Licensed Diagnostic Assessor Lead

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  "location": {
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    "city": "Toledo",
    "region": "OH",
    "country": "United States",
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{
  "list_job": {
    "id": "137",
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    "atsLocation": {
      "city": "Toledo",
      "state": "Ohio",
      "country": "United States",
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    "departmentId": "18591",
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    "jobOpeningName": "Licensed Diagnostic Assessor Lead",
    "departmentLabel": "Clinical Services - General",
    "employmentStatusLabel": "Full-Time Hourly"
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    "location": {
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    "datePosted": "2026-06-01",
    "atsLocation": {
      "city": "Toledo",
      "state": "Ohio",
      "country": "United States",
      "countryId": "1"
    },
    "description": "<p><span style=\"text-decoration: underline\"><span style=\"font-weight: bold\">Looking for:</span></span></p>\n<p><br></p>\n<p>Full-Time (M-F, <span style=\"text-decoration: underline\">9 AM - 5 PM </span>- Remote)</p>\n<p>Part-Time (M - F, Weekends as needed, <span style=\"text-decoration: underline\">5 PM - 8 PM</span> - Remote)</p>\n<p><br></p>\n<p><span style=\"color: rgba(52,34,13,var(--o42jjq,1)); font-weight: bold\">About Personal Growth Counseling Services</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">At Personal Growth Counseling Services, we believe every individual deserves compassionate, effective, and personalized support on their path to wellness. Based in Toledo, Ohio, our mission is to empower individuals and families to achieve emotional well-being and personal growth through expert mental health services. Our team of Licensed Social Workers and support staff are committed to client-centered care and community impact.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(52,34,13,var(--o42jjq,1)); font-weight: bold\">Position Overview</span></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">The Licensed Diagnostic Assessor, Lead serves as both a clinical provider and operational leader for the Assessment Department. This role is responsible for conducting diagnostic assessments while overseeing assessment workflows, scheduling efficiency, communication standards, and departmental productivity.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">The Licensed Diagnostic Assessor, Lead ensures assessments are completed in a timely manner, families receive clear and consistent communication throughout the assessment process, and assessment staff remain accountable to agency expectations. This position acts as the primary point of contact for assessment operations and serves as the liaison between the Assessment Team, Clinical Leadership, and Administrative Departments.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">The Licensed Diagnostic Assessor, Lead will oversee assessment scheduling, monitor assessment completion timelines, coordinate reschedules, track productivity metrics, provide support and guidance to assessors, and identify process improvements that enhance client access and operational efficiency.</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(52,34,13,var(--o42jjq,1)); font-weight: bold\">Key Responsibilities</span></p>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Clinical Assessment Duties</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Conduct comprehensive mental health assessments using DSM-5 criteria and agency-defined protocols.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Provide diagnostic impressions, clinical recommendations, and treatment planning guidance.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Deliver assessment services in community settings, schools, homes, offices, and other approved locations.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Maintain timely, accurate, and compliant clinical documentation within the EHR.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Ensure all assessment reports are completed within agency-established timelines.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Collaborate with providers, referral sources, community partners, and treatment teams to support continuity of care.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Uphold all ethical, confidentiality, and compliance standards.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Assessment Department Leadership</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Provide day-to-day oversight of the Assessment Team.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Monitor assessor caseloads, productivity, scheduling efficiency, and assessment completion rates.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Ensure assessments are assigned appropriately and completed within required timelines.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Track assessment referrals from intake through completion and transition to ongoing services.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Conduct regular review of pending, overdue, canceled, and rescheduled assessments.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Identify workflow bottlenecks and implement solutions to improve department efficiency.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Support onboarding and training of new assessors.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Serve as a resource and mentor to assessment staff regarding policies, procedures, and best practices.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Assist leadership with performance monitoring and accountability measures for assessment staff.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Scheduling &amp; Operations Oversight</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Oversee assessment scheduling processes to ensure optimal utilization of assessor availability.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Manage assessment reschedules, cancellations, and no-show follow-up procedures.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Ensure assessment appointments are accurately maintained and updated in scheduling systems.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Coordinate directly with families, referral sources, and internal staff regarding assessment scheduling needs.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Maintain visibility of assessor calendars and proactively address scheduling conflicts.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Ensure assessment staffing coverage is maintained during absences and schedule changes.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Reduce reliance on Front Desk staff by assuming primary operational ownership of assessment scheduling workflows.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Client &amp; Family Communication</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Ensure timely and professional communication between assessors, clients, and families.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Monitor responsiveness to client inquiries related to assessments.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Assist in resolving scheduling concerns, service barriers, and communication issues.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Promote a positive client experience throughout the assessment process.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Serve as an escalation point for assessment-related concerns before involvement from Clinical Leadership.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Reporting &amp; Quality Assurance</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Maintain department tracking systems for referrals, scheduled assessments, completed assessments, reschedules, cancellations, and pending cases.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Generate weekly and monthly reports regarding assessment department performance.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Monitor documentation compliance and assessment turnaround times.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Provide regular updates to agency leadership regarding departmental performance, trends, and operational challenges.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Participate in quality improvement initiatives and process development efforts.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Team Collaboration</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Work collaboratively with Clinical Leadership, Intake, Billing, and Administrative teams to support efficient client access.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Participate in leadership meetings and agency initiatives.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Assist in developing policies, procedures, and workflows related to assessment services.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Perform other duties as assigned in support of agency goals and service excellence.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">QUALIFICATIONS</span></p>\n<ul>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Bachelor's or Master's degree in Counseling, Social Work, or a related behavioral health field.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Current and active Ohio licensure required (LSW, LISW, LPC, LPCC).</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Minimum of 3-5 years of diagnostic assessment experience.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Previous leadership, supervisory, team lead, or operational coordination experience preferred.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Strong knowledge of DSM-5 diagnostic criteria and evidence-based assessment practices.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Demonstrated ability to manage workflows, deadlines, scheduling systems, and staff accountability.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Excellent organizational, communication, and problem-solving skills.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Proficient in Microsoft Office, EHR systems, scheduling platforms, and telehealth technologies.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Ability to work independently while effectively leading and supporting a team.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">CPR/First Aid certification and de-escalation training (CPI or NCI) completed within 90 days of hire.</span></li>\n<li><span style=\"color: rgba(0,0,0,var(--o42jjq,1))\">Valid driver's license, reliable transportation, and acceptable driving record required.</span></li>\n</ul>",
    "compensation": "TBD",
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    "jobOpeningShareUrl": "https://personalgrowthcs.bamboohr.com/careers/137",
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