User Support Analyst

{
  "content_hash": "3f78fb046f940cce47f455d1112213f2d9ccf91b810e096a88422ac1cb287b0e",
  "source_hash": "f8645f4c81c825833fd843a0bba29a91144e1c5992331ec9e838f20f39d3987a",
  "last_changed_at": "2026-05-31T17:43:33.393Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "New York, NY, United States",
    "city": "New York",
    "region": "NY",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.8
  },
  "salary_max": 80000,
  "salary_min": 70000,
  "inferred_at": "2026-06-21T11:32:52.151Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "New York, NY, United States",
      "city": "New York",
      "region": "NY",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": null,
  "salary_currency": "USD"
}

{}

{
  "id": "744000002161885",
  "ref": "https://api.smartrecruiters.com/v1/companies/corebtsinc/postings/744000002161885",
  "name": "User Support Analyst",
  "uuid": "c90f8fff-c9c1-46d6-893c-df3a25da8df3",
  "detail": {
    "id": "744000002161885",
    "name": "User Support Analyst",
    "uuid": "c90f8fff-c9c1-46d6-893c-df3a25da8df3",
    "jobAd": {
      "sections": {
        "jobDescription": {
          "text": "<p>Core BTS Seeks an experienced End User Analyst to join our team who can provide exceptional customer service.&#xa0; This role will be vital in ensuring a smooth roll out of Cisco IP Phones to users.&#xa0; The successful candidate will have a positive attitude and be self-motivated, with the willingness to learn and continue building their knowledge.</p><ul><li>Provides technical support and guidance to resolve users Cisco IP phone hardware and software problems.</li><li>Develops training materials and/or provides onsite training.</li><li>Drafts or revises user training manuals and procedures.</li><li>Maintains logs of support services provided in the ticketing system or other appropriate database.</li><li>Communicates with users via phone, chat, email, and/or a support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.</li><li>Applies knowledge of computer software and hardware to assist users in resolving problems.</li><li>Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.</li><li>Coordinates service or replacement of defective products from vendors and manufacturers.</li><li>Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.</li><li>Performs other related duties as assigned.</li></ul>",
          "title": "Job Description"
        },
        "qualifications": {
          "text": "<ul><li>Excellent verbal and written communication skills.</li><li>Excellent interpersonal and customer service skills.</li><li>Strong analytical and problem-solving skills.</li><li>Proficient with Microsoft Office Suite or related software.</li><li>Thorough understanding of technology commonly used by clients and employees.</li><li>Ability to explain technical problems to nontechnical employees.</li></ul><p><strong><em>Education and Experience:</em></strong></p><ul><li>Two years of experience or Associates degree required; Bachelors degree in Computer Science, Business Administration, or related field preferred.</li></ul>",
          "title": "Qualifications"
        },
        "companyDescription": {
          "text": "<p>Founded in 2004, Core BTS, Inc. is an award-winning IT consulting firm and managed services provider dedicated to problem solving. Using broad, scalable expertise, we leverage technology to transform business and enable change</p><p>Recognized for accelerating the adoption of digital technology to transform business, Core BTS delivers robust cloud, modern workplace, security, and networking solutions to commercial and public-sector clients.</p><p>With broad, scalable expertise, Core BTS is passionate about solving complex issues with an unwavering focus on client experience.</p>",
          "title": "Company Description"
        },
        "additionalInformation": {
          "text": "<p>The compensation range for this position is $70,000-$80,000, depending on experience.</p><p><strong>Location:</strong>&#xa0;NYC-ALL BOROS</p>",
          "title": "Additional Information"
        }
      }
    },
    "jobId": "cfe5f859-f02f-4196-9418-c2acff4aca52",
    "active": true,
    "company": {
      "name": "Core BTS, INC.",
      "identifier": "CoreBTSINC"
    },
    "creator": {
      "name": "Sarah Pierce",
      "avatarUrl": "https://c.smartrecruiters.com/sr-employee-image-prod-aws-dc5/62d99c521d7f826a1a78e8ae?r=s3-eu-central-1&_1658779077599"
    },
    "jobAdId": "7fb043e0-7131-4975-86e0-4222fad32c8d",
    "applyUrl": "https://jobs.smartrecruiters.com/CoreBTSINC/744000002161885-user-support-analyst?oga=true",
    "function": {
      "id": "information_technology",
      "label": "Information Technology"
    },
    "industry": {
      "id": "public_policy",
      "label": "Public Policy"
    },
    "language": {
      "code": "en",
      "label": "English",
      "labelNative": "English (US)"
    },
    "location": {
      "city": "New York",
      "hybrid": false,
      "region": "NY",
      "remote": false,
      "address": "Centre Street",
      "country": "us",
      "latitude": "40.7163033",
      "longitude": "-74.0012708",
      "fullLocation": "New York, NY, United States"
    },
    "refNumber": "REF251I",
    "postingUrl": "https://jobs.smartrecruiters.com/CoreBTSINC/744000002161885-user-support-analyst",
    "visibility": "PUBLIC",
    "customField": [
      {
        "fieldId": "COUNTRY",
        "valueId": "us",
        "fieldLabel": "Country/Region",
        "valueLabel": "United States"
      },
      {
        "fieldId": "58b7e9d6e4b0885c92cda15a",
        "valueId": "default",
        "fieldLabel": "Brands",
        "valueLabel": "Core BTS, INC."
      }
    ],
    "referralUrl": "https://jobs.smartrecruiters.com/external-referrals/company/CoreBTSINC/publication/c90f8fff-c9c1-46d6-893c-df3a25da8df3?dcr_ci=CoreBTSINC",
    "defaultJobAd": true,
    "releasedDate": "2024-07-22T19:20:18.375Z",
    "experienceLevel": {
      "id": "associate",
      "label": "Associate"
    },
    "typeOfEmployment": {
      "id": "permanent",
      "label": "Full-time"
    }
  },
  "company": {
    "name": "Core BTS, INC.",
    "identifier": "CoreBTSINC"
  },
  "creator": {
    "name": "Sarah Pierce"
  },
  "jobAdId": "7fb043e0-7131-4975-86e0-4222fad32c8d",
  "function": {
    "id": "information_technology",
    "label": "Information Technology"
  },
  "industry": {
    "id": "public_policy",
    "label": "Public Policy"
  },
  "language": {
    "code": "en",
    "label": "English",
    "labelNative": "English (US)"
  },
  "location": {
    "city": "New York",
    "hybrid": false,
    "region": "NY",
    "remote": false,
    "address": "Centre Street",
    "country": "us",
    "latitude": "40.7163033",
    "longitude": "-74.0012708",
    "fullLocation": "New York, NY, United States"
  },
  "refNumber": "REF251I",
  "department": {},
  "visibility": "PUBLIC",
  "customField": [
    {
      "fieldId": "COUNTRY",
      "valueId": "us",
      "fieldLabel": "Country/Region",
      "valueLabel": "United States"
    },
    {
      "fieldId": "58b7e9d6e4b0885c92cda15a",
      "valueId": "default",
      "fieldLabel": "Brands",
      "valueLabel": "Core BTS, INC."
    }
  ],
  "defaultJobAd": true,
  "releasedDate": "2024-07-22T19:20:18.375Z",
  "detail_errors": [],
  "experienceLevel": {
    "id": "associate",
    "label": "Associate"
  },
  "typeOfEmployment": {
    "id": "permanent",
    "label": "Full-time"
  }
}