Act as shift supervisor and decision-maker during critical incidents.\n Coordinate with law enforcement, fire, EMS, emergency management, and regional partners.\n Training & Professional Development Manage the Communications Training Program, including CTO oversight.\n Develop training materials, lesson plans, and onboarding curricula.\n Lead new-hire academy instruction and continuing education programs.\n Track certifications, recertifications, and training compliance.\n Quality Assurance & Compliance Conduct QA/QI reviews for call-taking, EMD, radio traffic, and CAD documentation.\n Ensure compliance with NENA, APCO, IAED, FCC, CJIS, and internal ECC standards.\n Identify performance gaps and develop corrective action plans.\n Administrative Responsibilities Manage staffing schedules, overtime planning, and staffing readiness.\n Conduct performance evaluations for dispatcher staff.\n Participate in hiring, promotions, disciplinary actions, and incident reviews.\n Maintain documentation, logs, training records, and compliance reports.\n Assist with policy development and operational planning.\n Minimum Qualifications/Requirements Experience as a Public Safety Dispatcher IV or V, OR equivalent 911 supervisory experience. Dispatcher IV personnel are highly skilled, senior-level dispatchers who: Serve as shift leads\n Act as Certified Training Officers (CTOs)\n Provide mentorship and technical support\n Handle complex multi-agency incidents\n Assist with policy implementation and operational improvement\n Dispatcher V personnel represent the highest non-supervisory tier, functioning as: Subject matter experts in ECC operations\n Leaders during major incidents\n Advisors to supervisors on operational standards\n Quality assurance resources\n Culture-setters and professional role models\n Proficient in emergency call-taking, EMD, radio dispatching, CAD, CCIC/NCIC.\n Demonstrated leadership, communication, and decision-making skills.\n Ability to obtain/maintain required certifications: EMD\n CCIC/NCIC\n CPR/First Aid\n CTO (within 6 months if not current)\n Preferred Qualifications Instructor certifications (ETC, EMD-Q, EFD, CPR Instructor).\n Prior supervisory or training leadership experience.\n Experience managing training or QA/QI programs.\n Policy writing, curriculum development, or administrative experience\n Knowledge, Skills & Abilities Strong leadership and conflict resolution skills.\n Ability to remain calm and decisive during major incidents.\n Excellent written and verbal communication abilities.\n Knowledge of ICS/NIMS and interagency coordination.\n Ability to manage multiple priorities in a dynamic, high-pressure environment.\n Strong organizational, analytical, and documentation skills.\n Qualified applicants will be contacted to complete: Oral board interview\n Skills assessment\n Background investigation\n Certification review\n Final executive interview\n Psychological review\n Physical Activity & Work Environment Fast-paced, high-stress 24/7 Emergency Communications Center.\n Exposure to traumatic or emotionally difficult calls.\n Required availability for nights, weekends, holidays, call-out response, and emergency activation.\n Extended periods of sitting with headset and computer use.\n Why Join Lake County ECC? Leadership role with community impact\n Clear advancement and development pathways\n Supportive team environment\n Competitive compensation and incentives\n Opportunities for instructor-level and specialized certifications\n Applicant Notice\n Lake County Government posts all official employment opportunities on its careers page linked here . Positions may also appear on external job boards such as LinkedIn, Indeed, and ZipRecruiter through our applicant tracking system.\n Please be aware that unauthorized third parties may repost or imitate job listings. The most accurate and up-to-date information will always be available on our official website. Applicants are recommended to apply directly through our career page and should not provide personal information outside of the official application process.\n  EOE Statement\n Lake County is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, or veteran status. Assistance or accommodation during the application process due to a disability is available upon request.\n Notice of Work Authorization Requirement\n Appl icants must be authorized to lawfully work for any employer in the United States. Lake County is unable to sponsor or take over sponsorship of an employment Visa.\n Notice of Emergency/Disaster Responsibilities\n All Lake County Employees may be required to work as a Disaster Service Worker when a local declaration of emergency or disaster is declared by the Board of County Commissioners. To be prepared for this role, all employees and emergency service function (ESF) leads will attend emergency management trainings and exercises as requested by the Director of Emergency Management. With advanced notification from OEM, employees will make reasonable efforts to attend training events in coordination with other employees and supervisors.\n Other Duties\n Please note that this job description does not intend to cover or contain a full comprehensive list of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\n Expected Duration of the Application Process\n Due to the nature of the application and selection process for Lake County full-time positions, applicants can reasonably expect the application process to take a significant amount of time to complete before a decision is made to hire or not to hire. Typically, it takes approximately two (2) to four (4) weeks from the date of application to complete the entire selection process. The length of time it takes to complete the process can vary depending on a variety of factors. Please note that this is an estimated duration of the selection process.",
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    "id": "36CnN8s0d1",
    "title": "E911 Public Safety Dispatch Supervisor",
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