Helpdesk Tech

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    "title": "Helpdesk Tech",
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    "datePosted": "2026-05-20T04:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and operating system software, hardware and/or networks.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Respond to IT service requests to our contact center via email, chat and/or customer-facing portal.</li>\n <li>Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue and implement solutions.</li>\n <li>Install, modify, update and/or repair computer hardware and software configurations, settings and permissions.</li>\n <li>Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), WiFi and other networks.</li>\n <li>Assist with installing and testing computer peripherals.</li>\n <li>Follow up and gather feedback from team members to ensure resolution of issue.</li>\n <li>Assess patterns and determine root cause for recurring problems.</li>\n <li>Record all instances and time spent in ticketing software.</li>\n <li>Communicates and recommends solutions to supervisor and peers.</li>\n <li>Interact regularly with internal and external IT partners.</li>\n <li>Reacts positively to change, supports implementations and other project tasks/duties.</li>\n <li>Develop and update knowledge base and training materials.</li>\n <li>Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.</li>\n <li>Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.</li>\n <li>Reacts positively to change and performs other duties as assigned.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>1+ years of industry knowledge and experience.</li>\n <li>Analytical and problem-solving skills to troubleshoot and diagnose issues.</li>\n <li>Multitasking skills to assist multiple team members and tasks at once.</li>\n <li>Time management skills to organize and provide updates/fixes within a committed timeframe.</li>\n <li>Ability to work effectively independently, with other IT team members and management.</li>\n <li>Must be self-motivated with a strong desire to further develop skills, excel and achieve results.</li>\n <li>Strong communication skills, both written and verbal to gather information from team members and explain complex technical concepts in simple terms.</li>\n</ul>\n<p> </p>\n<p> </p>\n<p><strong> </strong></p>\n<p>We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.</p>\n<p> </p>\n<p>We are an equal opportunity employer.</p>",
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    "validThrough": "2027-05-20T04:00:00.000Z",
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    "hiringOrganization": {
      "name": "360care",
      "@type": "Organization",
      "sameAs": "www.360care.com"
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    "occupationalCategory": "Information Technology"
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