Program Coordinator

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    "ShortDescriptionStr": "The Program Coordinator (MEPS Support) provides day-to-day operational and administrative support to keep MEPS/USMEPCOM activities running smoothly. This role coordinates travel and logistics, supports medical providers with routine administrative needs, and strengthens staff readiness by training new and existing personnel on Cherokee systems and standard processes. The coordinator holds regular office hours to troubleshoot and guide employees on Deltek timekeeping, Concur travel/expense, CNB Connect, and related tools, ensuring consistent compliance, timely submissions, and a high-quality employee experience.",
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    "ExternalDescriptionStr": "<p style=\"text-align: center;\"><span style=\"font-family: Calibri, sans-serif;\"><strong>Program Coordinator</strong></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">The&nbsp;Program Coordinator (MEPS Support)&nbsp;provides day-to-day operational and administrative support to keep MEPS/USMEPCOM activities running smoothly. This role coordinates travel and logistics, supports medical providers with routine administrative needs, and strengthens staff readiness by training new and existing personnel on Cherokee systems and standard processes. The coordinator holds regular office hours to troubleshoot and guide employees on Deltek timekeeping, Concur travel/expense, CNB Connect, and related tools, ensuring consistent compliance, timely submissions, and a high-quality employee experience.</span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Eligibility/Work Authorization</strong></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">A government contract requires that this position be restricted to&nbsp;U.S. citizens or lawful permanent residents (LPRs). You must be able to provide documentation verifying&nbsp;U.S. citizenship or LPR status&nbsp;to qualify.</span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Compensation &amp; Benefits:</strong></span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Estimated Starting Salary Range for <strong>Program Coordinator</strong>: $70,000-$80,000</span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Pay commensurate with experience.</span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.<span>&nbsp; </span>Benefits are subject to change with or without notice.</span></p><p style=\"background-color: white;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Program Coordinator Responsibilities Include:</strong><span><strong>&nbsp;</strong></span></span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">&nbsp;Coordinate program administrative operations and serve as a central point of contact for staff needing operational support.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Provide direct administrative support for providers (as applicable): scheduling coordination, document routing, onboarding support, task follow-up, and issue resolution.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Coordinate travel for staff and providers, including authorizations, itinerary support, changes/cancellations, and compliance with program travel policies.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Support expense report completion and compliance using Concur (and/or customer-required tools); troubleshoot common issues and escalate when needed.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Train and coach new and existing staff on Cherokee systems and standard processes, including Deltek timekeeping/expense (as applicable), Concur, and CNB Connect.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Hold recurring “office hours” (virtual and/or on-site) to provide hands-on support for timecards, expense reports, profile setup, password/access issues, and basic system navigation.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Develop quick-reference guides and job aids for common processes (time entry, expense submission, travel rules, onboarding steps).</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Maintain trackers and status reporting (staff onboarding progress, travel status, open actions, training completion) using Excel, Smartsheet and any other tools used by the team.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Coordinate with HR, Recruiting, Finance, Security/Credentialing, and Program Leadership to ensure smooth onboarding and compliance.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Support meeting logistics: agendas, minutes, action items, distribution lists, and follow-ups.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Maintain accurate, audit-ready records; protect PII and follow all government and company security/privacy procedures.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Performs other job-related duties as assigned.</span></p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\">&nbsp;</p><p style=\"background-color: white; line-height: normal; margin-bottom: 0in;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Program Coordinator Experience, Education, Skills, Abilities requested:</strong><span><strong>&nbsp;</strong></span></span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">•&nbsp;2+ years of experience in program coordination, operations coordination, or administrative support on a government contract or similarly compliance-driven environment.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Demonstrated experience coordinating travel and supporting expense processes (Concur preferred).</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Experience training or supporting users on business systems; able to explain processes clearly and drive compliance.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Working knowledge of timekeeping and expense concepts; experience with Deltek (Costpoint/Time &amp; Expense) preferred.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Strong customer service skills and follow-through. You drive issues to closure.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Strong attention to detail and ability to manage multiple priorities with competing deadlines.</span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Preferred qualifications</span></p><ul><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Government contract experience.</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Experience supporting large teams</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Experience with internal employee portal tools</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Experience building simple process guides, FAQs, or training materials.</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Smartsheet experience.</span></p></li></ul><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Work environment / physical requirements:</strong>&nbsp;</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Ability to work standard business hours aligned to program needs; occasional early/late support for travel changes or MEPS timelines.</span><br><span style=\"color: black; font-family: Calibri, sans-serif;\">• Ability to travel occasionally for contract-related travel</span></p><p style=\"background-color: white;\">&nbsp;</p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Company Information:</strong></span></p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>Cherokee Nation Integrated Health (CNIH)</strong> is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and <strong>serving</strong> the government’s mission with compassion and heart. To learn more about <strong>CNIH</strong>, visit cherokee-federal.com.</span></p><p style=\"background-color: white;\">&nbsp;</p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\"><strong>#CherokeeFederal #LI-DNI</strong></span></p><p style=\"background-color: white;\">&nbsp;</p><p style=\"background-color: white; text-align: center;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.</span></p><p style=\"background-color: white;\">&nbsp;</p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Keywords:</span></p><ul style=\"list-style-type: disc;\"><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Program Coordination</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Training Coordination</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Employee Experience</span></p></li><li><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Process Improvement</span></p></li></ul><p style=\"background-color: white;\">&nbsp;</p><p style=\"background-color: white;\"><span style=\"color: black; font-family: Calibri, sans-serif;\">Cherokee Federal is an equal opportunity employer. All qualified applicants will receive consideration without regard to protected veteran status, disability, or any other status protected by applicable federal, state, or local law. Many of our job openings require access to government buildings or military installations.</span></p><p style=\"background-color: white;\">&nbsp;</p><p style=\"background-color: white;\">&nbsp;</p>",
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