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Home › Companies › 1a76b878 E2a9 402d Bc67 Ec638582f7b4 19000101 000001 › Patient Account Manager

Patient Account Manager

1a76b878 E2a9 402d Bc67 Ec638582f7b4 19000101 000001 · Alpharetta, GA, US, Alpharetta, GA · Remote · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company1a76b878 E2a9 402d Bc67 Ec638582f7b4 19000101 000001
TitlePatient Account Manager
Normalized title-
Department / team-
LocationAlpharetta, GA, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-13 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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Company jobsActive postings from 1a76b878 E2a9 402d Bc67 Ec638582f7b4 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Alpharetta.Open
Work model jobsActive Remote postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company1a76b878 E2a9 402d Bc67 Ec638582f7b4 19000101 000001
Sourcedc59e465-b26f-4f6d-a7d8-33d419158581
ATS providerADP Workforce Now Recruiting

Description

We currently have an exciting opportunity for a Patient Account Manager to join our team! Benefits: Medical, dental, vision, short/long term disability, 401k, PTO, life insurance, critical illness, hospital indemnity, and holiday pay. THIS IS A HYBRID POSITION! 1 DAY IN OFFICE / 4 DAYS REMOTE. Monday-Friday, 8AM - 5PM, no nights or weekends The Patient Account Manager is responsible for overseeing patient account operations and supporting the revenue cycle process to ensure timely and accurate patient and insurance payments. This role manages patient account activities, collections processes, payment plans, and billing issue resolution while serving as a resource for patients and internal staff regarding financial matters and issues. The Patient Account Manager works collaboratively with billing staff, providers, and external agencies to improve account resolution, maintain compliance, and support organizational financial goals. Duties may include but not limited to: Oversee and maintain all patient collection accounts and account resolution activities Demonstrated ability to effectively resolve issues while maintaining a calm, professional, and patient-focused demeanor when interacting with patients and staff. Proven de-escalation skills with the ability to manage challenging situations tactfully and professionally Strong leadership and coaching abilities, providing daily guidance, motivation, and performance support to help team members achieve departmental and organizational goals. Manage and monitor relationships with collection agencies to ensure accurate account placement, follow-up, and account returns Supervise and maintain credit cards on file for patient payments in accordance with company policies and PCI compliance standards Serve as the primary patient liaison for financial matters, billing inquiries, and patient account concerns Review and approve patient payment plans, bad debt accounts, financial hardship requests, and deceased patient account processing in a timely manner Monitor aged accounts receivable and implement strategies to improve collections and reduce outstanding balances Generate and submit monthly collection and patient account reports to the VP of RC Review missed payment plan reports monthly and coordinate follow-up actions with patients and staff Assist with claim follow-up activities, rejected claims, and patient billing questions as needed Ensure patient account documentation is accurate, complete, and compliant with organizational standards Train and support staff on patient account processes, billing procedures, and customer service expectations Identify workflow improvement opportunities and assist with implementation of process enhancements Maintain knowledge of payer regulations, collection laws, and healthcare billing requirements Ensure compliance with HIPAA and all confidentiality and privacy regulations regarding protected health information Proficient in using Microsoft Excel functions and spreadsheet commands, with the ability to accurately read, interpret, and manage spreadsheet data. Perform additional duties as assigned and maintain all collection accounts This position may require access or exposure to protected health information or other sensitive information and as such requires a confidentiality agreement and compliance with other company policies and requirements to protect the privacy and security of the protected data. This job description is not meant to be all-inclusive of the requirements and duties to be performed. This position will require performance of other duties as needed or assigned that are not listed in this description. Requirements: High school diploma or equivalent required; associate’s or bachelor’s degree preferred Minimum of 3–5 years of medical billing, patient accounts, or revenue cycle experience preferred Prior supervisory or leadership experience preferred Knowledge of insurance billing, collections processes, and patient account management Familiarity with EHR/PM systems and Microsoft Office applications Strong analytical, organizational, and interpersonal communication skills Ability to manage multiple priorities and meet deadlines in a fast-paced environment Heart and Vascular Care is a cardiology practice that places a priority on compassionate patient care and service. In our team-based and family-oriented setting, we strive to set a new bar for patient healthcare through a modern, friendly, and thoughtful approach. Come be a part of our growing team. Apply here through Indeed and someone will be in touch!

Full job record

Job ID3361aaeaf635bddee615a9642da625153697eecb
Org ID44fd5668-3a59-4938-8aa2-3bc57849cbde
Source IDdc59e465-b26f-4f6d-a7d8-33d419158581
Board IDdc59e465-b26f-4f6d-a7d8-33d419158581
Provideradp_workforcenow
Provider Job Key573946
TitlePatient Account Manager
Normalized Title—
Statusactive
Activeyes
Location TextAlpharetta, GA, US, Alpharetta, GA
Department—
Team—
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionGA
CityAlpharetta
Salary Raw—
Salary Min—
Salary Max—
Salary Currency—
Salary Period—
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1a76b878-e2a9-402d-bc67-ec638582f7b4&ccId=19000101_000001&lang=en_US&type=JS&jobId=573946&jwId=9200908158481_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=1a76b878-e2a9-402d-bc67-ec638582f7b4&ccId=19000101_000001&lang=en_US&type=JS&jobId=573946&jwId=9200908158481_1
First Seen At2026-05-31 18:57:12Z
Last Seen At2026-06-06 12:35:12Z
Last Checked At2026-06-06 12:35:12Z
Last Changed At2026-06-06 12:35:12Z
Inactive At—
Source Posted At2026-05-13 18:24:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=1a76b878-e2a9-402d-bc67-ec638582f7b4|19000101_000001/date=2026-06-06/2026-06-06T12-35-12-585Z-89ab166761fe092d22c222dc58d509f440676a3e45b22baf5dbbcc0bb5d90840.json
Event Fields
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  "last_changed_at": "2026-06-06T12:35:12.977Z",
  "active_status": "active"
}
Parsed Structured
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  "remote_policy": "remote",
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  "salary_currency": null
}
Extensions
{}
Native Structured
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    "requisitionDescription": "<div><p><br></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;' data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">We currently have an exciting opportunity for a Patient Account Manager to join our team!</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\"><b style=\"box-sizing: inherit; font-weight: 700;\">Benefits: Medical, dental, vision, short/long term disability, 401k, PTO, life insurance, critical illness, hospital indemnity, and holiday pay.</b></span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\"><b style=\"box-sizing: inherit; font-weight: 700;\"><u>THIS IS A HYBRID POSITION! 1 DAY IN OFFICE / 4 DAYS REMOTE.</u></b></span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Monday-Friday, 8AM - 5PM, no nights or weekends</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">The Patient Account Manager is responsible for overseeing patient account operations and supporting the revenue cycle process to ensure timely and accurate patient and insurance payments. This role manages patient account activities, collections processes, payment plans, and billing issue resolution while serving as a resource for patients and internal staff regarding financial matters and issues. The Patient Account Manager works collaboratively with billing staff, providers, and external agencies to improve account resolution, maintain compliance, and support organizational financial goals.</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\"><b style=\"box-sizing: inherit; font-weight: 700;\">Duties may include but not limited to:</b></span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;' data-pasted=\"true\"><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left: 0.25in;\"><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Oversee and maintain all patient collection accounts and account resolution activities</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Demonstrated ability to effectively resolve issues while maintaining a calm, professional, and patient-focused demeanor when interacting with patients and staff.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Proven de-escalation skills with the ability to manage challenging situations tactfully and professionally</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Strong leadership and coaching abilities, providing daily guidance, motivation, and performance support to help team members achieve departmental and organizational goals.</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Manage and monitor relationships with collection agencies to ensure accurate account placement, follow-up, and account returns</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Supervise and maintain credit cards on file for patient payments in accordance with company policies and PCI compliance standards</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Serve as the primary patient liaison for financial matters, billing inquiries, and patient account concerns</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Review and approve patient payment plans, bad debt accounts, financial hardship requests, and deceased patient account processing in a timely manner</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Monitor aged accounts receivable and implement strategies to improve collections and reduce outstanding balances</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Generate and submit monthly collection and patient account reports to the VP of RC</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Review missed payment plan reports monthly and coordinate follow-up actions with patients and staff</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Assist with claim follow-up activities, rejected claims, and patient billing questions as needed</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Ensure patient account documentation is accurate, complete, and compliant with organizational standards</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Train and support staff on patient account processes, billing procedures, and customer service expectations</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Identify workflow improvement opportunities and assist with implementation of process enhancements</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Maintain knowledge of payer regulations, collection laws, and healthcare billing requirements</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Ensure compliance with HIPAA and all confidentiality and privacy regulations regarding protected health information</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Proficient in using Microsoft Excel functions and spreadsheet commands, with the ability to accurately read, interpret, and manage spreadsheet data.&nbsp;</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: black;\">Perform additional duties as assigned and maintain all collection accounts</span></li><li style=\"margin: 0in 0in 8pt; font-size: 14px; font-family: arial, sans-serif;\"><span style=\"color: rgb(34, 34, 34);\">This position may require access or exposure to protected health information or other sensitive information and as such requires a confidentiality agreement and compliance with other company policies and requirements to protect the privacy and security of the protected data.</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;line-height:normal;background:white;' data-pasted=\"true\"><span style=\"color: rgb(34, 34, 34); font-family: arial, sans-serif; font-size: 14px;\">This job description is not meant to be all-inclusive of the requirements and duties to be performed. This position will require performance of other duties as needed or assigned that are not listed in this description.</span></p></div><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\"><b style=\"box-sizing: inherit; font-weight: 700;\">Requirements:</b></span></p><ul style='box-sizing: inherit; margin-bottom: 0.625rem !important; color: rgb(89, 89, 89); font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><li data-section-id=\"kiti9z\" data-start=\"3359\" data-end=\"3449\" data-pasted=\"true\" style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">High school diploma or equivalent required; associate&rsquo;s or bachelor&rsquo;s degree preferred</li><li data-section-id=\"v8a6sa\" data-start=\"3450\" data-end=\"3550\" style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Minimum of 3&ndash;5 years of medical billing, patient accounts, or revenue cycle experience preferred</li><li data-section-id=\"vqpew8\" data-start=\"3551\" data-end=\"3607\" style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Prior supervisory or leadership experience preferred</li><li data-section-id=\"1djve9c\" data-start=\"3608\" data-end=\"3697\" style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Knowledge of insurance billing, collections processes, and patient account management</li><li data-section-id=\"a3gnw6\" data-start=\"3698\" data-end=\"3767\" style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Familiarity with EHR/PM systems and Microsoft Office applications</li><li data-section-id=\"1fy1rww\" data-start=\"3768\" data-end=\"3845\" style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Strong analytical, organizational, and interpersonal communication skills</li><li data-section-id=\"13343n6\" data-start=\"3846\" data-end=\"3934\" style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Ability to manage multiple priorities and meet deadlines in a fast-paced environment</li></ul><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Heart and Vascular Care is a cardiology practice that places a priority on compassionate patient care and service. In our team-based and family-oriented setting, we strive to set a new bar for patient healthcare through a modern, friendly, and thoughtful approach.</span></p><p style='box-sizing: inherit; font-size: 0.875rem; line-height: 1.5; color: rgb(66, 66, 66); margin: 0px 0px 0.75rem; font-family: \"Indeed Sans\", \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;'><span style=\"font-family: arial, sans-serif; color: rgb(0, 0, 0); font-size: 14px;\">Come be a part of our growing team. Apply here through Indeed and someone will be in touch!</span></p><p><br></p></div>\n",
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