Full-Stack Customer Success Engineer (f/m/x)

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{
  "id": "2516869",
  "name": "Full-Stack Customer Success Engineer (f/m/x)",
  "office": "Berlin/Potsdam",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-02-03T10:19:39+00:00",
  "seniority": "experienced",
  "department": "Engineering",
  "occupation": "software_and_web_development",
  "subcompany": null,
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Hi there!",
      "value": "Are you eager to work at the intersection of AI, research, and real-world impact? At Data4Life, we empower researchers and public-health partners by building secure, compliant, and high-impact digital solutions. As we expand our AI-enabled research platforms, including our AIR·MS chatbot, integrated LLM solutions, and developer tooling, we are looking for a Customer Success Engineer who combines strong technical skills with a deep understanding of user needs.<br><br>In this role, you will act as a technical enabler for researchers and clinicians,helping them successfully adopt and use AI-powered tools in a regulated health environment."
    },
    {
      "name": "Your future role",
      "value": "<ul><li>Build further features around the AIR·MS platform, including our open WebUI-based chatbot, using Python, TypeScript/JavaScript and modern frontend frameworks (React or Vue or Angular)</li><li>Collaborate with researchers, clinicians, and internal teams to translate user needs into practical technical solutions and enable effective platform use</li><li>Maintain the software stack up-to-date and ensure reliable, stable deployments across environments</li><li>Help integrate in-house fine-tuned, medical-data-aware LLMs and agentic APIs to streamline research and translation workflows</li></ul>"
    },
    {
      "name": "What you need to succeed",
      "value": "<ul><li>Bachelor’s or Master degree in Computer Science, Software Engineering, or equivalent professional experience</li><li>2+ years of full-stack development experience, including Python/FastAPI (backend) and TypeScript/JavaScript (frontend)</li><li>Hands-on experience with modern frontend frameworks (one of: React, Vue, Angular)</li><li>Ideally working experiences integrating or deploying LLM or AI</li><li>Strong collaboration skills to work across engineering, product, and research teams</li><li>Strong communication skills in English (C1)</li></ul>"
    },
    {
      "name": "Why you will love working with us",
      "value": "<ul><li>High level of personal responsibility and creative freedom</li><li>Work on socially impactful projects in the healthcare sector</li><li>Collaboration with leading partners from research, technology, and healthcare</li><li>A diverse, interdisciplinary, and international team working across three locations (Potsdam, Berlin, and Singapore)</li><li>Flexible working models with the option to work from home</li><li>Permanent employment contract with 30 days of vacation</li><li>Attractive employee benefits, e.g. private supplementary health insurance, public transport ticket</li></ul>"
    },
    {
      "name": "Good to know",
      "value": "<ul><li>We especially welcome applicants from the LGBTQI+ community, people with a migration background, people of color, and individuals with neurodiversity, disabilities, or chronic illnesses to the team.</li><li>If you need support or special assistance during the application or interview process due to a disability, please feel free to let us know and we are happy to accommodate you as much as possible.</li><li>Please enclose your complete documents (CV, Github Account, Work sample) with your application.</li><li>For this position it is important that you are able to regularly be present in our Potsdam and/or Berlin office</li></ul>"
    }
  ],
  "occupationCategory": "it_software",
  "recruitingCategory": "Engineering"
}