Lead, Business Operations & Performance Intelligence

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    "description": "<p><span style=\"font-size: 24pt\"><span style=\"font-weight: bold\">Lead, Business Operations &amp; Performance Intelligence</span></span></p>\n<p><span style=\"font-size: 24pt\"><br></span></p>\n<p><span style=\"font-weight: bold\">Location:</span> Guadalajara or Tijuana, Mexico (<span style=\"font-weight: bold\">100% In-Office</span>)</p>\n<p><span style=\"font-weight: bold\">Compensation:</span> $3,800 – $4,300 USD / Month + Performance Bonuses</p>\n<p><span style=\"font-weight: bold\">Employment Type:</span> Full-Time Leadership Role</p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Not Your Average Data Role:</span> Stop reporting on the past and start engineering the future. We are a high-speed US Law Firm seeking a <span style=\"font-weight: bold\">Lead of Business Operations &amp; Analytics</span> who lives to uncover the \"why\" behind the numbers. We don't want a \"Corporate PM\" who needs a 50-page manual; we want a <span style=\"font-weight: bold\">Systems Thinker</span> who can walk into a messy dataset, build a single source of truth, and use it to drive radical accountability across our leadership team. If you are scrappy, analytical, and thrive in the space between \"chaos\" and \"structure,\" this is your playground.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">The Mission (Outcome-Driven Responsibilities)</span> * <span style=\"font-weight: bold\">Architect the \"Source of Truth\":</span> Define, track, and standardize KPIs across Intake, Case Management, and Compliance. You aren't just making charts; you are building the firm’s nervous system.</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Drive Performance Transparency:</span> Run our weekly and monthly performance cadences. You will use data to identify which teams are soaring and which are stalling—providing clear, actionable recommendations to Leadership.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Automate the Mundane:</span> Why do it manually? Use SQL, Zapier, and Power Automate to make our reporting invisible, real-time, and instantaneous.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Own Data Integrity:</span> Audit our systems (Filevine/LeadDocket) with an obsessive eye. You will improve tracking structures (fields, tags, stages) to ensure the data we use for high-stakes decisions is 100% reliable.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Validate the Win:</span> Own the performance audit process. You will validate bonus calculations against KPI outputs to ensure that our high performers are rewarded fairly and accurately.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">The Success Profile: Who You Are</span> * <span style=\"font-weight: bold\">Scrappy &amp; Resourceful:</span> You’ve built dashboards from messy data and \"broken\" systems. You don't wait for permission; you find a way.</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Technical Power User:</span> You have 4–6 years in Ops/Analytics with advanced <span style=\"font-weight: bold\">Excel/Google Sheets</span> skills and a working knowledge of <span style=\"font-weight: bold\">SQL</span>.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Systems Thinker:</span> You see the \"big picture\" of how a case moves from a lead to a settlement and understand how one data point affects the entire chain.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">High Backbone:</span> You are comfortable challenging a Director or Partner if the data shows a different reality than their \"gut feeling.\"</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Platform Experience:</span> If you’ve worked with <span style=\"font-weight: bold\">Filevine, LeadDocket</span>, or BI tools like <span style=\"font-weight: bold\">Tableau/Power BI</span>, you are at the front of the line.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Why Join Us?</span> * <span style=\"font-weight: bold\">Direct Impact:</span> You sit at the center of the business. Your insights will directly influence firm-wide strategy and growth.</span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Elite Work Environment:</span> Work in our \"Class A\" office spaces in <span style=\"font-weight: bold\">Punto Sao Paulo (GDL)</span> or <span style=\"font-weight: bold\">Parque Internacional Industrial (TJ).</span></span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">The \"Upside\":</span> A competitive USD-based salary with a bonus structure that rewards the operational efficiency you create.</span></li>\n<li><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Growth:</span> This isn't a \"gig\"—we are looking for a long-term leader to scale our operational intelligence.</span></li>\n</ul>",
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