Patient Access Team Lead

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    "datePosted": "2024-06-20T08:28:44.332Z",
    "description": "<h2>Overview</h2>\n<p><strong>Shift:  Monday-Friday; 10:30 AM - 7:00 PM (flexible schedule and on call rotation is required)</strong></p>\n<p> </p>\n<p>Step into a leadership role where you’re the heartbeat of the patient experience! As our <strong>Patient Access Team Lead</strong>, you’ll energize a fast-paced team that’s often the very first and last impression for our patients, making every interaction count.</p>\n<p> </p>\n<p>This isn’t just a leadership role, it’s your chance to shape how care begins. From streamlining workflows to coaching a high-performing team, you’ll be at the center of creating a seamless, welcoming, and efficient patient journey.</p>\n<p> </p>\n<p>If you’re a natural leader who thrives on organization, teamwork, and making a difference behind the scenes and face-to-face, this is your moment to shine!</p>\n<h2>Why UnityPoint Health?</h2>\n<p>At UnityPoint Health, you matter. We’re proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.</p>\n<p> Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter what life stage you’re in. Here are just a few:    </p>\n<p> • Expect paid time off, parental leave, 401K matching and an employee recognition program. • Dental, health and vision insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. • Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. </p>\n<p> </p>\n<p>With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.   </p>\n<p> </p>\n<p>And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. </p>\n<p> </p>\n<p>Join our team of experts and make a difference with UnityPoint Health.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Provides exceptional customer service, greeting patients and visitorswith professionalism, addressing concerns and inquiries to enhance the patient experience.</li>\n <li>Interviews patients and family members to obtain accurate demographic and financial data during the registration process, ensuring a smooth patient experience.</li>\n <li>Oversees patient flow processes across all areas, ensuring efficient transitions between departments and facilitating patient movement to nursing units.</li>\n <li>Ensures accurate registration and verification of patient information inthe Electronic Medical Record (EMR) system, including precertification requirements, and collaborates with the Central Billing Office to correctpatient accounts.</li>\n <li>Receives and records payments on patient accounts to maintain financial accuracy and supports managing department supplies, ensuring timely orders and organized storage for efficient operations. </li>\n</ul>\n<h2>Qualifications</h2>\n<p><strong>Education</strong></p>\n<ul>\n <li>High School Diploma or equivalent required</li>\n <li>Associate’s degree in Business, Finance, Health Information Management, or related field preferred</li>\n</ul>\n<p><strong>Experience:</strong></p>\n<ul>\n <li>Two years of customer service OR healthcare related experience required</li>\n</ul>",
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