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Senior Helpdesk Support Specialist

Cdd81bde C04d 4821 8470 4bfe169d4493 9200413226443 2 · Westborough, MA, US, Westborough, MA · Active · $75,000–$100,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
CompanyCdd81bde C04d 4821 8470 4bfe169d4493 9200413226443 2
TitleSenior Helpdesk Support Specialist
Normalized title-
Department / team-
LocationWestborough, MA, United States
Work model-
Employment typeFull Time
Salary$75,000–$100,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-11 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Westborough.Open
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Linked records

CompanyCdd81bde C04d 4821 8470 4bfe169d4493 9200413226443 2
Source031504c0-09fd-4955-a43c-cc806544053a
ATS providerADP Workforce Now Recruiting

Description

Company Overview LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS® energy operating system is an innovative engine to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets. LGES Vertech is a highly matrixed, team-oriented organization that fosters cross functional collaboration and innovation. The company seeks high caliber candidates with proven experience and with characteristics that embody our corporate commitment to the virtues of humble, hungry and smart in all we do. e. For more information about LGESVT, please visit www.lgensol-vt.com . Position Overview We are seeking a motivated and detail-oriented Senior Support Specialist to join our IT team. The Senior support specialist position is responsible for managing and supporting desktop systems and infrastructure and provides advanced technical support for end-users, focusing on troubleshooting complex issues related to Microsoft 365, Azure services, identity management through Microsoft Entra, and networking. This role requires strong problem-solving skills, excellent communication, and the ability to work independently while collaborating with other IT team members. Primary Responsibilities Provide Level 2 support for escalated helpdesk tickets, ensuring timely resolution. Troubleshoot and resolve issues related to: Microsoft Entra ID including user provisioning, MFA, conditional access, and SSO. Microsoft 365 applications and services. Network connectivity issues (LAN/WAN, VPN, DNS, DHCP). Support SharePoint Online sites, document libraries, and permissions Document solutions, create knowledge base articles, and provide guidance to Level 1 technicians. Collaborate with infrastructure and security teams on escalations and projects. Ensure compliance with organizational security policies and best practices. Perform advanced hardware and software troubleshooting on desktops, laptops, mobile devices, and peripherals. Create, update, and maintain detailed documentation of tickets, solutions, and procedures. Support new user onboarding and offboarding processes, including account creation, permissions, and asset provisioning. Enforce endpoint security baselines and compliance policies Escalate complex or unresolved issues to Tier 3 support teams with proper documentation. Follow IT policies, procedures, and change management standards. Assist with tracking and maintaining inventory of IT assets. Key Knowledge, Skills and Abilities Required: · Familiarity with helpdesk ticketing systems · Understanding of Microsoft Intune, including device provisioning and policy management. · Strong tier 2 troubleshooting skills with solid knowledge of Windows, macOS, iOS, Android, and common business applications (e.g., Office 365, Salesforce, Jira). · Awareness of IT security best practices. · Customer service mindset. · Time management and prioritization of tasks in a fast-paced environment. · Ability to follow and develop detailed procedures with accuracy Qualifications 5+ years of experience in a helpdesk or technical support role in Microsoft Cloud Environment. Experience with SharePoint Online and Microsoft 365 Experience supporting Microsoft Entra ID and Intune Knowledge of endpoint management and security best practices. Travel No Travel required.

Full job record

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Org ID1ae49c97-fb05-4643-8b23-fbaf128210ca
Source ID031504c0-09fd-4955-a43c-cc806544053a
Board ID031504c0-09fd-4955-a43c-cc806544053a
Provideradp_workforcenow
Provider Job Key633112
TitleSenior Helpdesk Support Specialist
Normalized Title—
Statusactive
Activeyes
Location TextWestborough, MA, US, Westborough, MA
Department—
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Employment Typefull_time
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CountryUnited States
RegionMA
CityWestborough
Salary Raw75000.00 To 100000.00 (USD) Annually
Salary Min75,000
Salary Max100,000
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Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=cdd81bde-c04d-4821-8470-4bfe169d4493&ccId=9200413226443_2&lang=en_US&type=JS&jobId=633112&jwId=9201800033921_1
First Seen At2026-05-31 18:07:01Z
Last Seen At2026-06-06 12:05:14Z
Last Checked At2026-06-06 12:05:14Z
Last Changed At2026-06-06 12:05:14Z
Inactive At—
Source Posted At2026-05-11 15:12:00Z
Source Updated At—
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    "requisitionDescription": "<div><p style='margin:0in;text-align:center;font-size:16px;font-family:\"Arial\",sans-serif;font-weight:bold;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><u>Company Overview</u></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><em>&nbsp;</em></span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers&#39; needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS&reg; energy operating system is an innovative engine to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;background:white;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: black;\">LGES Vertech is a highly matrixed, team-oriented organization that fosters cross functional collaboration and innovation. The company seeks high caliber candidates with proven experience and with characteristics that embody our corporate commitment to the virtues of humble, hungry and smart in all we do. <strong>e.</strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;background:white;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;background:white;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: black;\">For more information about LGESVT, please visit&nbsp;</span><span style=\"color: black; font-family: tahoma, sans-serif; font-size: 16px;\"><a href=\"http://www.lgensol-vt.com\" target=\"_blank\" style=\"font-size: 16px;\">www.lgensol-vt.com</a></span><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: black;\">.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><u>Position Overview</u></strong></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;line-height:15.0pt;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">We are seeking a motivated and detail-oriented Senior Support Specialist to join our IT team. The Senior support specialist position</span><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\">&nbsp;is responsible for managing and supporting desktop systems and infrastructure and provides advanced technical support for end-users, focusing on troubleshooting complex issues related to Microsoft 365, Azure services, identity management through Microsoft Entra, and networking. This role requires strong problem-solving skills, excellent communication, and the ability to work independently while collaborating with other IT team members.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;line-height:15.0pt;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;line-height:115%;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><u><span style=\"line-height: 115%;\">Primary Responsibilities</span></u></strong></span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 15pt;\">Provide Level 2 support for escalated helpdesk tickets, ensuring timely resolution.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 15pt;\">Troubleshoot and resolve issues related to:&nbsp;<ul type=\"circle\" style=\"margin-bottom: 0in; font-family: initial; font-size: initial;\"><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 15pt;\">Microsoft Entra ID including user provisioning, MFA, conditional access, and SSO.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 15pt;\">Microsoft 365 applications and services.</li><li style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 15pt;\">Network connectivity issues (LAN/WAN, VPN, DNS, DHCP).</li></ul></li></ul><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: circle;margin-left: 0.5in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 115%;\">Support SharePoint Online sites, document libraries, and permissions</span></li></ul></div><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 15pt;\">Document solutions, create knowledge base articles, and provide guidance to Level 1 technicians.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 15pt;\">Collaborate with infrastructure and security teams on escalations and projects.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 15pt;\">Ensure compliance with organizational security policies and best practices.</li></ul><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 115%;\">&nbsp;Perform advanced hardware and software troubleshooting on desktops, laptops, mobile devices, and peripherals.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 115%;\">Create, update, and maintain detailed documentation of tickets, solutions, and procedures.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 115%;\">Support new user onboarding and offboarding processes, including account creation, permissions, and asset provisioning.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 115%;\">Enforce endpoint security baselines and compliance policies</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 115%;\">Escalate complex or unresolved issues to Tier 3 support teams with proper documentation.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 115%;\">Follow IT policies, procedures, and change management standards.</span></li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\"><span style=\"line-height: 115%;\">Assist with tracking and maintaining inventory of IT assets.</span></li></ul><p><span style=\"line-height: 115%; font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p></div><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong>Key Knowledge, Skills and Abilities</strong></span></p><table border=\"1\" cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;border-width: medium;border-style: none;border-color: currentcolor;border-image: initial;width: 681px;\"><tbody><tr><td style=\"width: 100%; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 5.25pt; height: 30pt;\"><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\">Required:</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\">&middot;&nbsp;Familiarity with helpdesk ticketing systems</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\">&middot;&nbsp;Understanding of Microsoft Intune, including device provisioning and policy management.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\">&middot;&nbsp;Strong tier 2 troubleshooting skills with solid knowledge of Windows, macOS, iOS, Android, and common business applications (e.g., Office 365, Salesforce, Jira).&nbsp;</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\">&middot;&nbsp;Awareness of IT security best practices.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\">&middot;&nbsp;Customer service mindset.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\">&middot;&nbsp;Time management and prioritization of tasks in a fast-paced environment.</span></p><p style='margin:0in;font-size:15px;font-family:\"Times New Roman\",serif;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif;\">&middot;&nbsp;Ability to follow and develop detailed procedures with accuracy</span></p></td></tr><tr><td style=\"width: 100%; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 5.25pt; height: 17.25pt;\"><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-bottom:12.0pt;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p></td></tr><tr><td style=\"width: 100%; border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; padding: 0in 5.25pt; height: 23.25pt;\"><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></td></tr></tbody></table><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><u>Qualifications</u></strong></span></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 15pt;\">5+ years of experience in a helpdesk or technical support role in Microsoft Cloud Environment.</li><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 15pt;\">Experience with SharePoint Online and Microsoft 365</li></ul><div style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif;\">Experience supporting Microsoft Entra ID and Intune</li></ul></div><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style=\"margin: 0in; font-size: 16px; font-family: tahoma, sans-serif; line-height: 15pt;\">Knowledge of endpoint management and security best practices.</li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><strong><u>Travel</u></strong></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-size: 16px; font-family: tahoma, sans-serif; color: black;\">&nbsp;No Travel required.</span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;text-align:justify;'><span style=\"font-family: tahoma, sans-serif; font-size: 16px;\"><br></span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p></div>\n",
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