Lead Front Desk Specialist

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    "description_html": "<p>The Lead Front Desk Specialist (internally, we call this role Haus Experience Specialists) plays a key role in delivering exceptional guest and member experiences at Gravity Haus. This position combines front desk hospitality, café and beverage service, and community engagement while providing on-shift leadership to the Haus Experience team.</p><p><br></p><p>As a Lead, this role supports the daily coordination of the front desk and front-of-house experience areas, ensuring consistent service standards across guest check-in, member engagement, and food and beverage service. The Lead Haus Experience Specialist acts as a bridge between operational teams and helps guide teammates during shifts to ensure a seamless, welcoming experience for members and guests.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Guest Experience &amp; Front Desk Operations</strong></p><ul><li>Provide warm, anticipatory service to members and guests, ensuring a personalized and memorable experience.</li><li>Check guests in and out using the property management system (PMS), resolving billing issues and guest concerns as needed.</li><li>Manage room blocking, bedding preferences, and guest requests to optimize the guest experience.</li><li>Make room keys and provide property orientation for arriving guests.</li><li>Communicate with guests and members using Canary messaging software.</li><li>Assist guests and members with pre-arrival planning and itinerary support.</li><li>Respond to reservation inquiries from direct guests and partner channels.</li><li>Maintain awareness of Gravity Haus initiatives, offerings, and membership benefits.</li></ul><p><strong>Food &amp; Beverage Service</strong></p><ul><li>Accurately take food and beverage orders using the POS system for Terrain Taco and Unravel Coffee.</li><li>Prepare espresso drinks, coffee beverages, and tea according to Unravel Coffee standards.</li><li>Mix cocktails and beverages according to Terrain Taco recipes and bartending standards.</li><li>Maintain working knowledge of all menu items and ingredients, actively promoting offerings to guests and members.</li><li>Handle cash and credit card transactions according to company procedures.</li><li>Assist with stocking, organization, and cleanliness of front-of-house service areas.</li></ul><p><strong>Community &amp; Membership Engagement</strong></p><ul><li>Cultivate strong relationships with members and guests to foster community and loyalty.</li><li>Educate guests on Gravity Haus membership offerings and benefits.</li><li>Support visiting Gravity Haus members by creating personalized experiences and itineraries during their stay.</li><li>Help guide new members into the community and encourage utilization of member amenities and programming.</li><li>Create meaningful “Powerful Moments” throughout the guest stay to drive loyalty and membership engagement.</li></ul><p><strong>Events &amp; Community Programming</strong></p><ul><li>Collaborate with management and events teams to support programming that drives member engagement.</li><li>Assist with event preparation and operational support during community events.</li><li>Coordinate with operations teams, event staff, and vendors to ensure successful event execution.</li><li>Assist with local outreach and promotion of events through flyers, social media, and direct guest engagement.</li></ul><p><strong>Operational Leadership</strong></p><ul><li>Ensure consistent execution of Gravity Haus service standards across the Haus Experience team.</li><li>Serve as a point of contact for teammates during shifts and help coordinate daily front desk and service operations.</li><li>Communicate effectively across departments to ensure smooth guest experiences.</li><li>Support inventory awareness and operational readiness across service areas.</li><li>Act as a bridge between front desk, food and beverage, housekeeping, and operations teams.</li></ul><p><strong>What We’re Looking For</strong></p><ul><li>Previous hospitality, hotel front desk, café, or restaurant experience preferred.</li><li>Experience working with POS systems and hotel PMS platforms preferred.</li><li>Strong guest service mindset with the ability to create memorable experiences.</li><li>Ability to multitask and work across multiple service areas in a fast-paced environment.</li><li>Strong communication and teamwork skills.</li><li>Leadership ability and willingness to guide team members during shifts.</li></ul><p><strong>Physical Requirements</strong></p><ul><li>Ability to stand for extended periods.</li><li>Ability to lift up to 50 lbs occasionally.</li><li>Flexibility to work weekends, holidays, and varying shifts as needed.</li></ul><p><br></p><p><strong>About Gravity Haus</strong></p><p><br></p><p>Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.</p><p>At the heart of everything we do are our core values, which guide our culture, service, and growth:</p><ul><li>Keep Growing</li><li>Bring Others Along</li><li>Create Powerful Moments</li><li>Be “All-In” + Go the Distance</li><li>Make it Better than You Found It</li></ul><p>We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.</p><p><br></p><p><strong>What We Can Offer You</strong></p><p><br></p><p>When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.</p><p><br></p>",
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      "description": "<p>Description</p><p>The Lead Front Desk Specialist (internally, we call this role Haus Experience Specialists) plays a key role in delivering exceptional guest and member experiences at Gravity Haus. This position combines front desk hospitality, café and beverage service, and community engagement while providing on-shift leadership to the Haus Experience team.</p><p><br/></p><p>As a Lead, this role supports the daily coordination of the front desk and front-of-house experience areas, ensuring consistent service standards across guest check-in, member engagement, and food and beverage service. 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We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.</p><p>At the heart of everything we do are our core values, which guide our culture, service, and growth:</p><ul><li>Keep Growing</li><li>Bring Others Along</li><li>Create Powerful Moments</li><li>Be “All-In” + Go the Distance</li><li>Make it Better than You Found It</li></ul><p>We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.</p><p><br/></p><p><strong>What We Can Offer You</strong></p><p><br/></p><p>When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.</p><p><br/></p>",
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