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Customer Service Manager I

Caec2063 Ab6e 4cc4 Bd62 9a06f6263029 19000101 000001 · Brookfield, WI, US, Brookfield, WI · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyCaec2063 Ab6e 4cc4 Bd62 9a06f6263029 19000101 000001
TitleCustomer Service Manager I
Normalized title-
Department / team-
LocationBrookfield, WI, United States
Work model-
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-03-24 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Caec2063 Ab6e 4cc4 Bd62 9a06f6263029 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Brookfield.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyCaec2063 Ab6e 4cc4 Bd62 9a06f6263029 19000101 000001
Source0e8d3dba-1828-46e0-9ccf-63de4f3139e3
ATS providerADP Workforce Now Recruiting

Description

Do you have a passion for developing employees and a sharp attention to detail? If you are a combination of those skills, we have an exciting Customer Service Manager opportunity you may want to consider. As a Customer Service Manager, you're responsible for leading the team to ensure an exceptional customer and team member experience, manage risk, and support growth. As a leader, you will coach, motivate and develop your team of direct reports to achieve their full potential while complying with all policies and procedures. This position is for our East Brookfield branch. Essential Functions: The Customer Service Manager responsibilities include: Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement. Leads by example and helps to create a positive environment. Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies. Ensures the staff delivers distinctive customer service. Works to resolve internal and external customer issues promptly and courteously. Ensures staff complies with established standards and regulations. Resolves audit exceptions in a timely manner on an as needed basis. The Customer Service Manager is a role model for our employees and customers and consistently reflects the Bank Five Nine brand. Must Haves: High school diploma or G.E.D. At least 1+ year of experience in a retail banking environment Basic keyboarding skills and the ability to navigate in a Windows environment Preferred to Have: Bachelors degree. Coaching/training experience. Experience with supervision or leadership of retail banking activities. Audit/compliance expertise. New accounts experience. Why Bank Five Nine: We’ve been in business over 166 years, and we’re just getting started! Bank Five Nine is on a mission to make lives better for the Wisconsin communities that we have been honored to serve since 1859! We’re excited to be named a Top Place to Work for 16 years in a row and proud to be a place that people love to come to work every day. We are an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals

Full job record

Job ID338f7feafe21e13df82d9a461631cc25d375a94a
Org ID65cc708e-9b93-455e-9828-7d35974c1d01
Source ID0e8d3dba-1828-46e0-9ccf-63de4f3139e3
Board ID0e8d3dba-1828-46e0-9ccf-63de4f3139e3
Provideradp_workforcenow
Provider Job Key629683
TitleCustomer Service Manager I
Normalized Title—
Statusactive
Activeyes
Location TextBrookfield, WI, US, Brookfield, WI
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionWI
CityBrookfield
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=caec2063-ab6e-4cc4-bd62-9a06f6263029&ccId=19000101_000001&lang=en_US&type=JS&jobId=629683&jwId=9205179721731_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=caec2063-ab6e-4cc4-bd62-9a06f6263029&ccId=19000101_000001&lang=en_US&type=JS&jobId=629683&jwId=9205179721731_1
First Seen At2026-05-31 18:15:25Z
Last Seen At2026-06-06 13:08:54Z
Last Checked At2026-06-06 13:08:54Z
Last Changed At2026-06-06 13:08:54Z
Inactive At—
Source Posted At2026-03-24 03:26:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=caec2063-ab6e-4cc4-bd62-9a06f6263029|19000101_000001/date=2026-06-06/2026-06-06T13-08-53-739Z-1fa9105ddf0c6193296ce09db64e260c57ec3d0bdf6cf0388ac2776951c0e76a.json
Event Fields
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  "last_changed_at": "2026-06-06T13:08:54.319Z",
  "active_status": "active"
}
Parsed Structured
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    "region": "WI",
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    "is_remote": false,
    "confidence": 0.95
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  "salary_max": null,
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  "inferred_at": "2026-06-06T13:08:54.309Z",
  "launch_scope": {
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    "included": true,
    "language": "en",
    "location": {
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      "city": "Brookfield",
      "region": "WI",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.95
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    "countries": [
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  },
  "remote_policy": null,
  "salary_period": null,
  "workplace_type": null,
  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.18.26/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.18.26/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Do you have a\npassion for developing employees and a sharp attention to detail? If you are a\ncombination of those skills, we have an exciting Customer Service Manager\nopportunity you may want to consider.</span><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">As a Customer\nService Manager, you&#39;re responsible for leading the team to ensure an\nexceptional customer and team member experience, manage risk, and support\ngrowth. As a leader, you will coach, motivate and develop your team of direct\nreports to achieve their full potential while complying with all policies and\nprocedures.&nbsp;</span></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><br></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">This position is for our East Brookfield branch.&nbsp;</span></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"font-weight: bold; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Essential Functions:</span></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">&nbsp;The Customer\nService Manager responsibilities include:&nbsp;</span></p><ul type=\"disc\" style=\"direction:ltr;unicode-bidi:embed;margin-top:0in;\n margin-bottom:0in;\"><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Actively coaches staff and ensures the transfer of learning necessary for employee development and engagement.</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Leads by example and helps to create a positive environment. &nbsp;</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Assists in resolving customer issues in a tactful, effective manner and explains Bank Five Nine policies.</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Ensures the staff delivers distinctive customer service.</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Works to resolve internal and external customer issues promptly and courteously.</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Ensures staff complies with established standards and regulations.</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Resolves audit exceptions in a timely manner on an as needed basis.</li></ul><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><br></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">&nbsp;The Customer\nService Manager is a role model for our employees and customers and\nconsistently reflects the Bank Five Nine brand.&nbsp;</span></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><br></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span><span style=\"font-weight: bold; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Must Haves:</span></p><ul type=\"disc\" style=\"direction:ltr;unicode-bidi:embed;margin-top:0in;\n margin-bottom:0in;\"><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">High school diploma or G.E.D.</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">At least 1+ year of experience in a retail banking environment</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Basic keyboarding skills and the ability to navigate in a Windows environment</li></ul><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"font-weight: bold; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">&nbsp;Preferred to Have:</span></p><ul type=\"disc\" style=\"direction:ltr;unicode-bidi:embed;margin-top:0in;\n margin-bottom:0in;\"><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Bachelors degree.</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Coaching/training experience.</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Experience with supervision or leadership of retail banking activities.</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Audit/compliance expertise.</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">New accounts experience.</li><li style=\"margin-top: 0px; margin-bottom: 0px; vertical-align: middle; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\"><br></li></ul><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"font-weight: bold; color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">Why Bank Five Nine:</span></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">We&rsquo;ve been in\nbusiness over 166 years, and we&rsquo;re just getting started! Bank Five Nine is on a\nmission to make lives better for the Wisconsin communities that we have been\nhonored to serve since 1859! We&rsquo;re excited to be named a Top Place to Work for\n16 years in a row and proud to be a place that people love to come to work\nevery day.&nbsp;</span></p><p><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">&nbsp;</span></p><p style=\"margin:0in;font-family:Calibri;font-size:11.0pt;\"><span style=\"color: rgb(0, 0, 0); font-size: 14px; font-family: arial, sans-serif;\">We are an Equal\nOpportunity Employer. &nbsp;We are committed to the full inclusion of all\nqualified individuals</span></p></div></div></div></div>\n",
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