IT Support Technician

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    "city": "Houston",
    "region": "TX",
    "country": "United States",
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  "detail": {
    "url": "https://foxconnassemblyllc.applytojob.com/apply/jobs/details/P0WNB08BJD?&",
    "heading": "IT Support Technician",
    "html_title": "JazzHR » Job Listings",
    "canonical_url": "https://foxconnassemblyllc.applytojob.com/apply/P0WNB08BJD/IT-Support-Technician",
    "description_html": "<span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">IT Helpdesk technician </span></span></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Location: Houston, TX 77064</span></span></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#2b333a;\">Job Summary:</span></span></span></span></b></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#2b333a;\">The IT Helpdesk Technician will be the first point of contact for all IT-related issues, <br>providing prompt, courteous, and effective technical support to internal users. You'll be <br>responsible for diagnosing and resolving hardware, software, and network problems, <br>escalating complex issues when necessary. Your role is vital in maintaining user <br>productivity and ensuring our IT services align with Ingrasys' operational needs and global <br>IT standards.</span></span></span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#2b333a;\"><b><span style=\"background:#FFFFFF;\">Key Responsibilities:</span></b></span></span></span></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">First-Line Technical Support:</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Troubleshooting & Resolution</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">: Diagnose and resolve common IT<b> </b>problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">System & Application Support:</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">User Account Management:</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Hardware & Software Deployment:</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Documentation & Knowledge Base</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Escalation & Collaboration:</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">IT Standards Adherence:</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practice</span></span></span></span></span></span></span></span></li></ul><div style=\"margin-bottom:11px;\"><strong><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Qualifications:</span></span></span></span></span></span></span></span></strong></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Associate's degree in information technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Familiarity with Active Directory for user and computer management, including password resets and group policy basics and backups</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Strong interpersonal skills and a highly customer-service-oriented approach.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Self-motivated with a strong desire to learn and adapt to new technologies and processes</span></span></span></span></span></span></span></span></li></ul><div style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>Benefits:</u></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">401(k)    </span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">Dental insurance    </span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">Health insurance    </span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">Life insurance    </span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">Vision insurance    </span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">Paid holidays    </span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">Paid time off    <br>    </span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Foxconn is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.  </span></span><br> </div><br> ",
    "description_text": "IT Helpdesk technician\n Location: Houston, TX 77064\n Job Summary:\n The IT Helpdesk Technician will be the first point of contact for all IT-related issues,\nproviding prompt, courteous, and effective technical support to internal users. You'll be\nresponsible for diagnosing and resolving hardware, software, and network problems,\nescalating complex issues when necessary. Your role is vital in maintaining user\nproductivity and ensuring our IT services align with Ingrasys' operational needs and global\nIT standards.\n Key Responsibilities: First-Line Technical Support: Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.\n Troubleshooting & Resolution : Diagnose and resolve common IT problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.\n System & Application Support: Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.\n User Account Management: Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.\n Hardware & Software Deployment: Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.\n Documentation & Knowledge Base : Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.\n Escalation & Collaboration: Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.\n IT Standards Adherence: Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practice\n Qualifications:\n Associate's degree in information technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).\n 2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.\n Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues\n Familiarity with Active Directory for user and computer management, including password resets and group policy basics and backups\n Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).\n Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.\n Strong interpersonal skills and a highly customer-service-oriented approach.\n Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.\n Self-motivated with a strong desire to learn and adapt to new technologies and processes\n Benefits: 401(k)\n Dental insurance\n Health insurance\n Life insurance\n Vision insurance\n Paid holidays\n Paid time off\n Foxconn is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.",
    "jsonld_jobposting": {
      "url": "https://foxconnassemblyllc.applytojob.com/apply/P0WNB08BJD/IT-Support-Technician",
      "@type": "JobPosting",
      "title": "IT Support Technician",
      "@context": "http://schema.org/",
      "datePosted": "2026-05-21",
      "description": "<span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">IT Helpdesk technician </span></span></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\">Location: Houston, TX 77064</span></span></span></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"background:#FFFFFF;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#2b333a;\">Job Summary:</span></span></span></span></b></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#2b333a;\">The IT Helpdesk Technician will be the first point of contact for all IT-related issues, <br>providing prompt, courteous, and effective technical support to internal users. You'll be <br>responsible for diagnosing and resolving hardware, software, and network problems, <br>escalating complex issues when necessary. Your role is vital in maintaining user <br>productivity and ensuring our IT services align with Ingrasys' operational needs and global <br>IT standards.</span></span></span></span></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:normal;\"><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#2b333a;\"><b><span style=\"background:#FFFFFF;\">Key Responsibilities:</span></b></span></span></span></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">First-Line Technical Support:</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> Provide timely and effective first-line technical support to end-users via phone, email, and in-person for hardware, software, and network issues.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Troubleshooting & Resolution</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">: Diagnose and resolve common IT<b> </b>problems, including desktop/laptop issues, printer malfunctions, software application errors, and basic network connectivity problems.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">System & Application Support:</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> Assist users with common operating system issues (Windows, macOS), Microsoft Office Suite, and other business-critical applications utilized in both office and advanced manufacturing settings.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">User Account Management:</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> Create, modify, and troubleshoot user accounts and permissions within Active Directory and other relevant systems.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Hardware & Software Deployment:</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> Assist with the setup, configuration, and deployment of new computers, peripherals, and software, ensuring adherence to company standards.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Documentation & Knowledge Base</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">: Accurately log all support requests, actions taken, and resolutions in the ticketing system. Contribute to and maintain IT knowledge base articles and troubleshooting guides for common issues.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Escalation & Collaboration:</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> Identify and escalate more complex or critical issues to senior IT staff or specialized teams (e.g., System Administrators, Network Engineers) when necessary, ensuring proper handover and diligent follow-up until resolution.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">IT Standards Adherence:</span></span></b><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\"> Ensure all support activities and solutions comply with established global IT policies, procedures, and security best practice</span></span></span></span></span></span></span></span></li></ul><div style=\"margin-bottom:11px;\"><strong><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Qualifications:</span></span></span></span></span></span></span></span></strong></div><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Associate's degree in information technology, Computer Science, or a related field, or equivalent practical experience and certifications (e.g., CompTIA A+, Network+).</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role in a professional environment, preferably within manufacturing, industrial, or a high-tech sector.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Strong troubleshooting skills for common hardware (laptops, desktops, printers, mobile devices) and software issues</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Familiarity with Active Directory for user and computer management, including password resets and group policy basics and backups</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Basic understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi connectivity, VPN).</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and patiently to non-technical users.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Strong interpersonal skills and a highly customer-service-oriented approach.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Ability to prioritize tasks, manage multiple requests efficiently, and work effectively under pressure.</span></span></span></span></span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"background:#FFFFFF;\"><span style=\"color:#2b333a;\"><span style=\"line-height:normal;\"><span><span style=\"font-family:Aptos, sans-serif;\"><span style=\"font-size:11pt;\"><span style=\"font-family:Arial, sans-serif;\">Self-motivated with a strong desire to learn and adapt to new technologies and processes</span></span></span></span></span></span></span></span></li></ul><div style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\"><b><u>Benefits:</u></b></span></span><ul><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">401(k)    </span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">Dental insurance    </span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">Health insurance    </span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">Life insurance    </span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">Vision insurance    </span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">Paid holidays    </span></span></span></li><li><span style=\"font-size:12pt;\"><span><span style=\"font-family:Aptos, sans-serif;\">Paid time off    <br>    </span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"font-family:Aptos, sans-serif;\">Foxconn is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.  </span></span><br> </div><br> ",
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      "validThrough": "2026-08-19",
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      "employmentType": "FULL_TIME",
      "hiringOrganization": {
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        "name": "Foxconn Industrial Internet - FII",
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      "experienceRequirements": "Entry Level"
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    "id": "P0WNB08BJD",
    "title": "IT Support Technician",
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