Operations Manager

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    "id": "142",
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    "location": {
      "city": "Ashburn",
      "state": "Virginia"
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    "jobOpeningName": "Operations Manager",
    "departmentLabel": "Courier Operations",
    "employmentStatusLabel": "Full Time"
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    "location": {
      "city": "Ashburn",
      "state": "Virginia",
      "postalCode": "20147",
      "addressCountry": "United States"
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    "datePosted": "2026-04-22",
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    "description": "<p><span style=\"font-size: 24pt\"><span><span style=\"font-weight: bold\">Operations Manager – On Demand Courier  <span style=\"font-size: 18pt\">(24/7 operations)</span></span></span></span></p>\n<p><span style=\"font-weight: bold\">Location:</span> Ashburn, Virginia<br><span style=\"font-weight: bold\">Job Type:</span> Full-Time, Exempt<br><span style=\"font-weight: bold\">Industry:</span> Time-Critical / On-Demand Logistics (Life Sciences, Critical Infrastructure)</p>\n<p><span style=\"font-size: 18pt\"><span><br></span></span><br></p>\n<p><span style=\"font-size: 18pt\"><span><span style=\"font-weight: bold\">Overview</span></span></span><span style=\"font-size: 18pt\"><span><br></span></span></p>\n<p>We are seeking an <span style=\"font-weight: bold\">Operations Manager</span> to lead high-touch, on-demand logistics operations supporting clients in <span style=\"font-weight: bold\">life sciences, aviation (AOG), and other critical infrastructure sectors</span>.</p>\n<p><br></p>\n<p>You will oversee <span style=\"font-weight: bold\">live operations</span>, managing a network of <span style=\"font-weight: bold\">independent contractor (1099) drivers</span>, dispatch coordination, and service delivery where <span style=\"font-weight: bold\">precision, urgency, and accountability are non-negotiable</span>.</p>\n<p><br></p>\n<p>If your background is primarily in long-cycle project delivery, PMO structures, or roadmap execution, this role will <span style=\"font-weight: bold\">not </span>be a fit. </p>\n<p><br></p>\n<p>This role is for operators who thrive in <span style=\"font-weight: bold\">real-time execution environments</span>—where decisions happen minute-by-minute, service failures have immediate consequences, and relationships drive outcomes. This is a <span style=\"font-weight: bold\">hands-on leadership role</span>—you are in the work, not managing from a distance.</p>\n<p><span style=\"font-size: 18pt\"><span><br></span></span></p>\n<p><span style=\"font-size: 18pt\"><span><span style=\"font-weight: bold\">What You’ll Own</span></span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Real-Time Operational Execution</span>\n<ul>\n<li>Lead day-to-day on-demand delivery operations with <span style=\"font-weight: bold\">tight SLAs and zero margin for error</span></li>\n<li>Make rapid, high-stakes decisions under pressure</li>\n<li>Troubleshoot service disruptions in real time</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">1099 Driver Network Leadership</span>\n<ul>\n<li>Manage staff to coach and retain a network of <span style=\"font-weight: bold\">independent contractor drivers</span></li>\n<li>Build strong relationships while maintaining performance accountability</li>\n<li>Ensure adherence with service and client-specific requirements</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">High-Touch Client Delivery</span>\n<ul>\n<li>Support clients with <span style=\"font-weight: bold\">time-critical, sensitive shipments</span> (e.g., life sciences, medical, data centers)</li>\n<li>Maintain service quality where <span style=\"font-weight: bold\">failure is not an option</span></li>\n<li>Partner closely with internal teams and customers to ensure execution excellence</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Operational Structure &amp; Detail</span>\n<ul>\n<li>Ensure accurate job execution, documentation, and billing inputs</li>\n<li>Identify and correct breakdowns in process, communication, and execution</li>\n<li>Drive consistency in a fast-moving, variable environment<br></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 18pt\"><span><br></span></span></p>\n<p><span style=\"font-size: 18pt\"><span><span style=\"font-weight: bold\">What This Requires </span></span></span></p>\n<ul>\n<li><span style=\"font-weight: bold\">Experience in on-demand, time-critical logistics or transportation</span>\n<ul>\n<li>Courier, final mile, AOG/NFO, medical/life sciences logistics strongly preferred</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Proven ability to operate in a</span> <span style=\"font-weight: bold\">high-touch, high-urgency environment</span>\n<ul>\n<li>You’ve managed live operations—not just planned them</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Experience working with 1099 / independent contractor driver models</span></li>\n<li><span style=\"font-weight: bold\">Strong relationship-building skills</span>\n<ul>\n<li>You can balance accountability with trust across all stakeholders</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">High attention to detail and execution accuracy</span>\n<ul>\n<li>You understand that small misses create major downstream impacts</li>\n</ul>\n</li>\n<li><span style=\"font-weight: bold\">Comfort with ambiguity, variability, and constant change</span>\n<ul>\n<li>No two days look the same—and that’s the point<br></li>\n</ul>\n</li>\n</ul>\n<p><span style=\"font-size: 18pt\"><br></span><br></p>\n<p><span style=\"font-size: 18pt\"><span><span style=\"font-weight: bold\">Why This Matters</span></span></span></p>\n<ul>\n<li>Our work supports industries where logistics failures have real consequences—<span style=\"font-weight: bold\">delayed treatments, grounded aircraft, disrupted infrastructure</span>.<br></li>\n<li>We don’t move packages.<br><span style=\"font-weight: bold\">We</span> <span style=\"font-weight: bold\">move lives forward</span>.</li>\n</ul>\n<p><span style=\"font-size: 18pt\"><span><br></span></span></p>\n<p><span style=\"font-size: 18pt\"><span><span style=\"font-weight: bold\">Schedule &amp; Work Environment</span></span></span></p>\n<ul>\n<li>Full-time role supporting a <span style=\"font-weight: bold\">24/7/365 operation</span> (evenings/weekends on-call)<br></li>\n<li>Fast-paced, high-pressure setting requiring strong focus and adaptability</li>\n<li>Occasional travel to customer sites and company locations</li>\n</ul>\n<p><span style=\"font-size: 18pt\"><span><br></span></span></p>\n<p><span style=\"font-size: 18pt\"><span><span style=\"font-weight: bold\">Requirements</span></span></span></p>\n<ul>\n<li>Successful completion of: Background check, Drug screening, HIPAA, OSHA, and Bloodborne Pathogen training, TSA clearance completion.</li>\n</ul>",
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    "jobOpeningName": "Operations Manager",
    "departmentLabel": "Courier Operations",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Manager/Supervisor",
    "jobOpeningShareUrl": "https://excelgroup.bamboohr.com/careers/142",
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