IT Helpdesk

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    "datePosted": "2026-05-28T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>We are looking for an enthusiastic and motivated<strong> Desktop Support Specialist</strong> to join our IT team. This role is ideal for someone who has a passion for technology, enjoys problem-solving, and is eager to learn and grow in a fast-paced environment. </p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Provide first-line technical support for desktops, laptops, printers, mobile devices, and related hardware.</li>\n <li>Assist users with software installation, configuration, and troubleshooting (Windows, Microsoft 365, and common business applications).</li>\n <li>Respond to and resolve helpdesk tickets in a timely and professional manner.</li>\n <li>Perform system updates, patches, and routine maintenance.</li>\n <li>Support account setup, password resets, and access issues.</li>\n <li>Document technical issues and resolutions for knowledge sharing.</li>\n <li>Escalate complex problems to senior IT staff as needed.</li>\n <li>Assist with new user onboarding and workstation setup.</li>\n</ul>\n<h2>Qualifications</h2>\n<p> </p>\n<ul>\n <li>High school diploma or equivalent; associate degree or IT certifications (CompTIA A+, Microsoft, etc.) a plus.</li>\n <li>Hands-on experience managing on-premises Active Directory, Azure Active Directory (Microsoft Entra ID), and Microsoft Intune.</li>\n <li>Basic understanding of computer hardware, operating systems, and networking concepts.</li>\n <li>Strong customer service and communication skills.</li>\n <li>Ability to troubleshoot technical issues with guidance and training.</li>\n <li>Eagerness to learn new technologies and processes.</li>\n <li>Reliable, detail-oriented, and able to manage time effectively.</li>\n</ul>\n<p> </p>",
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    "validThrough": "2027-05-28T04:00:00.000Z",
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      "name": "Richdale Apartments",
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