IT Support Specialist

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  "created_at": "2026-04-24 17:33:09 UTC",
  "department": "Administrative / IT",
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  "updated_at": "2026-06-05 14:16:06 UTC",
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  "description": "<p>At AI Digital, we know that our global team is only as strong as the technology that supports it. That’s why we’re looking for a proactive, tech-savvy and genuinely helpful IT Support Specialist to join our crew!</p><p style=\"min-height: 1.7em;\"></p><p>Time zone: CET<br>Location: Serbia  </p><p style=\"min-height: 1.7em;\"></p><p class=\"p1\"><strong>Responsibilities:</strong></p><ul><li><p class=\"p1\">Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team</p></li><li><p class=\"p1\">Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users</p></li><li><p class=\"p1\">Assist staff with IT-related training to improve technology adoption and technical savvy across the organization</p></li><li><p class=\"p1\">Maintain a \"Single Source of Truth\" for all company hardware and software assets, ensuring accurate tracking and security compliance</p></li><li><p class=\"p1\">Onboarding and offboarding of assets and SaaS systems</p></li><li><p class=\"p1\">Enforce and maintain cybersecurity policies across all SaaS solutions and remote endpoints</p></li><li><p class=\"p1\">Assist with incident responses and investigations</p></li><li><p class=\"p1\">OS &amp; Software patch management</p></li></ul>",
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  "company_name": "AI Digital",
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  "published_at": "2026-04-24 17:36:01 UTC",
  "requirements": "<ul><li><p class=\"p1\">2-5 years of experience in IT Support/SysAdmin roles</p></li></ul><ul><li><p class=\"p1\">Expert-level knowledge of system administration for Windows/macOS</p></li><li><p class=\"p1\"> Familiarity with MDM solutions (ManageEngine, Jamf, Intune)</p></li><li><p class=\"p1\">Ability to train and assist users in utilizing IT tools effectively</p></li><li><p class=\"p1\">Fluent/Advanced English with proficient written skills for documentation</p></li></ul><p style=\"min-height: 1.7em;\"></p><p class=\"p1\"><strong>Nice to have:</strong></p><ul><li><p class=\"p1\">Automation and script-writing experience</p></li></ul><p style=\"min-height: 1.7em;\"></p><p><strong>What we offer:</strong></p><ul><li><p>USD compensation that values your expertise‍</p></li><li><p>Work from anywhere: Fully remote to suit your lifestyle‍</p></li><li><p>31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter‍</p></li><li><p>Growth-focused environment: Access to learning resources and clear pathways for growth‍</p></li><li><p>Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more</p></li><li><p>‍A culture of trust: We cut the red tape - results over rules always. Open talk, ownership and getting things done together</p></li></ul><p style=\"min-height: 1.7em;\"></p><p><strong>Steps of the selection process:</strong></p><ul><li><p style=\"text-align:start;\">Screening Interview (45 minutes) – Initial conversation with a recruiter</p></li></ul><ul><li><p style=\"text-align:start;\">Technical Interview (up to 60 minutes) – A deep dive into your functional expertise, problem-solving approach, and practical skills relevant to the role</p></li></ul><ul><li><p style=\"text-align:start;\">Offer – If successful, you’ll receive an offer to join our team</p></li></ul>",
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    "en": {
      "title": "IT Support Specialist",
      "highlight": "<p style=\"min-height: 1.7em;\"></p><p style=\"min-height: 1.7em;\"></p><p style=\"min-height: 1.7em;\"></p>",
      "description": "<p>At AI Digital, we know that our global team is only as strong as the technology that supports it. That’s why we’re looking for a proactive, tech-savvy and genuinely helpful IT Support Specialist to join our crew!</p><p style=\"min-height: 1.7em;\"></p><p>Time zone: CET<br>Location: Serbia  </p><p style=\"min-height: 1.7em;\"></p><p class=\"p1\"><strong>Responsibilities:</strong></p><ul><li><p class=\"p1\">Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team</p></li><li><p class=\"p1\">Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users</p></li><li><p class=\"p1\">Assist staff with IT-related training to improve technology adoption and technical savvy across the organization</p></li><li><p class=\"p1\">Maintain a \"Single Source of Truth\" for all company hardware and software assets, ensuring accurate tracking and security compliance</p></li><li><p class=\"p1\">Onboarding and offboarding of assets and SaaS systems</p></li><li><p class=\"p1\">Enforce and maintain cybersecurity policies across all SaaS solutions and remote endpoints</p></li><li><p class=\"p1\">Assist with incident responses and investigations</p></li><li><p class=\"p1\">OS &amp; Software patch management</p></li></ul>",
      "requirements": "<ul><li><p class=\"p1\">2-5 years of experience in IT Support/SysAdmin roles</p></li></ul><ul><li><p class=\"p1\">Expert-level knowledge of system administration for Windows/macOS</p></li><li><p class=\"p1\"> Familiarity with MDM solutions (ManageEngine, Jamf, Intune)</p></li><li><p class=\"p1\">Ability to train and assist users in utilizing IT tools effectively</p></li><li><p class=\"p1\">Fluent/Advanced English with proficient written skills for documentation</p></li></ul><p style=\"min-height: 1.7em;\"></p><p class=\"p1\"><strong>Nice to have:</strong></p><ul><li><p class=\"p1\">Automation and script-writing experience</p></li></ul><p style=\"min-height: 1.7em;\"></p><p><strong>What we offer:</strong></p><ul><li><p>USD compensation that values your expertise‍</p></li><li><p>Work from anywhere: Fully remote to suit your lifestyle‍</p></li><li><p>31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter‍</p></li><li><p>Growth-focused environment: Access to learning resources and clear pathways for growth‍</p></li><li><p>Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more</p></li><li><p>‍A culture of trust: We cut the red tape - results over rules always. Open talk, ownership and getting things done together</p></li></ul><p style=\"min-height: 1.7em;\"></p><p><strong>Steps of the selection process:</strong></p><ul><li><p style=\"text-align:start;\">Screening Interview (45 minutes) – Initial conversation with a recruiter</p></li></ul><ul><li><p style=\"text-align:start;\">Technical Interview (up to 60 minutes) – A deep dive into your functional expertise, problem-solving approach, and practical skills relevant to the role</p></li></ul><ul><li><p style=\"text-align:start;\">Offer – If successful, you’ll receive an offer to join our team</p></li></ul>",
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