Senior Customer Success Manager - DACH

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{
  "id": "2424694",
  "name": "Senior Customer Success Manager - DACH",
  "office": "Neptune Software GmbH - Hamburg",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2025-11-12T07:09:39+00:00",
  "seniority": "experienced",
  "department": "Customer Success",
  "occupation": "field_sales",
  "subcompany": "Neptune Software GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Your mission",
      "value": "We are now expanding in the DACH region and are looking for a Senior Customer Success Manager to join the team in the region. This is a high-impact role where you’ll be at the forefront of helping customers achieve success with Neptune Software, while also supporting the growth of our footprint across the region. <br> <br>As a trusted advisor, you’ll guide customers through onboarding, training and adoption journeys—ensuring they realize measurable business value. You’ll build strong, trust-based relationships while driving upsell and cross-sell opportunities through consultative engagement. You'll work closely with Sales, Product, Solutions, and Services teams to deliver value and represent the voice of the customer internally. <br> <br>This is the perfect role for someone who is passionate about customer outcomes, thrives in dynamic environments, and wants to shape the future of Customer Success in a fast-growing tech company. <br><br><strong>Responsibilities </strong><br><ul><li><span><span>Understand and articulate what success looks like for each customer, mapping outcomes and business value.</span></span></li><li><span><span>Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals.</span></span></li><li><span><span>Promote and deliver our monetized High Touch Customer Success packages </span></span></li><li><span><span>Serve as the primary point of contact for assigned accounts, fostering strong relationships with key decision-makers and stakeholders.</span></span></li><li><span><span>Guide customers through onboarding, enablement, and adoption phases using a consultative approach.</span></span></li><li><span><span>Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services to ensure alignment and drive customer value.</span></span></li><li><span><span>Capture and communicate customer insights internally to help influence roadmap and service improvements.</span></span></li><li><span><span>Provide ongoing documentation, reporting, and performance insights to support transparency and value realization.</span></span></li><li><span><span>Represent the customer voice internally, advocating for their needs and success.</span></span><strong><br></strong></li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<strong>Minimum Qualifications</strong> <br><ul><li><span><span>7+ years of experience in Customer Success or Account Management, ideally in a B2B SaaS or enterprise software environment.</span></span></li><li><span><span>Strong verbal and written communication skills</span><span> and</span><span> ability to convey technical concepts to both technical and non-technical audiences.</span></span></li><li><span><span>Demonstrated ability to build long-term customer relationships and expand accounts through trust and value delivery.</span></span></li><li><span><span>Self-motivated and entrepreneurial mindset with a passion for helping customers succeed.</span></span></li><li><span><span>Analytical and process-oriented with strong problem-solving skills.</span></span></li><li><span><span>Fluency in </span><span>German </span><span>and </span><span>English.</span></span></li></ul><strong>Preferred Qualifications </strong><br><ul><li><span><span>Experience working in the </span><span>DACH</span><span> region with enterprise customers.</span></span></li><li><span><span>Proven ability to drive customer expansion and sell customer success service packages.</span></span></li><li><span><span>Familiarity with SAP systems, architecture, and terminology is a strong plus.</span></span></li><li><span><span>Prior experience working with low-code or application development platforms.</span></span></li><li><span><span>Experience collaborating across departments (Sales, Product, Services) in a customer-facing role.</span></span></li><li><span><span>Knowledge of Neptune Software or similar platforms is an advantage.</span></span></li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<br><ul><li><span><span>Competitive compensation package, including base salary and annual bonus.</span></span></li><li><span><span>Career growth in a fast-scaling international company.</span></span></li><li><span><span>A collaborative company culture rooted in Norwegian values—trust, transparency, and work-life balance.</span></span></li><li><span><span>Be part of a diverse, global team across 34+ countries.</span></span></li><li><span><span>Flexibility, ownership, and real impact from day one.</span></span></li><li><span><span>Yearly company events and a social, open, and multicultural environment.</span></span></li></ul>"
    }
  ],
  "occupationCategory": "sales_and_business_development",
  "recruitingCategory": "Permanent employee - Revenue"
}