Dock Representative

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  "last_changed_at": "2026-06-03T10:30:25.776Z",
  "active_status": "deleted"
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{
  "language": "en",
  "location": {
    "raw": "Ketchikan, Alaska, 99901, United States",
    "city": "Ketchikan",
    "region": null,
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
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  "salary_min": null,
  "inferred_at": "2026-06-01T12:02:25.446Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "Ketchikan, Alaska, 99901, United States",
      "city": "Ketchikan",
      "region": null,
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
      "United States"
    ]
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  "remote_policy": null,
  "salary_period": null,
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{}

{
  "list_job": {
    "id": "57",
    "isRemote": null,
    "location": {
      "city": "Ketchikan",
      "state": "Alaska"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18803",
    "locationType": "0",
    "jobOpeningName": "Dock Representative",
    "departmentLabel": "Dock",
    "employmentStatusLabel": "Seasonal - Full Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Ketchikan",
      "state": "Alaska",
      "postalCode": "99901",
      "addressCountry": "United States"
    },
    "datePosted": "2024-03-06",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-size: 16px\">As a <span style=\"font-weight: bold\">Dock Representative</span>, you will be responsible for providing excellent customer service to guests, especially those arriving from cruise ships or other tour groups. Your role will involve assisting customers, answering phones, offering in-depth knowledge about tours, and ensuring the smooth and safe operation of daily activities. You will be key in maintaining communication with cruise line staff, transfer companies, and operational teams while overseeing the logistics and coordination of tour departures.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">Essential Job Functions</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Tour Coordination</span></span><span style=\"font-size: 16px\">: Manage the flow of multiple tours and departures, sometimes from different ships, ensuring all operations run smoothly at multiple docks.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Customer Interaction</span></span><span style=\"font-size: 16px\">: Build and maintain positive relationships with customers, cruise line representatives, and other tour companies to ensure a seamless experience for all guests.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Safety Briefings</span></span><span style=\"font-size: 16px\">: Provide pre-tour safety instructions to groups of passengers, ensuring all guests are informed and ready for their experience.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Communication</span></span><span style=\"font-size: 16px\">: Stay in regular contact with cruise lines, transfer companies, and tour participants, communicating any delays or operational issues, such as weather challenges.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Record Keeping</span></span><span style=\"font-size: 16px\">: Accurately track daily ship counts and any other pertinent operational data.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Collaboration</span></span><span style=\"font-size: 16px\">: Work closely with operational teams to coordinate tour capacity, ship counts, and daily scheduling needs.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Invoicing and Settlements</span></span><span style=\"font-size: 16px\">: Ensure that invoicing and settlements for all tours are processed accurately and in a timely manner.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Tour Quality</span></span><span style=\"font-size: 16px\">: Monitor the quality of tours and report any issues or suggestions for improvement to the supervisor.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">Minimum Requirements</span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Training</span></span><span style=\"font-size: 16px\">: Completion of company-specific training is required.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Professional Appearance</span></span><span style=\"font-size: 16px\">: Adhere to the company uniform policy and maintain a professional appearance.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Team Collaboration</span></span><span style=\"font-size: 16px\">: Ability to communicate effectively and collaborate as part of a dynamic team.</span></li>\n<li><span style=\"font-weight: bold\"><span style=\"font-size: 16px\">Punctuality</span></span><span style=\"font-size: 16px\">: Demonstrate reliability and respond quickly to communications without disrupting the guest experience.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 18px\">Physical Abilities Required</span></span></p>\n<ul>\n<li><span style=\"font-size: 16px\">Ability to stand and walk for extended periods of time.</span></li>\n<li><span style=\"font-size: 16px\">Capability to work long hours and irregular shifts, often in a fast-paced environment.</span></li>\n<li><span style=\"font-size: 16px\">Comfort working outdoors in variable weather conditions, so proper attire is necessary.</span></li>\n</ul>",
    "compensation": "$18/HR",
    "departmentId": "18803",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Dock Representative",
    "departmentLabel": "Dock",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://Kawanti.bamboohr.com/careers/57",
    "employmentStatusLabel": "Seasonal - Full Time"
  }
}