Float Experience Specialist; Floats to all clinics; 1.0FTE

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      "Value": "<p paraeid=\"{c911ede4-240f-4353-9330-d41ca99a1beb}{6}\" paraid=\"1986324834\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\"><strong>Schedule:</strong> Weekdays, day shift.<br><br>If&nbsp;you’re&nbsp;energized by helping&nbsp;people&nbsp;feel supported from the moment they walk through the&nbsp;door,&nbsp;this role might be a great fit for you!&nbsp;&nbsp;</span></span></p><p lang=\"EN-US\" paraeid=\"{f41d049b-5e46-4bfc-8a5c-84092b71fe9b}{65}\" paraid=\"1510401907\" xml:lang=\"EN-US\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">As an&nbsp;<strong>Experience Specialist</strong>,&nbsp;you’ll&nbsp;play a key role in creating a smooth, welcoming, and supportive environment for patients and visitors. This position provides front‑line&nbsp;assistance&nbsp;by greeting guests, guiding them to the&nbsp;appropriate departments, and helping with required paperwork to ensure an efficient visit.&nbsp;<br><br><strong>Key Responsibilities &amp; Skills:&nbsp;</strong></span></span></p><ul role=\"list\"><li 134224900=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-f=\"\" data-leveltext=\"\" data-list-defn-props=\"{\"><p paraeid=\"{c911ede4-240f-4353-9330-d41ca99a1beb}{10}\" paraid=\"1860422558\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures.&nbsp;</span></span></p></li></ul><ul role=\"list\"><li 134224900=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-f=\"\" data-leveltext=\"\" data-list-defn-props=\"{\"><p paraeid=\"{c911ede4-240f-4353-9330-d41ca99a1beb}{14}\" paraid=\"872899024\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Keep patients and families informed about wait times, provider availability, and any delays.&nbsp;</span></span></p></li></ul><ul role=\"list\"><li 134224900=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-f=\"\" data-leveltext=\"\" data-list-defn-props=\"{\"><p paraeid=\"{c911ede4-240f-4353-9330-d41ca99a1beb}{16}\" paraid=\"440415313\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Address general inquiries and concerns with empathy, escalating complex issues as needed.&nbsp;</span></span></p></li></ul><ul role=\"list\"><li 134224900=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-f=\"\" data-leveltext=\"\" data-list-defn-props=\"{\"><p paraeid=\"{c911ede4-240f-4353-9330-d41ca99a1beb}{18}\" paraid=\"565371427\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Offer guidance on charges, payment processes, and insurance procedures.&nbsp;</span></span></p></li></ul><ul role=\"list\"><li 134224900=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-f=\"\" data-leveltext=\"\" data-list-defn-props=\"{\"><p lang=\"EN-US\" paraeid=\"{547c4fe1-fdcf-43c9-b363-20881d33215b}{110}\" paraid=\"699147925\" xml:lang=\"EN-US\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Maintain&nbsp;accurate&nbsp;and up&nbsp;to&nbsp;date patient records in the&nbsp;electronic medical records (EMR)&nbsp;system.&nbsp;</span></span></p></li></ul><ul role=\"list\"><li 134224900=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-f=\"\" data-leveltext=\"\" data-list-defn-props=\"{\"><p lang=\"EN-US\" paraeid=\"{547c4fe1-fdcf-43c9-b363-20881d33215b}{186}\" paraid=\"1694316337\" xml:lang=\"EN-US\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Answer and route incoming calls, providing basic information as&nbsp;appropriate.&nbsp;</span></span></p></li></ul><ul role=\"list\"><li 134224900=\"\" aria-setsize=\"-1\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-f=\"\" data-leveltext=\"\" data-list-defn-props=\"{\"><p lang=\"EN-US\" paraeid=\"{547c4fe1-fdcf-43c9-b363-20881d33215b}{221}\" paraid=\"345441689\" xml:lang=\"EN-US\"><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Ensure all interactions and data handling follow confidentiality and UPH standards.&nbsp;</span></span></p></li></ul><br><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\"><strong>Why UnityPoint Health? &nbsp;</strong><br>At UnityPoint Health, you matter.&nbsp;We’re&nbsp;proud to be recognized as a Top Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.<br><br>Our competitive Total Rewards program offers benefits options focused on your needs and priorities, no matter&nbsp;what life&nbsp;stage&nbsp;you’re&nbsp;in. Here are just a few:&nbsp;   &nbsp;&nbsp;</span></span><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Expect paid time off, parental leave, 401K&nbsp;matching&nbsp;and&nbsp;an employee&nbsp;recognition program.&nbsp;&nbsp;&nbsp;</span></span></li></ul><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Dental, health&nbsp;and vision&nbsp;insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.&nbsp;&nbsp;</span></span></li></ul><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Tuition reimbursement to help further your career and adoption&nbsp;assistance&nbsp;to help you grow your family.&nbsp;&nbsp;&nbsp;</span></span></li></ul><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.&nbsp; &nbsp;<br><br>And&nbsp;we&nbsp;believe&nbsp;equipping you with support and development opportunities is a vital part of delivering&nbsp;an&nbsp;exceptional&nbsp;employment experience.<br><br>UnityPoint Health - Meriter and UW Health work closely together to deliver exceptional healthcare services to our community.<br><br>Join our team of experts and make a difference with UnityPoint Health.<br><br><b>Required Qualifications:</b></span></span><ul><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">High School Diploma or equivalent required.</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Previous customer service experience in a hospital or healthcare setting is preferred.</span></span></li><li><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">Prior receptionist, administrative, or clerical experience is preferred.&nbsp;</span></span></li></ul><span style=\"font-family:Verdana,Geneva,sans-serif;\"><span style=\"font-size:12px;\">EEO/M/F/D/V<br>#Madison456</span></span>",
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