Service Response Coordinator

{
  "content_hash": "d520def8b7af71cbbd72d304fbbb5fefc81ba949310aa5051168b5494c337dba",
  "source_hash": "105c15d075f29a18ba8003f15bd99b4224d9b5d64cad5cdb4c5dca6dcade5c7d",
  "last_changed_at": "2026-05-29T07:03:03.066Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Greenwood Village, CO",
    "city": "Greenwood Village",
    "region": "CO",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T20:28:40.030Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Greenwood Village, CO",
      "city": "Greenwood Village",
      "region": "CO",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": null,
  "workplace_type": "hybrid",
  "salary_currency": null
}

{}

{
  "lists": [
    {
      "text": "OUTCOMES (SCORECARD FOR SUCCESS)",
      "content": "<div>\n\n<li>Service requests triaged and dispatched within defined SLA</li>\n<li>95%+ of service requests resolved without escalation or client complaint</li>\n<li>All work orders and service records entered accurately within 24 hours</li>\n<li>Contractor invoices processed within 3 business days of receipt</li>\n<li>Client updates provided within agreed timelines for 100% of active requests</li>\n<li>&lt;2% error rate in data entry, reporting, and documentation</li>\n<li>Maintains strong working relationships across clients, contractors, and internal teams</li>\n\n</div>"
    },
    {
      "text": "RESPONSIBILITIES",
      "content": "<div>\n\n<li>Receive and triage incoming client service requests across multiple service types</li>\n<li>Dispatch appropriate contractors based on location, scope, urgency, and resource availability</li>\n<li>Service as a primary point of contact for clients, ensuring timely, clear, and professional communication</li>\n<li>Collaborate with project managers, account managers, contractors, and internal teams to coordinate service execution</li>\n<li>Track all active service requests and ensure timely resolution</li>\n<li>Maintain accurate and complete records in Salesforce and internal systems</li>\n<li>Process contractor invoices and confirm alignment with scope and work performed</li>\n<li>Generate and distribute client-facing updates and service reports</li>\n<li>Identify risks or delays, escalate issues as needed, and support resolution</li>\n<li>Maintain visibility into service activity, workload, and coordination needs across a national portfolio</li>\n\n</div>"
    },
    {
      "text": "MINIMUM QUALIFICATIONS",
      "content": "<div>\n\n<li>3+ years of customer service or coordination experience</li>\n<li>Strong written and verbal communication skills</li>\n<li>Ability to manage multiple high-urgency tasks simultaneously</li>\n<li>High attention to detail in documentation and data entry</li>\n<li>Proven ability to collaborate across internal teams and external partners</li>\n\n</div>"
    },
    {
      "text": "PREFERRED QUALIFICATIONS",
      "content": "<div>\n\n<li>Experience in roofing, construction, or facilities services</li>\n<li>Experience using CRM or project tracking systems (e.g., Salesforce)</li>\n<li>Associate's or Bachelor's degree in Construction, Communications, or related field</li>\n\n</div>"
    },
    {
      "text": "WORKING CONDITIONS/PHYSICAL REQUIREMENTS",
      "content": "<div>\n\n<li><strong>Work environment:</strong> Office-based, fast-paced, high-volume coordination role</li>\n<li><strong>Physical requirements:</strong> Sitting, standing, walking; occasional lifting up to 30 lbs.</li>\n<li><strong>Schedule expectations:</strong> Standard business hours with occasional extended hours based on workload</li>\n\n</div>"
    }
  ],
  "country": "US",
  "createdAt": 1777579881675,
  "updatedAt": null,
  "categories": {
    "team": "Service Response",
    "location": "Greenwood Village, CO",
    "commitment": "Full-time",
    "department": "Consulting & Service",
    "allLocations": [
      "Greenwood Village, CO",
      "Denver, CO"
    ]
  },
  "salaryRange": null,
  "workplaceType": "hybrid"
}