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Patient Services Representative

Ba460ef9 5429 4f69 A5bb A0c8d005b369 19000101 000001 · Beverly, MA, US, Beverly, MA · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyBa460ef9 5429 4f69 A5bb A0c8d005b369 19000101 000001
TitlePatient Services Representative
Normalized title-
Department / team-
LocationBeverly, MA, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2022-12-07 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Ba460ef9 5429 4f69 A5bb A0c8d005b369 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Beverly.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyBa460ef9 5429 4f69 A5bb A0c8d005b369 19000101 000001
Sourcedd0fa044-c841-4300-a77c-4c4c950f0dcb
ATS providerADP Workforce Now Recruiting

Description

PURPOSE: To serve as the initial point of contact through our call center and front desk to register all patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. Responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, and receiving phone calls, as well as verifying information supplied by patients. EDUCATION REQUIREMENTS: High School diploma or GED. EXPERIENCE: One-year medical office, call center or related experience. Patient Services experience preferred. ACCOUNTABILITIES: (include but are not limited to) Provide excellent customer service Registering and scheduling patients, data entry of demographics and insurance information Verify patient insurance and referrals available Manage calls from patients requiring medical care and provide / gather information needed Check in / Check Out patients verify and update all demographic and insurance information and collection of co- payments resulting in proper cash reconciliation Maintain appointment computer scheduling in accordance with office scheduling policies. Understand the requirements of the callers and our practice and input information into our systems Reviewing patient accounts, identifying delinquent accounts, and sending patient with overdue payments to the patients accounts team. Informing patients about delays and waiting times. Contacting / interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. in regard to patient care Scheduling diagnostic tests / follow up appointments for patients Pulling tests as required for an assigned physician, or as a back-up to another co-worker. Updating and verifying patient information at every visit. Learning urgent call management techniques Understand various aspects of medical insurance Take electronic messages and convey information to respective medical care providers Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary. Performing administrative and clerical duties, such as filing paperwork, when necessary. Perform administrative support as required. Scheduling diagnostic tests / follow up appointments for patients. Other duties as assigned by managers and leads KNOWLEDGE: Working knowledge of the Microsoft Office suite of software products, Internet Explorer, Google Chrome and/or other search engines on the web Working knowledge of office equipment Familiarity with HIPAA, insurance regulations, policies, procedures, and other regulatory policies Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette Uses good grammar, spelling and punctuation, sentence structure and proofreading for accuracy Knowledge of common safety hazards and precautions to establish a safe working environment Qualifications: Detail oriented, well-organized individual with ability to multitask and prioritize in order to address multiple needs simultaneously Able to react calmly and effectively in under stress Ability to interpret, adapt and apply guidelines and procedures Develop and maintain effective and professional working relationships with patients, medical staff, coworkers and the public by displaying sympathy, tact and understanding Must be a team player with a positive attitude, adjust to various personalities, work with a diverse population, demonstrating patience and professionalism Represents the clinic in a professional manner Capacity to work with and without supervision and perform a variety of routine tasks Ability to maintain strict confidentiality on all patient matters

Full job record

Job ID3431059b9ca4497b6895d4ebe49857a91a1a96fa
Org ID6bfc5c43-433d-4d1f-b98c-4584b64c29dd
Source IDdd0fa044-c841-4300-a77c-4c4c950f0dcb
Board IDdd0fa044-c841-4300-a77c-4c4c950f0dcb
Provideradp_workforcenow
Provider Job Key463052
TitlePatient Services Representative
Normalized Title—
Statusactive
Activeyes
Location TextBeverly, MA, US, Beverly, MA
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionMA
CityBeverly
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ba460ef9-5429-4f69-a5bb-a0c8d005b369&ccId=19000101_000001&lang=en_US&type=JS&jobId=463052&jwId=9200637243844_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ba460ef9-5429-4f69-a5bb-a0c8d005b369&ccId=19000101_000001&lang=en_US&type=JS&jobId=463052&jwId=9200637243844_1
First Seen At2026-05-31 18:57:17Z
Last Seen At2026-06-06 12:51:13Z
Last Checked At2026-06-06 12:51:13Z
Last Changed At2026-06-06 12:51:13Z
Inactive At—
Source Posted At2022-12-07 16:52:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=ba460ef9-5429-4f69-a5bb-a0c8d005b369|19000101_000001/date=2026-06-06/2026-06-06T12-51-11-501Z-b0d55fe180e32bee9451f9b18a46d4e63b815b05dc98ee4fd4daa4dc561df99a.json
Event Fields
{
  "content_hash": "cc87d60f4578a8f7b1825d596ff906ee33484f36fb626afb70e4686e71358e55",
  "source_hash": "0fb06a34c91229d4011a12233dce7a7e24ab55966362dccd69a6f2951ebeaf2f",
  "last_changed_at": "2026-06-06T12:51:13.773Z",
  "active_status": "active"
}
Parsed Structured
{
  "language": "en",
  "location": {
    "raw": "Beverly, MA, US, Beverly, MA",
    "city": "Beverly",
    "region": "MA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.95
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T12:51:13.773Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Beverly, MA, US, Beverly, MA",
      "city": "Beverly",
      "region": "MA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
{
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    "itemID": "9200637243844_1",
    "postDate": "2022-12-07T11:52:00.000-05:00",
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          "stringValue": ""
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      "indicatorFields": [
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          "indicatorValue": false
        },
        {
          "nameCode": {
            "codeValue": "MinValue"
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          "indicatorValue": true
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        {
          "nameCode": {
            "codeValue": "IsVsidApplicable"
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          "indicatorValue": true
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          "indicatorValue": false
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          "indicatorValue": false
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          "indicatorValue": false
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    },
    "requisitionTitle": "Patient Services Representative",
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    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
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        "nameCode": {
          "shortName": " Beverly, MA, US"
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        "aliasNames": []
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    ],
    "screeningRequirements": [],
    "requisitionDescription": "\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n    <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/22.46.11/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\" />\n\n    <div class=\"fr-view\">\n      <p id=\"isPasted\" style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">PURPOSE:&nbsp;</b>To serve as the initial point of contact through our call center and front desk to register all patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. Responsible for an array of activities related to patient intake and care, including greeting and checking-in patients, and receiving phone calls, as well as verifying information supplied by patients.</p><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">EDUCATION REQUIREMENTS:&nbsp;</b>High School diploma or GED.</p><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">EXPERIENCE:</b>One-year medical office, call center or related experience. Patient Services experience preferred.</p><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">ACCOUNTABILITIES:&nbsp;</b><i style=\"box-sizing: inherit;\">(include but are not limited to)</i></p><ul style='box-sizing: inherit; margin-top: 0px; color: rgb(89, 89, 89); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit;\">Provide excellent customer service</li><li style=\"box-sizing: inherit;\">Registering and scheduling patients, data entry of demographics and insurance information</li><li style=\"box-sizing: inherit;\">Verify patient insurance and referrals available</li><li style=\"box-sizing: inherit;\">Manage calls from patients requiring medical care and provide / gather information needed</li><li style=\"box-sizing: inherit;\">Check in / Check Out patients verify and update all demographic and insurance information and collection of co- payments resulting in proper cash reconciliation</li><li style=\"box-sizing: inherit;\">Maintain appointment computer scheduling in accordance with office scheduling policies.</li><li style=\"box-sizing: inherit;\">Understand the requirements of the callers and our practice and input information into our systems</li><li style=\"box-sizing: inherit;\">Reviewing patient accounts, identifying delinquent accounts, and sending patient with overdue payments to the patients accounts team.</li><li style=\"box-sizing: inherit;\">Informing patients about delays and waiting times.</li><li style=\"box-sizing: inherit;\">Contacting / interacting with appropriate facilities, such as hospitals, rehabilitation centers, assisted living facilities, etc. in regard to patient care</li><li style=\"box-sizing: inherit;\">Scheduling diagnostic tests / follow up appointments for patients</li><li style=\"box-sizing: inherit;\">Pulling tests as required for an assigned physician, or as a back-up to another co-worker.</li><li style=\"box-sizing: inherit;\">Updating and verifying patient information at every visit.</li><li style=\"box-sizing: inherit;\">Learning urgent call management techniques</li><li style=\"box-sizing: inherit;\">Understand various aspects of medical insurance</li><li style=\"box-sizing: inherit;\">Take electronic messages and convey information to respective medical care providers</li><li style=\"box-sizing: inherit;\">Assisting patients in filling out patient history forms, consent forms, and payment contract forms, when necessary.</li><li style=\"box-sizing: inherit;\">Performing administrative and clerical duties, such as filing paperwork, when necessary.</li><li style=\"box-sizing: inherit;\">Perform administrative support as required.</li><li style=\"box-sizing: inherit;\">Scheduling diagnostic tests / follow up appointments for patients.</li><li style=\"box-sizing: inherit;\">Other duties as assigned by managers and leads</li></ul><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">KNOWLEDGE:</b></p><ul style='box-sizing: inherit; margin-top: 0px; color: rgb(89, 89, 89); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit;\">Working knowledge of the Microsoft Office suite of software products, Internet Explorer, Google Chrome and/or other search engines on the web</li><li style=\"box-sizing: inherit;\">Working knowledge of office equipment</li><li style=\"box-sizing: inherit;\">Familiarity with HIPAA, insurance regulations, policies, procedures, and other regulatory policies</li><li style=\"box-sizing: inherit;\">Medical office procedures, policies, practices and medical terminology, telephone protocol and professional etiquette</li><li style=\"box-sizing: inherit;\">Uses good grammar, spelling and punctuation, sentence structure and proofreading for accuracy</li><li style=\"box-sizing: inherit;\">Knowledge of common safety hazards and precautions to establish a safe working environment</li></ul><p style='box-sizing: inherit; font-size: 16px; line-height: 1.5; color: rgb(89, 89, 89); margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><b style=\"box-sizing: inherit; font-weight: 700;\">Qualifications:</b></p><ul style='box-sizing: inherit; margin-top: 0px; color: rgb(89, 89, 89); font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li style=\"box-sizing: inherit;\">Detail oriented, well-organized individual with ability to multitask and prioritize in order to address multiple needs simultaneously</li><li style=\"box-sizing: inherit;\">Able to react calmly and effectively in under stress</li><li style=\"box-sizing: inherit;\">Ability to interpret, adapt and apply guidelines and procedures</li><li style=\"box-sizing: inherit;\">Develop and maintain effective and professional working relationships with patients, medical staff, coworkers and the public by displaying sympathy, tact and understanding</li><li style=\"box-sizing: inherit;\">Must be a team player with a positive attitude, adjust to various personalities, work with a diverse population, demonstrating patience and professionalism</li><li style=\"box-sizing: inherit;\">Represents the clinic in a professional manner</li><li style=\"box-sizing: inherit;\">Capacity to work with and without supervision and perform a variety of routine tasks</li><li style=\"box-sizing: inherit;\">Ability to maintain strict confidentiality on all patient matters</li></ul>\n    </div>\n  \n",
    "sponsoredVisaTypeCodes": []
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        {
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          "indicatorValue": false
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    },
    "requisitionTitle": "Patient Services Representative",
    "clientRequisitionID": "1227",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Beverly",
          "postalCode": "01915",
          "countrySubdivisionLevel1": {
            "codeValue": "MA"
          }
        },
        "nameCode": {
          "shortName": " Beverly, MA, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/463052?cid=ba460ef9-5429-4f69-a5bb-a0c8d005b369&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 14818
  },
  "detail_errors": []
}
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