Japanese Bocce Club Host

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    "requisitionDescription": "<div><p><br></p><p data-pasted=\"true\"><strong>Position Summary</strong></p><p>The Host/Hostess is a key front-of-house service professional responsible for creating a warm, polished, and organized first and last impression for every guest. This role requires a calm, confident presence and the ability to manage multiple priorities while maintaining a friendly and professional demeanor.</p><p>The ideal candidate has experience in a refined, high-volume restaurant environment and prior experience using SevenRooms. Hosts play a critical role in managing guest flow, supporting service pacing, and communicating effectively with the service and management teams to ensure a seamless dining experience.</p><p><strong>Essential Functions</strong></p><p><strong>&nbsp;</strong></p><p><strong>Guest Experience &amp; Arrival Flow</strong></p><ul type=\"disc\"><li>Greet guests warmly and professionally upon arrival, confirm reservations, and acknowledge special requests or occasions.</li><li>Escort guests to their tables, offer chair assistance, present menus, and ensure guests feel welcomed and informed.</li><li>Thank guests upon departure and provide a positive final impression of the restaurant.</li><li>Respond to guest questions and concerns with professionalism, empathy, and solution-oriented communication.</li></ul><p><strong>Reservations, Seating &amp; Communication</strong></p><ul type=\"disc\"><li>Manage reservations, walk-ins, waitlists, and special requests using SevenRooms.</li><li>Accurately update guest notes, preferences, and special occasions within SevenRooms.</li><li>Answer incoming phone calls promptly and courteously, providing accurate information regarding reservations, hours, menus, and events.</li><li>Maintain clear and consistent communication between guests, service staff, and management.</li></ul><p><strong>Dining Room Flow &amp; Team Coordination</strong></p><ul type=\"disc\"><li>Coordinate seating and table assignments to support service pacing and guest satisfaction.</li><li>Communicate table status clearly with Servers, Captains, and Management.</li><li>Monitor dining room activity throughout service and adjust seating flow as needed.</li><li>Support daily preshift meetings by communicating guest notes, and operational updates when assigned.</li></ul><p><strong>Operational &amp; Support Responsibilities</strong></p><ul type=\"disc\"><li>Ensure the host stand and entry area remain clean, organized, and presentable at all times.</li><li>Perform assigned opening and closing duties, including stocking supplies, cleaning, and assisting with side work such as folding napkins.</li><li>Assist with guest needs as appropriate, including directions within the resort, or special accommodations.</li><li>Attend required meetings and training.</li><li>Perform additional duties as assigned to support overall service excellence.</li></ul><p><strong>Internal Relationships</strong></p><ul type=\"disc\"><li>Reports to the Restaurant General Manager.</li><li>Works closely with Servers, Culinary Team, and Restaurant Management.</li></ul><p><br></p><p><br></p><p><strong>External Relationships</strong></p><p><br></p><ul type=\"disc\"><li>Has regular, direct contact with restaurant guests and members.</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul type=\"disc\"><li>Working knowledge of restaurant operations and guest flow.</li><li>Prior experience with SevenRooms is strongly preferred.</li><li>Strong verbal communication and organizational skills.</li><li>Ability to read and understand written English, including reservations, guest notes, and event details.</li><li>Ability to speak English clearly and professionally with guests and team members.</li><li>Ability to remain composed and welcoming in a fast-paced, high-volume environment.</li><li>Ability to move efficiently throughout a busy dining room.</li></ul><p><strong>Education &amp; Experience Requirements</strong></p><ul type=\"disc\"><li>High school diploma or equivalent required.</li><li>Prior experience as a Host/Hostess or restaurant greeter in a refined or high-volume environment preferred.</li><li>Must obtain and maintain any required licenses or certifications as applicable.</li><li>CPR and/or First Aid certification preferred.</li></ul><p><strong>Physical Requirements</strong></p><ul type=\"disc\"><li>Lifting 50 lbs. maximum with frequent lifting and carrying of objects weighing up to 25 lbs. It requires walking or standing to a significant degree, as well as reaching, handling, feeling, talking, hearing, and seeing.</li></ul><p><br></p><p><strong>Equal Employment Opportunity</strong></p><p>In the United States, we are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.</p><p><br></p></div>\n",
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