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Customer Service Representative

Dac40c13 F637 421c 8b9b 900423b43e12 19000101 000001 · Modesto, CA, US, Modesto, CA · On Site · Deleted · $22–$22 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyDac40c13 F637 421c 8b9b 900423b43e12 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationModesto, CA, United States
Work modelOn Site
Employment type-
Salary$22–$22 / year
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-09 / 2026-06-10
Changed / last seen2026-06-14 / 2026-06-12

Related slices

PageWhat it containsOpen
Company jobsActive postings from Dac40c13 F637 421c 8b9b 900423b43e12 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Modesto.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyDac40c13 F637 421c 8b9b 900423b43e12 19000101 000001
Sourcebdb4759b-fafb-47c8-9851-64d8dcfc8e0a
ATS providerADP Workforce Now Recruiting

Description

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. Join our team! We are hiring a Customer Service Representative for our Modesto office. This is a fully onsite position. Training Schedule: Monday to Friday from 8:00 to 4:30pm After Training: Monday to Friday from 8am to 5pm What You Will Be Doing: Under direct supervision, the Customer Service Rep is responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment. Our Vision: Continuously improve the health of our community. Our Mission: We provide healthcare value and advance wellness through community partnerships. Essential Functions: Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person. Researches and resolves issues related to claims and authorizations; monitors progress. Researches and resolves complex eligibility issues; monitors progress. Creates required documentation, including but not limited to call logs and other tracking systems. What You Bring: Knowledge, Skills, Abilities and Competencies Required Produces work that is accurate and complete. Actively learns through experimentation when tackling new problems, using both successes and failures to learn. Rebounds from setbacks and adversity when facing difficult situations. Knows the most effective and efficient process to get things done, with a focus on continuous improvement. Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people. Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards. Strong listening skills, with the ability to accurately receive and understand messages. Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations. Ability to work independently and as part of a team. Demonstrates a commitment to HPSJ’s strategy, vision, mission and values. Ability to read, understand and apply complex written guidelines, instructions and other materials. Ability to compare and discern the difference between multiple sets of data or information. Basic arithmetic skills. Basic knowledge of contact center systems. Basic skills in Windows, Word, Excel and Outlook. Ability to navigate multiple systems and resources simultaneously. Ability to handle confidential information with appropriate discretion. Ability to speak and be understood in English. Proficiency (as defined by HPSJ’s Cultural and Linguistics Program) in one of HPSJ’s threshold languages may be required, depending on business requirements. Must type 40 WPM. Must pass Call Center Listening Skill test with a score of 71+. Preferred Ability to efficiently and effectively handle calls of heavy volume ( 50-100 per day), including documentation and resolution. Knowledge of Medi-Cal programs Knowledge of Medicare DSNP programs Knowledge of managed care Knowledge of medical policy benefits and exclusions Knowledge of medical terminology Knowledge of ICD and CPT coding. What You Have: Education and Experience Required High school diploma or general education degree; and Customer Service experience. Preferred Associate’s Degree Experience in customer service in a health plan, managed care, Medicare DSNP and/or Medi-Cal. At least one year handling heavy call volume (50-100 calls per day). Licenses, Certifications None. What You Will Get: HPSJ Perks: Competitive salary Robust and affordable health/dental/vision with choices in providers Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee’s birthday, and 9 paid holidays) CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan Two flexible spending accounts (FSAs) Employer-Paid Term Life and AD&D Insurance Employer-Paid Disability Insurance Employer-Paid Life Assistance Program Health Advocacy Supplemental medical, legal, identity theft protection Access to exclusive discount mall Education and training reimbursement in addition to employer-paid elective learning courses. A chance to work for an organization that is mission-driven – our members and community are at the core of everything we do. A shorter commute ­– if you’re commuting from the Central Valley to the Bay Area. Visibility and variety – you have a chance to work with people at all levels of the organization, and work on diverse projects. Physical Demands Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel. We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit. HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics. Important Notice : This job description is not a contract between HPSJ and the employee performing the job. The duties listed in the job description may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description.

Full job record

Job ID3451e7c9f0d24292c87393754f45733eaa3b5e0f
Org IDcb9103da-589c-4b9a-b7bc-5c728bcae0c5
Source IDbdb4759b-fafb-47c8-9851-64d8dcfc8e0a
Board IDbdb4759b-fafb-47c8-9851-64d8dcfc8e0a
Provideradp_workforcenow
Provider Job Key586890
TitleCustomer Service Representative
Normalized Title—
Statusdeleted
Activeno
Location TextModesto, CA, US, Modesto, CA
Department—
Team—
Employment Type—
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionCA
CityModesto
Salary Raw22.36 To 22.36 (USD) Annually
Salary Min22.36
Salary Max22.36
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dac40c13-f637-421c-8b9b-900423b43e12&ccId=19000101_000001&lang=en_US&type=JS&jobId=586890&jwId=9201193474140_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=dac40c13-f637-421c-8b9b-900423b43e12&ccId=19000101_000001&lang=en_US&type=JS&jobId=586890&jwId=9201193474140_1
First Seen At2026-06-10 13:20:19Z
Last Seen At2026-06-12 13:23:51Z
Last Checked At2026-06-14 13:07:43Z
Last Changed At2026-06-14 13:07:43Z
Inactive At2026-06-14 13:07:43Z
Source Posted At2026-06-09 21:07:00Z
Source Updated At—
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Event Fields
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  "last_changed_at": "2026-06-14T13:07:43.008Z",
  "active_status": "deleted"
}
Parsed Structured
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  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
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}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;' data-pasted=\"true\"><em><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;'>The expected pay range is based on many factors such as geography, experience, education, and the market. &nbsp;The range is subject to change.&nbsp;</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;' data-pasted=\"true\"><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in;'>Join our team! We are hiring a Customer Service Representative for our Modesto office. This is a fully onsite position.</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong>&nbsp;</strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in;'>Training Schedule: Monday to Friday from 8:00 to 4:30pm</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:black;border:none windowtext 1.0pt;padding:0in;'>After Training: Monday to Friday from 8am to 5pm</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>What You Will Be Doing:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;'>Under direct supervision, the Customer Service Rep is responsible for responding to and resolving a variety of inquiries, requests and issues from external and internal customers in a call center environment.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>Our Vision:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#212121;'>Continuously improve the health of our community.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#212121;border:none windowtext 1.0pt;padding:0in;'>&nbsp;&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>Our Mission:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#212121;'>We provide healthcare value and advance wellness through community partnerships.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>&nbsp;</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>Essential Functions:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Provides information on benefits, eligibility, claims, authorizations and other related items over the phone and in person.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Researches and resolves issues related to claims and authorizations; monitors progress.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Researches and resolves complex eligibility issues; monitors progress.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Creates required documentation, including but not limited to call logs and other tracking systems.&nbsp;</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>What You Bring:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>Knowledge, Skills, Abilities and Competencies</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>Required</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>Produces work that is accurate and complete.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>Actively learns through experimentation when tackling new problems, using both successes and failures to learn.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>Rebounds from setbacks and adversity when facing difficult situations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>Knows the most effective and efficient process to get things done, with a focus on continuous improvement.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Interpersonal skills - interacts effectively with individuals both inside and outside of HPSJ; relates openly and comfortably with diverse groups of people.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Strong oral and written communication skills, with ability to express self clearly and professionally, and document according to standards.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Strong listening skills, with the ability to accurately receive and understand messages.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Basic conflict resolution skills, with the ability to use tact and diplomacy to diffuse emotional situations.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Ability to work independently and as part of a team.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Demonstrates a commitment to HPSJ&rsquo;s strategy, vision, mission and values.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Ability to read, understand and apply complex written guidelines, instructions and other materials.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Ability to compare and discern the difference between multiple sets of data or information.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Basic arithmetic skills.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Basic knowledge of contact center systems.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Basic skills in Windows, Word, Excel and Outlook.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Ability to navigate multiple systems and resources simultaneously.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Ability to handle confidential information with appropriate discretion.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Ability to speak and be understood in English.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Proficiency (as defined by HPSJ&rsquo;s Cultural and Linguistics Program) in one of HPSJ&rsquo;s threshold languages may be required, depending on business requirements.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Must type 40 WPM.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Must pass Call Center Listening Skill test with a score of 71+.&nbsp;</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>Preferred</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Ability to efficiently and effectively handle calls of heavy volume&nbsp;</span>(<span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>50-100 per day), including documentation and resolution.&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Knowledge of Medi-Cal programs</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Knowledge of Medicare DSNP programs</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Knowledge of managed care</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Knowledge of medical policy benefits and exclusions</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Knowledge of medical terminology</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Knowledge of ICD and CPT coding.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;line-height:normal;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>What You Have:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-indent:-.5in;line-height:normal;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>Education and Experience</span></strong></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>Required</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>High school diploma or general education degree; and&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>Customer Service experience.</span></li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>Preferred &nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: -0.25in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Associate&rsquo;s Degree&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;'>Experience in customer service in a health plan, managed care, Medicare DSNP and/or Medi-Cal.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:black;'>At least one year handling heavy call volume (50-100 calls per day).&nbsp;</span></li></ul></div><p style='margin:0in;font-size:15px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:black;'>Licenses, Certifications</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:black;'>None.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>What You Will Get:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#212121;border:none windowtext 1.0pt;padding:0in;'>&nbsp;HPSJ Perks:</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>Competitive salary</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>Robust and affordable health/dental/vision with choices in providers</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>Generous paid time off (accrue up to 3 weeks of PTO, 4 paid floating holidays including employee&rsquo;s birthday, and 9 paid holidays)</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>CalPERS retirement pension program, automatic employer-paid retirements contributions, in addition to voluntary defined contribution plan</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>Two flexible spending accounts (FSAs)</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>Employer-Paid Term Life and AD&amp;D Insurance</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>Employer-Paid Disability Insurance</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>Employer-Paid Life Assistance Program</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>Health Advocacy</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>Supplemental medical, legal, identity theft protection</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>Access to exclusive discount mall</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>Education and training reimbursement in addition to employer-paid elective learning courses.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>A chance to work for an organization that is mission-driven &ndash; our members and community are at the core of everything we do.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>A shorter commute &shy;&ndash; if you&rsquo;re commuting from the Central Valley to the Bay Area.</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style='font-family:\"Century Gothic\",sans-serif;font-size:13px;color:#212121;'>Visibility and variety &ndash; you have a chance to work with people at all levels of the organization, and work on diverse projects.&nbsp;</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#FF6600;border:none windowtext 1.0pt;padding:0in;'>&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-indent:3.0pt;line-height:normal;background:white;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;color:#212121;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><u><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>Physical Demands</span></u><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>Frequent sitting, standing and walking, constant repetitive motion, frequent talking and listening, occasional handling of materials up to 50 lbs., closeup and distance vision requirements, occasional travel.&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;'><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><em><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;'>We are an equal opportunity employer and diversity is one of our core values. We believe that differences including race, ethnicity, gender, sexual orientation, and other characteristics, will help us create a strong organization that is sensitive to the needs of those we serve. Employment decisions are made on the basis of qualifications and merit.</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><em><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;'>&nbsp;</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><em><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;'>HPSJ provides equal employment opportunities to employees and applicants for employment and prohibits discrimination based on color, race, gender (including gender identity and gender expression), religion (including religious dress and grooming practices), marital status, registered domestic partner status, age, national origin (including language use) or ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), sex (including pregnancy, childbirth, breastfeeding or related medical condition), genetic information, sexual orientation, military or veteran status, political affiliation or any other characteristic made unlawful by applicable Federal, State or local laws. It also prohibits unlawful discrimination based on the perception that anyone has these characteristics or is associated with anyone who has or is perceived to have these characteristics.&nbsp;</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><em><span style='font-size:13px;line-height:107%;font-family:\"Century Gothic\",sans-serif;color:red;'>&nbsp;</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:justify;'><em><u><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>Important Notice</span></u></em><em><span style='font-size:13px;font-family:\"Century Gothic\",sans-serif;'>: This job description is not a contract between HPSJ and the employee performing the job. The duties listed in the job description may be changed at the discretion of HPSJ, and HPSJ may request the employee to perform duties that are not listed on the job description. </span></em></p><p><br></p></div>\n",
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