Customer Service Rep

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    "requisitionDescription": "<p data-pasted=\"true\">Summary:</p><p>This position will provide customer service support for customers. &nbsp;Will perform a variety of office assistance, support, and clerical work, including customer order entry and strong customer service support. &nbsp; This role is essential in ensuring smooth daily operations across order fulfillment, logistics coordination, and customer interaction. The ideal candidate thrives in a fast-paced environment and acts as the central hub connecting sales, warehouse and production. Must be able to handle multiple priorities and frequent interruptions.</p><p><br></p><p><br></p><p>Primary Duties:</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Customer point of contact &ndash; provide professional, customer-focused contact by telephone or by email.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Customer order entry and processing - Receiving orders by phone, e-mail, etc. Ensure orders are entered into IFS accurately, edited for part number, description, pricing, etc.&nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Invoice orders promptly as they are shipped.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Update and maintain customer agreements in IFS</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Prepare quotes, proposals, and product information for the sales team.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Order Support - Follow-up on orders placed, purchase orders-as needed, coordinate customer orders with production, and coordinate logistics with shipping. &nbsp;</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Collaborate with the sales team to ensure accurate documentation and product specifications.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Strong Customer Service Support.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Receiving dept duties&mdash;adjust PO&rsquo;s to reflect exact quantities received and register purchase order arrivals.</p><p><br></p><p>Non-Essential Duties:</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Assist in daily office operations as needed as requested by supervisor</p><p><br></p><p>Experience:</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>High school graduate or equivalent</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Minimum of four (4) years&rsquo; experience in a similar business environment and / or training.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Or equivalent combination of education and experience which provides the applicant with the knowledge, skills and abilities to perform the job.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Strong analytical, organizational, and problem-solving skills.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Proficiency in ERP/CRM systems, Microsoft Office, Excel, Word and Outlook applications preferred using PC Windows environment</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Demonstrated ability to identify problems and implement effective solutions proactively.</p><p>&bull;<span style=\"white-space:pre;\">&nbsp; &nbsp;&nbsp;</span>Highly motivated and results-driven, with a strong sense of accountability</p><p><br></p><p><br></p>\n",
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