PATIENT SERVICES ASSISTANT - BILINGUAL, English/Spanish

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    "description": "<p> </p>\r\n\r\n<p style=\"margin-right:24px;text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:11pt;\">ORGANIZATION</span></strong></span></span></p>\r\n\r\n<p style=\"margin-right:24px;text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">The mission of Ravenswood Family Health Network (RFHN) is to improve the health of the community by providing culturally sensitive, integrated primary and preventative health care to all, regardless of ability to pay or immigration status, and collaborating with community partners to address the social determinants of health.</span></span></span></p>\r\n\r\n<p style=\"margin-right:24px;text-align:justify;\"> </p>\r\n\r\n<p style=\"margin-right:24px;text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:11pt;\">Position Summary</span></strong> </span></span></p>\r\n\r\n<p style=\"margin-right:24px;text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:10pt;\"><span style=\"font-size:11pt;\">The Patient Services Assistant (PSA) schedules appointments for patients, helps patients with completing registration and consent for treatment forms, verifies financial eligibility for sliding fees, answers incoming calls, keeps the lobby area tidy, and works with team members to provide excellent customer service. The PSA also provides backup support for the Call Center and provides interpretation services as needed. </span><span style=\"font-size:11pt;\">This is a highly confidential position requiring mature judgment and compliance with HIPPA, audit requirements, and other regulations.</span></span></span></p>\r\n\r\n<p style=\"margin-right:24px;\"> </p>\r\n\r\n<p style=\"margin-right:48px;text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><strong><span style=\"font-size:11pt;\">Duties and Responsibilities</span></strong></span></span></p>\r\n\r\n<p style=\"margin-right:24px;text-align:justify;\"><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><em><span style=\"font-size:11pt;\">To be performed in accordance with RFHN Policies and Procedures</span></em></span></span></p>\r\n\r\n<ol>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Greet and check-in patients.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Schedule patient appointments.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Screen new patients for clinic registration.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Determine patient’s chief complaint and assist clinical staff to take information.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Provide patient registration support for special programs such as flu clinics and COVID-19 testing.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Maintain patient confidentiality.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Maintain and update patient data accurately.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Use and enforce the use of Standard Precautions as required by RFHN policy.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Promote effective communication, collaboration and teamwork among providers, staff, patients, RFHN departments, County behavioral and recovery services, and our community partners to ensure optimal patient care in a timely manner.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Demonstrated experience working effectively with culturally, linguistically, and economically diverse clients and clinic staff.</span></span></span></li>\r\n\t<li><span style=\"color:#000000;\"><span style=\"font-size:12pt;\"><span style=\"font-size:11pt;\">Performs other related duties as required and assigned.</span></span></span></li>\r\n</ol>",
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    "qualifications": "<p style=\"margin-right:48px; text-align:justify\"><span style=\"color:#000000\"><strong>QUALIFICATIONS</strong></span></p>\n\n<ul>\n\t<li><span style=\"color:#000000\">High School diploma or GED required.</span></li>\n\t<li><span style=\"color:#000000\">Bilingual Spanish/English or Tongan/English proficiency required.</span></li>\n\t<li><span style=\"color:#000000\">Basic Life Support certification required.</span></li>\n\t<li><span style=\"color:#000000\">One year of experience working in health care setting strongly preferred.</span></li>\n\t<li><span style=\"color:#000000\">Ability to travel between clinics preferred.</span></li>\n\t<li><span style=\"color:#000000\">Excellent customer service skills.</span></li>\n\t<li><span style=\"color:#000000\">Computer literate in a Windows-based environment.</span></li>\n\t<li><span style=\"color:#000000\">Reliable, organized, accurate and detail-oriented.</span></li>\n\t<li><span style=\"color:#000000\">Able to understand and carry out oral and written instructions; to maintain complex records and files; and to meet and deal effectively with the public.</span></li>\n\t<li><span style=\"color:#000000\">Able to successfully work and interact with all departments throughout the organization.</span></li>\n\t<li><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Up to date with COVID-19 vaccines per current CDC guidelines strongly recommended.</span></span></li>\n</ul>\n\n<p style=\"margin-right:48px; text-align:justify\">&nbsp;</p>\n\n<p style=\"margin-right:48px\"><span style=\"color:#000000\"><span style=\"font-family:Arial,Helvetica,sans-serif\">The pay range for this position is $24.00 to $32.00 per hour. However, the final base salary will be determined upon a number of individualized factors such as (but not limited to) the scope and responsibilities of the position, job-related knowledge, skills, experience, education and certification levels, and departmental budget. We also consider internal equity with our current employees when making final offers.</span></span></p>\n\n<p style=\"margin-right:48px\">&nbsp;</p>\n\n<p style=\"margin-right:48px\"><span style=\"color:#000000\">Ravenswood Family Health Network is an equal opportunity employer.</span></p>\n",
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