Senior IT Helpdesk Specialist

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    "description_html": "<p lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Senior IT Helpdesk Specialist (Full-Time)  <br>HR & Recruiting Firm  <br>Location: Mostly In-person in Milford, CT, very Occasional Travel  </span></span></p><ul><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"> Act as the main contact for IT support requests via phone, email, or ticketing system.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Provide high-priority, professional support to leadership and executives, ensuring minimal downtime.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Escalate complex technical issues to senior IT management or external vendors when appropriate.</span></span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Microsoft Ecosystem & Onboarding</strong></span></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Manage and support <strong>Microsoft 365</strong>, Teams, and user account administration.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Lead new employee onboarding, including account creation, device setup, and access management.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Develop and refine onboarding documentation and checklists to streamline the process.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Gain experience and expand skills in <strong>Microsoft Entra (Azure AD)</strong>, <strong>Intune</strong>, and <strong>mobile device management (MDM)</strong> systems.</span></span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Documentation & Process Improvement</strong></span></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Identify recurring issues and develop long-term solutions to improve system reliability.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Suggest and collaborate ideas for new tools, systems, and workflow improvements.</span></span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Maintenance & Security</strong></span></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Perform regular system updates, monitoring, and backups.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Manage user access controls and maintain compliance with IT policies.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">(Bonus) Contribute to cybersecurity and endpoint protection initiatives.</span></span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Project Support</strong></span></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Support IT setup and system configuration for new office or client locations (occasional travel).</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Assist in technology rollouts and adoption of new solutions.</span></span></li></ul><hr><h4><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Qualifications</strong></span></span></h4><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Required:</strong></span></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">3+ years of IT support or helpdesk experience.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Proficiency with <strong>Microsoft 365</strong>, Windows OS, and general networking fundamentals.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Excellent troubleshooting and communication skills, including experience supporting <strong>leadership and executive-level users</strong>.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Strong documentation and process improvement abilities.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Ability to work collaboratively in a remote, fast-paced environment.</span></span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Preferred:</strong></span></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Experience working in startup or rapidly growing business environments.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Familiarity with <strong>Microsoft Entra (Azure AD)</strong>, <strong>Intune</strong>, and <strong>MDM</strong> concepts, and interest in growing into these areas.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Experience with remote support and ticketing tools (e.g., Zendesk, Jira, Freshdesk).</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Basic understanding of IT security best practices.</span></span></li><li><u>Bonus Skills</u><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Prior experience working within <strong>restaurant, HR & recruiting, or municipal industries</strong> (bonus).</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Experience with <strong>macOS</strong> environments (bonus).</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Knowledge of <strong>SharePoint</strong> (bonus, not required).</span></span></li></ul></li></ul><p lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Hours & Compensation  </strong></span></span></p><ul><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Commitment: Full-time, on-site in Milford, CT, with occasional travel as required </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Compensation: Competitive salary (depending on experience)  </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Comprehensive Health, Dental, & Vision </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Paid Time Off </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Sick time </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Holidays </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Life Insurance </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">401k Contributions </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Charity Matching </span></span></li></ul><p lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Join us in this exciting opportunity to make a meaningful impact on our clients. Apply today and become an integral part of our dynamic team!  </span></span></p><p lang=\"en-us\">IND126</p>",
    "description_text": "Senior IT Helpdesk Specialist (Full-Time)\nHR & Recruiting Firm\nLocation: Mostly In-person in Milford, CT, very Occasional Travel\n  Act as the main contact for IT support requests via phone, email, or ticketing system.\n Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.\n Provide high-priority, professional support to leadership and executives, ensuring minimal downtime.\n Escalate complex technical issues to senior IT management or external vendors when appropriate.\n Microsoft Ecosystem & Onboarding\n Manage and support Microsoft 365 , Teams, and user account administration.\n Lead new employee onboarding, including account creation, device setup, and access management.\n Develop and refine onboarding documentation and checklists to streamline the process.\n Gain experience and expand skills in Microsoft Entra (Azure AD) , Intune , and mobile device management (MDM) systems.\n Documentation & Process Improvement\n Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.\n Identify recurring issues and develop long-term solutions to improve system reliability.\n Suggest and collaborate ideas for new tools, systems, and workflow improvements.\n Maintenance & Security\n Perform regular system updates, monitoring, and backups.\n Manage user access controls and maintain compliance with IT policies.\n (Bonus) Contribute to cybersecurity and endpoint protection initiatives.\n Project Support\n Support IT setup and system configuration for new office or client locations (occasional travel).\n Assist in technology rollouts and adoption of new solutions.\n Qualifications\n Required:\n 3+ years of IT support or helpdesk experience.\n Proficiency with Microsoft 365 , Windows OS, and general networking fundamentals.\n Excellent troubleshooting and communication skills, including experience supporting leadership and executive-level users .\n Strong documentation and process improvement abilities.\n Ability to work collaboratively in a remote, fast-paced environment.\n Preferred:\n Experience working in startup or rapidly growing business environments.\n Familiarity with Microsoft Entra (Azure AD) , Intune , and MDM concepts, and interest in growing into these areas.\n Experience with remote support and ticketing tools (e.g., Zendesk, Jira, Freshdesk).\n Basic understanding of IT security best practices.\n Bonus Skills Prior experience working within restaurant, HR & recruiting, or municipal industries (bonus).\n Experience with macOS environments (bonus).\n Knowledge of SharePoint (bonus, not required).\n Hours & Compensation\n Commitment: Full-time, on-site in Milford, CT, with occasional travel as required\n Compensation: Competitive salary (depending on experience)\n Comprehensive Health, Dental, & Vision\n Paid Time Off\n Sick time\n Holidays\n Life Insurance\n 401k Contributions\n Charity Matching\n Join us in this exciting opportunity to make a meaningful impact on our clients. Apply today and become an integral part of our dynamic team!\n IND126",
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      "datePosted": "2026-04-29",
      "description": "<p lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Senior IT Helpdesk Specialist (Full-Time)  <br>HR & Recruiting Firm  <br>Location: Mostly In-person in Milford, CT, very Occasional Travel  </span></span></p><ul><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"> Act as the main contact for IT support requests via phone, email, or ticketing system.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Troubleshoot and resolve hardware, software, and connectivity issues for remote and onsite users.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Provide high-priority, professional support to leadership and executives, ensuring minimal downtime.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Escalate complex technical issues to senior IT management or external vendors when appropriate.</span></span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Microsoft Ecosystem & Onboarding</strong></span></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Manage and support <strong>Microsoft 365</strong>, Teams, and user account administration.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Lead new employee onboarding, including account creation, device setup, and access management.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Develop and refine onboarding documentation and checklists to streamline the process.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Gain experience and expand skills in <strong>Microsoft Entra (Azure AD)</strong>, <strong>Intune</strong>, and <strong>mobile device management (MDM)</strong> systems.</span></span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Documentation & Process Improvement</strong></span></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Create and maintain IT documentation, internal knowledge bases, and standard operating procedures.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Identify recurring issues and develop long-term solutions to improve system reliability.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Suggest and collaborate ideas for new tools, systems, and workflow improvements.</span></span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Maintenance & Security</strong></span></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Perform regular system updates, monitoring, and backups.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Manage user access controls and maintain compliance with IT policies.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">(Bonus) Contribute to cybersecurity and endpoint protection initiatives.</span></span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Project Support</strong></span></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Support IT setup and system configuration for new office or client locations (occasional travel).</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Assist in technology rollouts and adoption of new solutions.</span></span></li></ul><hr><h4><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Qualifications</strong></span></span></h4><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Required:</strong></span></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">3+ years of IT support or helpdesk experience.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Proficiency with <strong>Microsoft 365</strong>, Windows OS, and general networking fundamentals.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Excellent troubleshooting and communication skills, including experience supporting <strong>leadership and executive-level users</strong>.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Strong documentation and process improvement abilities.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Ability to work collaboratively in a remote, fast-paced environment.</span></span></li></ul><p><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Preferred:</strong></span></span></p><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Experience working in startup or rapidly growing business environments.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Familiarity with <strong>Microsoft Entra (Azure AD)</strong>, <strong>Intune</strong>, and <strong>MDM</strong> concepts, and interest in growing into these areas.</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Experience with remote support and ticketing tools (e.g., Zendesk, Jira, Freshdesk).</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Basic understanding of IT security best practices.</span></span></li><li><u>Bonus Skills</u><ul><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Prior experience working within <strong>restaurant, HR & recruiting, or municipal industries</strong> (bonus).</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Experience with <strong>macOS</strong> environments (bonus).</span></span></li><li><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Knowledge of <strong>SharePoint</strong> (bonus, not required).</span></span></li></ul></li></ul><p lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><strong>Hours & Compensation  </strong></span></span></p><ul><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Commitment: Full-time, on-site in Milford, CT, with occasional travel as required </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Compensation: Competitive salary (depending on experience)  </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Comprehensive Health, Dental, & Vision </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Paid Time Off </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Sick time </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Holidays </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Life Insurance </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">401k Contributions </span></span></li><li lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Charity Matching </span></span></li></ul><p lang=\"en-us\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Join us in this exciting opportunity to make a meaningful impact on our clients. Apply today and become an integral part of our dynamic team!  </span></span></p><p lang=\"en-us\">IND126</p>",
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