B2D Operations Executive - English & Chinese Speaking (Fresher welcome)

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    "datePosted": "2025-12-22",
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    "description": "<p><span style=\"font-size: 14pt; font-weight: bold\">About the job</span></p>\n<p><span style=\"font-size: 10pt\">Our team is seeking an experienced individual that will help us grow and expand by supporting our commercial team on daily sales operations. This role will work closely with internal and external stakeholders to align the team strategies as well as to ensure a proper workflow and follow through for account sustainability.</span></p>\n<p><span style=\"font-size: 10pt\">The position holds a key responsibility in our B2B market, playing a vital part in delivering excellent service to our distributing partners.</span><span style=\"font-size: 10pt\"><br><br></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Job Responsibilities:</span></p>\n<p><em><span style=\"font-size: 10pt; font-weight: bold\">Operations</span></em></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Manage B2B Customer Care, not restricted to third-party inquiries, complaints, refund requests, escalations as appropriate.</span></li>\n<li><span style=\"font-size: 10pt\">Assist in B2B Sales Operations which may include booking fulfillment, invoicing, and settlement.</span></li>\n<li><span style=\"font-size: 10pt\">Work closely with key internal stakeholders to provide feedback and improve solutions to cater to clients’ needs</span></li>\n<li><span style=\"font-size: 10pt\">May be required at times to schedule and provide engaging online, in-person demos and walkthroughs to take clients through our services.</span><span style=\"font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><em><span style=\"font-size: 10pt; font-weight: bold\">Planning</span></em></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Work with the team to provide recommendations as well as changes, improvements or deletion of existing products.</span></li>\n<li><span style=\"font-size: 10pt\">Preparing Sales Kit in assisting to grow sales revenue</span><span style=\"font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><em><span style=\"font-size: 10pt; font-weight: bold\">E-Commerce Platform</span></em></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Develop a holistic view on how to best manage our e-commerce partnerships and drive the related revenues</span></li>\n<li><span style=\"font-size: 10pt\">Fully own the end to end related processes: Product Uploading, and Maintenance, Market / Price Comparison, Settlement, Booking Fulfilment, and Customer Service</span><span style=\"font-size: 10pt\"><br><br></span></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Requirements</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Diploma/ Undergraduate Degree</span></li>\n<li><em><span style=\"font-size: 10pt; font-weight: bold\">Fresh Graduates are welcome to apply</span></em></li>\n<li><span style=\"font-size: 10pt\">Highly effective communication and influencing skills in spoken English and Mandarin. Cantonese is a plus</span></li>\n<li><span style=\"font-size: 10pt\">Highly effective communication and influencing skills in written English and Chinese</span></li>\n<li><span style=\"font-size: 10pt\">Demonstrated independence and ability to spearhead initiatives</span></li>\n<li><span style=\"font-size: 10pt\">Strong analytical, written, and verbal communication skills</span></li>\n<li><span style=\"font-size: 10pt\">Confident, self-motivated and global-oriented</span></li>\n<li><span style=\"font-size: 10pt\">Globally- minded and comfortable working with people from different cultural backgrounds</span></li>\n<li><span style=\"font-size: 10pt\">Have a passion for Travel</span></li>\n<li><span style=\"font-size: 10pt\">Shift Rotation Basis and willing to work on Weekend &amp; Public Holidays</span></li>\n<li><span style=\"font-size: 10pt\">Working shift:</span>\n<ul>\n<li><span style=\"font-size: 10pt\">Morning: 7am - 4pm</span></li>\n<li><span style=\"font-size: 10pt\">Evening: 9:30 am- 6:30pm<br></span></li>\n</ul>\n</li>\n</ul>",
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