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Customer Service Technician - Sport Truck

4d6eab14 2162 4dbd B495 D5d5d3dfc728 19000101 000001 · ST - Plant 1 - 491 W Garfield Ave Coldwater, Coldwater, MI, US, Coldwater, MI · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company4d6eab14 2162 4dbd B495 D5d5d3dfc728 19000101 000001
TitleCustomer Service Technician - Sport Truck
Normalized title-
Department / team-
LocationMI, United States
Work model-
Employment type-
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2020-02-27 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 4d6eab14 2162 4dbd B495 D5d5d3dfc728 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company4d6eab14 2162 4dbd B495 D5d5d3dfc728 19000101 000001
Source04a4d520-dd95-4b13-a4cd-e902405a1219
ATS providerADP Workforce Now Recruiting

Description

FOX Factory, Inc. – CUSTOMER SERVICE TECHNICIAN– COLDWATER, MI (49036) Job Code: *LI_*PVT About the Company: For over three decades, FOX has been an industry leader in the design and development of high-performance shock absorbers and racing suspension products for snowmobiles, mountain bikes, motorcycles, ATVs, UTVs, off-road cars, trucks, and SUVs. In 1974, Bob Fox started racing his products in motocross and we haven't stopped racing since. FOX has equipped vehicles and racers that have stood atop podiums in every sport we have competed in — from the sands of Baja to the dunes of Dakar. Our team of engineers perform rigorous tests with our athletes year-round. The data we collect from performance testing and our application of that knowledge to our product is what separates FOX from every other suspension company. Position Overview: Analyze, troubleshoot and resolve technical issues for installation, shipment and customer issues. Responsibilities include but not limited to: · Work in a fast-paced environment taking incoming technical calls from customers · Listen then analyze to resolve technical issues or questions · May be asked to sell additional products or services · Communicate with customers in a professional and respectful manner · Strong technical understanding of products and vehicles · Provide solid problem-solving skill with proficient attention to detail · Provide outstanding customer service · Efficient in returning all calls, emails or any other form of follow-up needed to the customer · Work as a team in a team environment to ensure customer service is met · Comply with all local, state, and federal laws and compliance Requirements/ Qualifications: · Must have a high school diploma or GED. · Strong organizational and time management skills. · Must be able to work well under pressure. · Effective and professional written and verbal communication skills a must · Meticulous attention to detail and accuracy. · Ability to establish and meet deadlines. · Flexibility and the ability to thrive in a fast-paced environment. · Intermediate to advanced applications software expertise (Excel, Outlook). · General knowledge for Trucks, Jeeps, or UTVs. · Genuine desire to help people. Experience demonstrating positive interactions that insure a good customer experience We look forward to hearing from you!

Full job record

Job ID33b4e1fbd82d827723feb305dcd17958c0248e7c
Org IDdf3aebfc-442b-4846-bb31-6cdee59945a7
Source ID04a4d520-dd95-4b13-a4cd-e902405a1219
Board ID04a4d520-dd95-4b13-a4cd-e902405a1219
Provideradp_workforcenow
Provider Job Key323153
TitleCustomer Service Technician - Sport Truck
Normalized Title—
Statusactive
Activeyes
Location TextST - Plant 1 - 491 W Garfield Ave Coldwater, Coldwater, MI, US, Coldwater, MI
Department—
Team—
Employment Type—
Workplace Type—
Remote Policy—
CountryUnited States
RegionMI
City—
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4d6eab14-2162-4dbd-b495-d5d5d3dfc728&ccId=19000101_000001&lang=en_US&type=JS&jobId=323153&jwId=1586553151932403_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=4d6eab14-2162-4dbd-b495-d5d5d3dfc728&ccId=19000101_000001&lang=en_US&type=JS&jobId=323153&jwId=1586553151932403_1
First Seen At2026-05-31 18:08:19Z
Last Seen At2026-06-06 12:17:08Z
Last Checked At2026-06-06 12:17:08Z
Last Changed At2026-06-06 12:17:08Z
Inactive At—
Source Posted At2020-02-27 22:05:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=4d6eab14-2162-4dbd-b495-d5d5d3dfc728|19000101_000001/date=2026-06-06/2026-06-06T12-17-07-387Z-b1379b7db258281ba34a66cb3ab7bc1b56094f173057d9b8dbea46c8636aa7cb.json
Event Fields
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Parsed Structured
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Extensions
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Native Structured
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    "requisitionDescription": "<p>&nbsp;&nbsp;<span style=\"font-family: Arial, sans-serif;\"><strong><ins>FOX Factory, Inc.</ins></strong></span> <span style=\"font-family: Arial, sans-serif;\"><strong><ins>– CUSTOMER SERVICE TECHNICIAN– COLDWATER, MI (49036)</ins></strong></span>&nbsp;</p>\n<p><span style=\"color: black;font-family: Arial, sans-serif;\">Job Code:</span> <span style=\"color: black;font-family: Arial, sans-serif;\"><strong><ins>*LI_*PVT</ins></strong></span>&nbsp;</p>\n<p><span style=\"color: black;font-family: Arial, sans-serif;\"><strong><ins>About the Company:</ins></strong></span>&nbsp;</p>\n<p><span style=\"color: black;font-family: Arial, sans-serif;\">For over three decades, FOX has been an industry leader in the design and development of high-performance shock absorbers and racing suspension products for snowmobiles, mountain bikes, motorcycles, ATVs, UTVs, off-road cars, trucks, and SUVs.</span>&nbsp;</p>\n<p><span style=\"color: black;font-family: Arial, sans-serif;\">In 1974, Bob Fox started racing his products in motocross and we haven't stopped racing since. FOX has equipped vehicles and racers that have stood atop podiums in every sport we have competed in — from the sands of Baja to the dunes of Dakar.</span>&nbsp;</p>\n<p><span style=\"color: black;font-family: Arial, sans-serif;\">Our team of engineers perform rigorous tests with our athletes year-round. The data we collect from performance testing and our application of that knowledge to our product is what separates FOX from every other suspension company.</span>&nbsp;</p>\n<p><span style=\"color: black;font-family: Arial, sans-serif;\"><strong><ins>Position Overview:</ins></strong></span>&nbsp;</p>\n<p><span style=\"font-family: Arial, sans-serif;\">Analyze, troubleshoot and resolve technical issues for installation, shipment and customer issues.</span>&nbsp;</p>\n<p><span style=\"color: black;font-family: Arial, sans-serif;\"><strong><ins>Responsibilities</ins></strong></span> <span style=\"color: black;font-family: Arial, sans-serif;\"><strong><ins>include but not limited to:</ins></strong></span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"font-family: Arial, sans-serif;\">Work in a fast-paced environment taking incoming technical calls from customers</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"font-family: Arial, sans-serif;\">Listen then analyze to resolve technical issues or questions</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"font-family: Arial, sans-serif;\">May be asked to sell additional products or services</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"font-family: Arial, sans-serif;\">Communicate with customers in a professional and respectful manner</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"font-family: Arial, sans-serif;\">Strong technical understanding of products and vehicles</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"font-family: Arial, sans-serif;\">Provide solid problem-solving skill with proficient attention to detail</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"font-family: Arial, sans-serif;\">Provide outstanding customer service</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"font-family: Arial, sans-serif;\">Efficient in returning all calls, emails or any other form of follow-up needed to the customer</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"font-family: Arial, sans-serif;\">Work as a team in a team environment to ensure customer service is met</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"font-family: Arial, sans-serif;\">Comply with all local, state, and federal laws and compliance</span>&nbsp;</p>\n<p><span style=\"color: black;font-family: Arial, sans-serif;\"><strong><ins>Requirements/ Qualifications:</ins></strong></span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"color: rgb(51,51,51);font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"font-family: Arial, sans-serif;\">Must have a high school diploma or GED.</span>&nbsp;&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"color: rgb(51,51,51);font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"color: rgb(51,51,51);font-family: Arial, sans-serif;\">Strong organizational and time management skills.</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"color: rgb(51,51,51);font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"color: rgb(51,51,51);font-family: Arial, sans-serif;\">Must be able to work well under pressure.</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"color: rgb(51,51,51);font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"color: rgb(51,51,51);font-family: Arial, sans-serif;\">Effective and professional written and verbal communication skills a must</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"color: rgb(51,51,51);font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"color: rgb(51,51,51);font-family: Arial, sans-serif;\">Meticulous attention to detail and accuracy.</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"color: rgb(51,51,51);font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"color: rgb(51,51,51);font-family: Arial, sans-serif;\">Ability to establish and meet deadlines.</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"color: rgb(51,51,51);font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"color: rgb(51,51,51);font-family: Arial, sans-serif;\">Flexibility and the ability to thrive in a fast-paced environment.</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"color: rgb(51,51,51);font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"color: rgb(51,51,51);font-family: Arial, sans-serif;\">Intermediate to advanced applications software expertise (Excel, Outlook).</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"color: rgb(51,51,51);font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"color: rgb(51,51,51);font-family: Arial, sans-serif;\">General knowledge for Trucks, Jeeps, or UTVs.</span>&nbsp;</p>\n<p style=\"margin-left:0.25in;\"><span style=\"color: rgb(51,51,51);font-size: 10pt;font-family: Symbol;\">·</span> <span style=\"color: rgb(51,51,51);font-family: Arial, sans-serif;\">Genuine desire to help people.</span>&nbsp;</p>\n<p><span style=\"color: rgb(51,51,51);font-family: Arial, sans-serif;\">Experience demonstrating positive interactions that insure a good customer experience</span>&nbsp;</p>\n<p>&nbsp;&nbsp;</p>\n<p><span style=\"color: black;font-family: Arial, sans-serif;\">We look forward to hearing from you!</span>&nbsp;&nbsp;</p>\n",
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