Engagement Assistant

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    "description": "<p style=\"text-align:justify\"><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">POSITION SUMMARY:</span></span></strong></span></span></p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-size:12pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\"><span style=\"color:#000000\">The Engagement Assistant is responsible for assisting the Engagement Specialist and the Business Operations Manager in the design, implementation and follow through of our operational gamification strategy, as well as, assisting in other operational administrative functions.</span></span></span></span></span></p>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\"><span style=\"color:#000000\">ESSENTIAL FUNCTIONS:</span></span></span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Works with the Engagement Specialist to help create, execute, and participate where needed on current incentives and engagement initiatives.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Assists with creating and producing reporting and output of information to ensure proper qualifiers are used, and the incentives results are accurate.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Applies principles that inspire Associates to participate in activities and contests (achievements, status, recognition rewards, etc).</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Leverages new technology tools (RMG, Canva) and design frameworks to create compelling, motivating games and contests to help drive targeted performance improvement.&nbsp; </span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Measures program effectiveness and addresses user feedback to revise contests/games/programs as needed.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Disseminates best practices and advice regarding games, contests, programs, rewards.</span></span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Assists when help is needed in other areas of operations, such as reception desk or administrative coverage. </span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Promotes effective working relationships with their team and other CCS departments to help achieve department/company goals and objectives.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Ability to work onsite/in-office in all three locations (Salem, Portsmouth, and Norwood) and in accordance with CCS and department policies and procedures. </span></span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\"><span style=\"color:#000000\">Ability to maintain a consistent and regular attendance in accordance with an established schedule.</span></span></span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></li>\r\n</ul>\r\n",
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    "qualifications": "<p style=\"text-align:justify\"><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\"><span style=\"color:#000000\">QUALIFICATIONS:</span></span></span></strong></span></span></p>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">1-3 of Administrative Support experience preferred, relevant work experience will also be considered. &nbsp;</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Proven experience managing metrics, ensuring customer satisfaction, and reporting statistical performance levels related to Call Center.</span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"color:#000000\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Experience understanding, developing and monitoring Key Performance Indicators (KPIs) to drive performance and employee engagement.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"color:#000000\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Call Center and/or Customer Service experience a plus.&nbsp;</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:10pt\"><span style=\"color:#000000\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Strong Excel experience required. Knowledge of MS Outlook, PowerPoint, Word and Excel is required.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:10pt\"><span style=\"color:#000000\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Must have excellent verbal and written communication skills.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:16pt\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\"><span style=\"color:#000000\">Ability to multi-task.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"color:#000000\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Able to identify complex problems and reviewing related information to develop and evaluate options and implement solutions.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:10pt\"><span style=\"color:#000000\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Able to consistently creates and develops new ways of doing things and improves projects that were previously completed.</span></span></span></span></span></li>\r\n\t<li style=\"text-align:justify\"><span style=\"font-size:10pt\"><span style=\"color:#000000\"><span style=\"font-family:'Times New Roman',serif\"><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\">Must be receptive to feedback, willing to learn and embrace continuous improvement.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\">&nbsp;</p>\r\n\r\n<p style=\"text-align:justify\"><span style=\"font-size:10pt\"><span style=\"font-family:'Times New Roman',serif\"><strong><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\"><span style=\"color:#000000\">EDUCATION REQUIREMENTS</span></span></span></strong><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\"><span style=\"color:#000000\">:</span></span></span></span></span></p>\r\n\r\n<p><span style=\"font-size:11pt\"><span style=\"font-family:'Arial Narrow',sans-serif\"><span style=\"color:#000000\">High school diploma or equivalent (some college preferred)</span></span></span></p>\r\n",
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