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Desktop Support Specialist/Helpdesk

57d724a4 4378 475e Be5c Af1f05f42603 19000101 000001 · Canton, MA, US, Canton, MA · Hybrid · Active · $29–$30 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company57d724a4 4378 475e Be5c Af1f05f42603 19000101 000001
TitleDesktop Support Specialist/Helpdesk
Normalized title-
Department / team-
LocationCanton, MA, United States
Work modelHybrid / Hybrid
Employment typeFull Time
Salary$29–$30 / hour
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-18 / 2026-06-19
Changed / last seen2026-06-19 / 2026-06-19

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PageWhat it containsOpen
Company jobsActive postings from 57d724a4 4378 475e Be5c Af1f05f42603 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Canton.Open
Work model jobsActive Hybrid postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company57d724a4 4378 475e Be5c Af1f05f42603 19000101 000001
Source1e382b4d-2110-4338-904a-3a65db2a2d09
ATS providerADP Workforce Now Recruiting

Description

Rockland Federal Credit Union is seeking a Desktop Support / Help Desk Specialist to provide technical support and assistance to employees across the organization. This role is responsible for troubleshooting hardware, software, telecommunications, and access-related issues while supporting the Credit Union’s technology infrastructure and daily operations. The ideal candidate is a customer-focused technology professional with strong troubleshooting skills, a commitment to service excellence, and the ability to thrive in a fast-paced environment. Key Responsibilities Provide technical support for hardware, software, printers, mobile devices, and related technology. Troubleshoot, document, and resolve support requests; escalate issues as necessary. Administer user accounts, email, system access, and security permissions. Support Active Directory, Microsoft 365, phone systems, and badge access systems. Assist with technology implementations, system upgrades, testing, and maintenance activities. Support disaster recovery exercises, information security initiatives, and incident response efforts. Coordinate with vendors and third-party providers to resolve technical issues. Provide onsite support at branch and office locations as needed. Participate in an on-call support rotation. Perform other duties as assigned. Qualifications Associate degree in Information Technology or related field preferred; equivalent experience will be considered. 1–3 years of IT support, desktop support, or help desk experience. Working knowledge of Microsoft Windows, Microsoft 365, and Active Directory. Strong troubleshooting, analytical, and problem-solving skills. Excellent customer service, communication, and interpersonal skills. Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment. Benefits RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. In alignment with our commitment to pay transparency, we're pleased to share that the base hourly range for this position is $28.80 - $29.50 per hour, excluding fringe benefits or potential incentives. If you're hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role. Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability #LI-Hybrid

Full job record

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Org ID20a69304-c173-4984-bd50-12cbd651d1cd
Source ID1e382b4d-2110-4338-904a-3a65db2a2d09
Board ID1e382b4d-2110-4338-904a-3a65db2a2d09
Provideradp_workforcenow
Provider Job Key570672
TitleDesktop Support Specialist/Helpdesk
Normalized Title—
Statusactive
Activeyes
Location TextCanton, MA, US, Canton, MA
Department—
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Employment Typefull_time
Workplace Typehybrid
Remote Policyhybrid
CountryUnited States
RegionMA
CityCanton
Salary Raw28.80 To 29.50 (USD) Hourly
Salary Min28.8
Salary Max29.5
Salary CurrencyUSD
Salary Periodhour
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First Seen At2026-06-19 13:02:21Z
Last Seen At2026-06-19 13:02:21Z
Last Checked At2026-06-19 13:02:21Z
Last Changed At2026-06-19 13:02:21Z
Inactive At—
Source Posted At2026-06-18 15:03:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><p data-pasted=\"true\">Rockland Federal Credit Union is seeking a Desktop Support / Help Desk Specialist to provide technical support and assistance to employees across the organization. This role is responsible for troubleshooting hardware, software, telecommunications, and access-related issues while supporting the Credit Union&rsquo;s technology infrastructure and daily operations.</p><p>The ideal candidate is a customer-focused technology professional with strong troubleshooting skills, a commitment to service excellence, and the ability to thrive in a fast-paced environment.</p><h3>Key Responsibilities</h3><ul data-spread=\"false\"><li>Provide technical support for hardware, software, printers, mobile devices, and related technology.</li><li>Troubleshoot, document, and resolve support requests; escalate issues as necessary.</li><li>Administer user accounts, email, system access, and security permissions.</li><li>Support Active Directory, Microsoft 365, phone systems, and badge access systems.</li><li>Assist with technology implementations, system upgrades, testing, and maintenance activities.</li><li>Support disaster recovery exercises, information security initiatives, and incident response efforts.</li><li>Coordinate with vendors and third-party providers to resolve technical issues.</li><li>Provide onsite support at branch and office locations as needed.</li><li>Participate in an on-call support rotation.</li><li>Perform other duties as assigned.</li></ul><h3>Qualifications</h3><ul data-spread=\"false\"><li>Associate degree in Information Technology or related field preferred; equivalent experience will be considered.</li><li>1&ndash;3 years of IT support, desktop support, or help desk experience.</li><li>Working knowledge of Microsoft Windows, Microsoft 365, and Active Directory.</li><li>Strong troubleshooting, analytical, and problem-solving skills.</li><li>Excellent customer service, communication, and interpersonal skills.</li><li>Ability to prioritize multiple tasks and manage competing deadlines in a fast-paced environment.</li></ul><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px 0px 1rem 0in; padding: 0px; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><strong style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; font-weight: 700;\">Benefits</strong></p><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px 0px 1rem 0in; padding: 0px; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'>RFCU offers a comprehensive benefits package, including Cigna medical benefits, dental benefits, vision benefits, a 401(k) plan with company match and profit-sharing potential, flexible health and dependent care plans, and life, AD&amp;D, and LTD insurance. We also provide a generous and flexible tuition reimbursement program, along with a PTO package designed to help employees recharge and enjoy time with family and friends. In alignment with our commitment to pay transparency, we&#39;re pleased to share that the base hourly range for this position is $28.80 - $29.50 per hour, excluding fringe benefits or potential incentives. If you&#39;re hired at Rockland Federal Credit Union, your final base pay will be determined based on factors such as skills, education, and experience. We also take pay equity seriously and consider the internal equity of our current team members as part of any final offer. Please note that the range provided reflects the full base pay for this role.</p><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px 0px 1rem 0in; padding: 0px; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\"></p><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px 0px 1rem 0in; padding: 0px; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><em style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">Rockland Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability</em></p><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px 0px 1rem 0in; padding: 0px; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><br></p><p style='box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000; margin: 0px 0px 1rem 0in; padding: 0px; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><em style=\"box-sizing: border-box; --tw-shadow: 0 0 #0000; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,.5); --tw-ring-offset-shadow: 0 0 #0000; --tw-ring-shadow: 0 0 #0000;\">#LI-Hybrid</em></p><div><br></div><div><br></div></div></div></div>\n",
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  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/570672?cid=57d724a4-4378-475e-be5c-af1f05f42603&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 13191
  },
  "detail_errors": []
}
Get this page with API

Rendered from the bluedoor Job Postings API. Reproduce it:

GET https://api.bluedoor.sh/job-postings/v1/jobs/348cc55686ca56d152ad06036d5ba90f3bc1207b?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/20a69304-c173-4984-bd50-12cbd651d1cdJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/1e382b4d-2110-4338-904a-3a65db2a2d09JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/348cc55686ca56d152ad06036d5ba90f3bc1207b/eventsJSON

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