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VP, Logistics & Customer Service

7ac731c8 25fd 406b A893 Aa68ce60a1ca 19000101 000001 · 11 - PA Mfg, Bethlehem, PA, US, Bethlehem, PA · On Site · Active · $250,000–$300,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7ac731c8 25fd 406b A893 Aa68ce60a1ca 19000101 000001
TitleVP, Logistics & Customer Service
Normalized title-
Department / team-
Location11 - PA Mfg, PA, United States
Work modelOn Site
Employment type-
Salary$250,000–$300,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2025-08-22 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from 7ac731c8 25fd 406b A893 Aa68ce60a1ca 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in 11 - PA Mfg.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company7ac731c8 25fd 406b A893 Aa68ce60a1ca 19000101 000001
Source0d5666d2-4ffe-4f8f-a30a-0cb3e6c65724
ATS providerADP Workforce Now Recruiting

Description

VICE PRESIDENT OF LOGISTICS AND CUSTOMER SERVICE GENERAL SUMMARY The Vice President of Logistics and Customer Service is responsible for the development and execution of the overall logistics strategy inclusive of warehousing, transportation and fleet operations, as well as leading the Customer Service team in delivering exceptional customer service. Team leadership and development, infrastructure planning, and architecting effective supply chain business systems will all be essential areas of expertise. Short term focus will be leading the team and our suppliers in delivering world class and cost-effective service and driving collaboration across various business functions. As a critical business executive at a high growth CPG industry pioneer, this role will also ensure focus on building scalable and innovative solutions, managing external risk and driving transformational changes to enable growth while protecting profitability. This is an in-office position based in our Bethlehem, PA office, with periodic self-directed travel. PRIMARY RESPONSIBILITIES: Exemplify the Freshpet safety culture by leading through example Lead organizational design and development, recruiting & training for the Logistics and Customer Service Teams Mentor and coach team members in the accomplishment of their goals, responsibilities, and career development Build and maintain strong working partnerships internally and externally to provide visibility of emerging logistics issues, drive solutions and maximize collaboration Provide leadership and direction to the business as it relates to our logistics and customer service strategy Establish and execute against KPIs focused on driving operationally excellent business process execution, service improvement and effective total cost management Collaborate with internal resources, suppliers and 3PL business partners to enable functional, robust and highly efficient end-to-end supply chains Enable IT solutions to deliver durable and value-added innovations to the business to improve service and drive efficiencies Understand and stay abreast of macroeconomic, regulatory, and capacity trends which could impact the business. Take action to manage risk & harness opportunities Deliver and manage financial targets and budgets KEY ATTRIBUTES: Ability to expertly collaborate with and influence people of different levels inside/outside the company as a team, working toward common goals and objectives. Advanced leadership, relationship management, project management and financial management skills Simultaneously manage multiple projects while balancing short term vs. long term needs Extensive negotiation, conflict management, and problem-solving skills Emotional intelligence to take full responsibility for decisions and results even when all elements are not under individual direct control Self-starter with a strong sense of urgency and attention to detail Excellent verbal and written communication skills Extremely high standards of excellence with a quality-oriented mindset and unimpeachable integrity QUALIFICATIONS: Bachelor’s degree in business, supply chain, operations management, or a related field MBA strongly preferred Minimum of 25 years of relevant logistics experience with at least 8 years of experience in an executive role overseeing logistics within the CPG industry Extensive experience in successful design and management of a temp-controlled, regulated food supply chain Expert knowledge of GMP controls and food safety program management

Full job record

Job ID343710a363532092d2aaa28840933391874fa40f
Org ID76f91780-ee7d-4f48-9557-35aee9388224
Source ID0d5666d2-4ffe-4f8f-a30a-0cb3e6c65724
Board ID0d5666d2-4ffe-4f8f-a30a-0cb3e6c65724
Provideradp_workforcenow
Provider Job Key582719
TitleVP, Logistics & Customer Service
Normalized Title—
Statusactive
Activeyes
Location Text11 - PA Mfg, Bethlehem, PA, US, Bethlehem, PA
Department—
Team—
Employment Type—
Workplace Typeon_site
Remote Policy—
CountryUnited States
RegionPA
City11 - PA Mfg
Salary Raw250000.00 To 300000.00 (USD) Annually
Salary Min250,000
Salary Max300,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7ac731c8-25fd-406b-a893-aa68ce60a1ca&ccId=19000101_000001&lang=en_US&type=JS&jobId=582719&jwId=9201099503299_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=7ac731c8-25fd-406b-a893-aa68ce60a1ca&ccId=19000101_000001&lang=en_US&type=JS&jobId=582719&jwId=9201099503299_1
First Seen At2026-05-31 18:16:44Z
Last Seen At2026-06-06 12:55:16Z
Last Checked At2026-06-06 12:55:16Z
Last Changed At2026-06-06 12:55:16Z
Inactive At—
Source Posted At2025-08-22 19:06:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=7ac731c8-25fd-406b-a893-aa68ce60a1ca|19000101_000001/date=2026-06-06/2026-06-06T12-55-14-874Z-c708f02d0d03c24d136338c3c2cdfb8c4ead5bd10805321a890e3639ab9ef294.json
Event Fields
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}
Parsed Structured
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Extensions
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    "requisitionDescription": "<div><div><p><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-align:center;' id=\"isPasted\"><strong><span style=\"font-size:14px;line-height:107%;font-family:Roboto;color:#202124;background:white;\">VICE PRESIDENT OF LOGISTICS AND CUSTOMER SERVICE</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;line-height:107%;font-family:Roboto;color:#202124;background:white;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;line-height:107%;font-family:Roboto;color:#202124;background:white;\">GENERAL SUMMARY&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><span style=\"font-size:14px;line-height:107%;font-family:Roboto;color:#202124;background:white;\">The <strong>Vice President of Logistics and Customer Service</strong> is responsible for the development and execution of the overall logistics strategy inclusive of warehousing, transportation and fleet operations, as well as leading the Customer Service team in delivering exceptional customer service. &nbsp;Team leadership and development, infrastructure planning, and architecting effective supply chain business systems will all be essential areas of expertise. &nbsp; Short term focus will be leading the team and our suppliers in delivering world class and cost-effective service and driving collaboration across various business functions. &nbsp;As a critical business executive at a high growth CPG industry pioneer, this role will also ensure focus on building scalable and innovative solutions, managing external risk and driving transformational changes to enable growth while protecting profitability. &nbsp;This is an in-office position based in our Bethlehem, PA office, with periodic self-directed travel. &nbsp; &nbsp; &nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;line-height:107%;font-family:Roboto;color:#202124;background:white;\">&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;line-height:107%;font-family:Roboto;color:#202124;background:white;\">PRIMARY RESPONSIBILITIES:</span></strong></p><ul style=\"list-style-type: square;\"><li><span style=\"line-height:107%;font-family:Roboto;font-size:14px;color:#202124;background:white;\">Exemplify the Freshpet safety culture by leading through example &nbsp;</span></li><li><span style=\"line-height:107%;font-family:Roboto;font-size:14px;color:#202124;background:white;\">Lead organizational design and development, recruiting &amp; training for the Logistics and Customer Service Teams</span></li><li><span style=\"line-height:107%;font-family:Roboto;font-size:14px;color:#202124;background:white;\">Mentor and coach team members in the accomplishment of their goals, responsibilities, and career development</span></li><li><span style=\"line-height:107%;font-family:Roboto;font-size:14px;color:#202124;background:white;\">Build and maintain strong working partnerships internally and externally to provide visibility of emerging logistics issues, drive solutions and maximize collaboration</span></li><li><span style=\"line-height:107%;font-family:Roboto;font-size:14px;color:#202124;background:white;\">Provide leadership and direction to the business as it relates to our logistics and customer service strategy&nbsp;</span></li><li><span style=\"line-height:107%;font-family:Roboto;font-size:14px;color:#202124;background:white;\">Establish and execute against KPIs focused on driving operationally excellent business process execution, service improvement and effective total cost management</span></li><li><span style=\"line-height:107%;font-family:Roboto;font-size:14px;color:#202124;background:white;\">Collaborate with internal resources, suppliers and 3PL business partners to enable functional, robust and highly efficient end-to-end supply chains&nbsp;</span></li><li><span style=\"line-height:107%;font-family:Roboto;font-size:14px;color:#202124;background:white;\">Enable IT solutions to deliver durable and value-added innovations to the business to improve service and drive efficiencies</span></li><li><span style=\"line-height:107%;font-family:Roboto;font-size:14px;color:#202124;background:white;\">Understand and stay abreast of macroeconomic, regulatory, and capacity trends which could impact the business. &nbsp;Take action to manage risk &amp; harness opportunities</span></li><li><span style=\"line-height:107%;font-family:Roboto;font-size:14px;color:#202124;background:white;\">Deliver and manage financial targets and budgets</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;text-indent:-13.5pt;'><span style=\"font-size:14px;line-height:107%;font-family:Roboto;color:#202124;background:white;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'><strong><span style=\"font-size:14px;line-height:107%;font-family:Roboto;color:#202124;background:white;\">KEY ATTRIBUTES:&nbsp;</span></strong></p><ul style=\"list-style-type: square;\"><li><span style=\"line-height:115%;font-family:Roboto;font-size:14px;color:#2D2D2D;\">Ability to expertly collaborate with and influence people of different levels inside/outside the company as a team, working toward common goals and objectives.</span></li><li><span style=\"line-height:115%;font-family:Roboto;font-size:14px;color:#2D2D2D;\">Advanced leadership, relationship management, project management and financial management skills</span></li><li><span style=\"line-height:115%;font-family:Roboto;font-size:14px;color:#2D2D2D;\">Simultaneously manage multiple projects while balancing short term vs. long term needs</span></li><li><span style=\"font-family:Roboto;font-size:14px;color:black;\">Extensive negotiation, conflict management, and problem-solving skills</span></li><li><span style=\"font-family:Roboto;font-size:14px;color:#2D2D2D;\">Emotional intelligence to take full responsibility for decisions and results even when all elements are not under individual direct control</span></li><li><span style=\"font-family:Roboto;font-size:14px;color:black;\">Self-starter with a strong sense of urgency and attention to detail</span></li><li><span style=\"font-family:Roboto;font-size:14px;color:black;\">Excellent verbal and written communication skills</span></li><li><span style=\"line-height:115%;font-family:Roboto;font-size:14px;color:black;\">Extremely high standards of excellence with a quality-oriented mindset and unimpeachable integrity</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:6.75pt;margin-left:.25in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:15.0pt;background:white;'><span style=\"font-size:14px;font-family:Roboto;color:#202124;\">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;'><strong><span style=\"font-size:14px;font-family:Roboto;color:#202124;\">QUALIFICATIONS:</span></strong></p><ul style=\"list-style-type: square;margin-left: 26.700000000000003px;\"><li><span style=\"font-family:Roboto;font-size:14px;color:#202124;\">Bachelor&rsquo;s degree in business, supply chain, operations management, or a related field</span></li><li><span style=\"font-family:Roboto;font-size:14px;color:#202124;\">MBA strongly preferred</span></li><li><span style=\"font-family:Roboto;font-size:14px;color:#202124;\">Minimum of 25 years of relevant logistics experience with at least 8 years of experience in an executive role overseeing logistics within the CPG industry</span></li><li><span style=\"line-height:107%;font-family:Roboto;font-size:14px;color:#202124;\">Extensive experience in successful design and management of a temp-controlled, regulated food supply chain</span></li><li><span style=\"font-family:Roboto;font-size:14px;color:#202124;\">Expert knowledge of GMP controls and food safety program management</span></li></ul></div></div>\n",
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