Hybrid Early Stage Collections Specialist, I

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    "ExternalDescriptionStr": "<p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Come join our amazing team and work a hybrid schedule! &nbsp;</strong></span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">The Early Stage&nbsp;Collections Specialist will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions. Contact borrowers in the early stages (1-59 days) of the delinquency cycle and negotiate payment arrangement to bring borrowers current.&nbsp; In the event a borrower is unable to bring the account current, representatives thoroughly review the borrower’s current financial situation and offer additional options depending on the circumstance. They also provide support to inbound Customer Service on high inbound volume days. Individual must perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">This role generally performs work of low to moderate complexity. &nbsp;Incumbents are able to perform collections and customer service activities and may still be learning the more complex mortgage concepts and call types.&nbsp;The approved pay for this position is $23.50 per hour plus a monthly incentive bonus. &nbsp;An additional $1.50 per hour can be added if you are fully bilingual English/Spanish.</span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Evaluates and helps determine the borrower’s ability to pay, and collects appropriate financial information in a courteous and professional manner, striving for first-call resolution and in compliance with all applicable regulations.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Counsels borrowers on their options through education of alternative solutions.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Contacts borrowers, utilizing an automated dialing system (Aspect Dialer) for both inbound and outbound calls.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Provide alternatives to borrowers who demonstrate the ability and or inability to pay, by educating them on repayment plans, loan modifications, short sales, Deed in Lieu of Foreclosure, and/or possible refinancing.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Negotiate reasonable payment arrangements with borrowers, initiate and explain required documents to complete a borrower “Request for Mortgage Assistance” package in compliance with department policies and procedures.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">May function as the single point of contact for a borrower.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">May need to escalate borrowers to a licensed Loss Mitigation associate for specific workout details.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Provide status on payments and payoff inquiries; verify payment history and new servicer contact information; process payments.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Assist with loan servicing website payments, denied access, password resets.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Respond to escrow, loss draft and closing document inquiries.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Provide status on a wide variety of servicing functions including payment/credit disputes, escrow refunds/shortage, loss draft, short sale, Deed in Lieu of Foreclosure, modification/refinance requests, repayment plans, and additional mortgages activities.</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>What you'll need:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">High school diploma or equivalent work experience.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Less than one (1) year collections experience in a customer service/call center environment and /or loan servicing experience.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Experience in the Banking, Mortgage/Loan Servicing industries preferred.</span></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Our Company:</strong></span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Carrington Mortgage Services&nbsp;is part of The Carrington Companies,&nbsp;which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit:&nbsp;</span><a href=\"http://www.carringtonmortgage.com/\" target=\"_blank\"><span style=\"font-family: Calibri, sans-serif;\">www.carringtonmortgage.com</span></a><span style=\"font-family: Calibri, sans-serif;\">.</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>What We Offer:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Customized training programs to help you advance your career.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Educational Reimbursement.</span></li><li style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit:&nbsp;<u>carringtoncf.org.</u></span></li></ul><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\">&nbsp;</span></p><p style=\"line-height: normal;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Notice to all applicants: Carrington does not do interviews or make offers via text or chat.&nbsp;&nbsp;</strong></span></p><p style=\"line-height: normal;\"><a href=\"https://oag.ca.gov/privacy/ccpa\" target=\"_blank\"><span style=\"font-family: Calibri, sans-serif;\">https://oag.ca.gov/privacy/ccpa</span></a></p>",
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