Client Business Manager

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  "last_changed_at": "2026-05-30T05:58:38.335Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "San Juan, PR, 00922-1885, Puerto Rico",
    "city": "San Juan",
    "region": "PR",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T10:22:55.609Z",
  "launch_scope": {
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    "included": true,
    "location": {
      "raw": "San Juan, PR, 00922-1885, Puerto Rico",
      "city": "San Juan",
      "region": "PR",
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    "id": "145",
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    "location": {
      "city": "San Juan",
      "state": "PR"
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    "departmentId": "18509",
    "locationType": "2",
    "jobOpeningName": "Client Business Manager",
    "departmentLabel": "Client Services",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "San Juan",
      "state": "PR",
      "postalCode": "00922-1885",
      "addressCountry": "Puerto Rico"
    },
    "datePosted": "2026-05-11",
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    "description": "<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">About DLC Group </span></span></p>\n<p><span style=\"font-size: 15px\">DLC Group is a leading independent marketing firm, established in 1985, specializing in creative brand experiences. We develop effective and creative business solutions for our clients.  We build on the core pillars of Brand Equity, Culture Intelligence and Audience Segmentation, to design meaningful<span> </span><span style=\"font-weight: bold\">omni channel creative experiences, led by data, enabled by technology. <span> </span></span>We do this by leveraging marketing programs that deliver creative excellence and business growth.</span></p>\n<p><span style=\"font-size: 15px\"> </span></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-size: 15px\">Who we are:</span></span></p>\n<p><span style=\"font-size: 15px\">We are a team of multicultural creators, innovators, technologists and curious professionals that are changing the way business is done. With HQ’s in San Juan, PR and offices in Miami and Colombia, we are focused on combining our understanding of the power of creativity, media insights, data analysis and public relations influence to deliver tailored solutions that produce measurable business results for our clients.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Summary/Objective:</span></span></p>\n<p><span style=\"font-family: Arial; font-size: 16px\">Responsible for the servicing and profitability of one or more agency accounts and to plan the clients’ short and long-term marketing strategies, as well as taking responsibility for “bottom-line” accountability.  In addition, will maintain contact with all levels of management within the assigned clients, particularly Middle Management.  Provides solutions or services to his/her employer and employer affiliates and subsidiaries (“Company”)</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Essential Duties and Responsibilities:</span></span></p>\n<p><br></p>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Responsible for the creative team to develop business ideas solutions for our clients.</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Responsible for developing creative award-winning ideas at local and international festivals.</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Responsible for handling the majority of issues related to the selected client(s) and to inform immediate agency executives of any serious issues needing escalation, and be able to recognize additional opportunities within the account to expand the business.</span><br><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Client Relationship Management- </span></span><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\"> </span><br></p>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Assumes primary lead for the client upon acceptance of proposal</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Maintains and manages existing business opportunities with existing clients</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Assists with the development of client agendas and slide presentations</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Reviews and forwards status/contact reports to clients after each client contact</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Project Management</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Provides direction to the support team on all aspects of project management to ensure client expectations are met or exceeded</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Manages projects by utilizing approved internal project briefs, proposal templates, and budget tools</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Collaborates with the internal team on the overall project plan, objectives, milestones, and deliverables Leadership</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Functions as the internal team leader by ensuring that all members of the team work together smoothly and effectively</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Manages, mentors, personnel at the Jr. Client Business Manager and Client Business Manager levels</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Conducts performance reviews, prepares development plans, and sets goal for direct reports</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px\">Staff and Project Leadership-</span></span><span style=\"font-family: Arial; font-size: 16px\"> </span></p>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Successfully focus the efforts of agency personnel so that projects are completed as proposed – on time, within budget and with a minimum of disruption to daily activity of client or agency. </span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Proactively develop additional ideas,  not included in Client’s plan that will generate additional revenues for the agency</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px\">Analytic and Planning Abilities-</span></span><span style=\"font-family: Arial; font-size: 16px\"> </span></p>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Employ a range of thinking and decision-making skills – “what if”, “critical” and “judicious” approaches to client issues and initiatives.</span></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px\">Organizational Skills-</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Is essentially the lead project manager on client projects and must demonstrate an ability to organize workload and workflow.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px\">Adherence to Agency Processes-</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Must consistently utilize agency tools and processes to manage projects to an on-time and on-budget completion and to support the information needs of agency management.</span><br></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Responsible for maintaining the professional and technical knowledge required to perform the duties</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Responsible to comply with all Company’s policies as describe in the Employee Manual</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Responsible for hiring, orient and train, assign work, keeping written records of performance problems, address performance problems through corrective action and/or dismissal, evaluate performance by completing a written annual appraisal, approving time records and requests for time off.</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Additional responsibilities include: </span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">developing assigned staff, mentoring, motivating your assigned staff, individually and as a group; understanding and supporting diversity; and establishing an effective work team. </span></li>\n</ul>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Other Duties: </span></span></p>\n<p><span style=\"font-family: Arial; font-size: 16px\">Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. </span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Special Projects </span></span></p>\n<p><span style=\"font-family: Arial; font-size: 16px\">Develops and implements projects and programs to standardize efforts; improve processes; and reduce, avoid, or contain costs.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Supervisory Responsibility:</span></span></p>\n<p><span style=\"font-family: Arial; font-size: 16px\">This position  does not have direct supervisory responsibility but may supervises the Jr. Client Business Manager and Client Business Manager positions by serving as a coach and mentor for other positions in the department.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Job Competencias:  </span></span></p>\n<ol>\n<li><span style=\"font-family: Arial; font-size: 16px\">Organizational Skills and Problem Solving</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Results Oriented</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Communication Proficiency</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Time Management Skill</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Effectiveness/Credibility</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Business Alignment</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Decision Making and Judgement</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Analysis/Reasoning and Attention to details</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Influencing Others</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Researching information</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Accountability &amp; Dependability</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Adaptability &amp; Flexibility</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Self-Management and Tact</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Stress Tolerance</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Planning, Organizing and Staff Management</span></li>\n</ol>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Core Competencies: </span></span></p>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Creativity – ideas that transforms</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Knowledge – Better informed leads to better results</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Encouraging Leadership and Responsibility</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Teamwork – Stronger as a collective team</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Service - Commitment to our clients</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Best People</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Committed to Greatness</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Preferred Education and Related Experience: </span></span></p>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">Bachelor’s Degree in Marketing, Advertising, Communication, or related subject</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial; font-size: 16px\">3-5 year’s experience as a  Account Executive or 4 to 6 years of project coordination or related experience, or a minimum of two to four years of product development and/or brand/project management experience.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Knowledge and Critical Skills Required: </span></span></p>\n<ol>\n<li><span style=\"font-family: Arial; font-size: 16px\">Excellent written and verbal communication in English and Spanish</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Presentation/ Selling Skills</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Excellent computer skills</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Multitasking and proven critical thinking skills</span></li>\n<li><span style=\"font-family: Arial; font-size: 16px\">Strong passion for and knowledge of technology and digital marketing</span></li>\n</ol>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Physical Demands:</span></span></p>\n<p><span style=\"font-family: Arial; font-size: 16px\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee might occasionally lift around 50 pounds. Specific vision abilities required by this job include close vision and color vision.</span></p>\n<p><br></p>\n<p><span style=\"font-weight: bold\"><span style=\"font-family: Arial; font-size: 16px; text-decoration: underline\">Work Environment:</span></span></p>\n<p><span style=\"font-family: Arial; font-size: 16px\">The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually normal.</span></p>",
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    "departmentLabel": "Client Services",
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    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://delacruztrial.bamboohr.com/careers/145",
    "employmentStatusLabel": "Full-Time"
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