Back Office Supervisor

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    "requisitionDescription": "<div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.10.21/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp;<link href=\"https://static.workforcenow.adp.com/mas/mdf-components/23.10.21/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><p id=\"isPasted\"><strong>Job Description:</strong>&nbsp; &nbsp;&nbsp;<strong>Back Office Supervisor&nbsp;</strong></p><p><strong>Reports To</strong><strong>:</strong> &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Medical Clinic Manager</p><p><strong>Status:</strong><strong>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</strong>Full-Time, Exempt</p><p>&nbsp;</p><p><strong>Position Summary</strong><strong>:</strong>&nbsp; The Back Office Supervisor oversees the team of Medical Assistants, who are responsible for preparing patients to be examined, setting up exam rooms, performing in-house labs, and conducting frequent recalls for various tests among other duties. &nbsp;In addition, the position has supervisory and administrative responsibilities as an assistant to the Medical Clinic Manager. &nbsp;The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery.</p><p>&nbsp;</p><p><strong>Duties &amp; Responsibilities</strong><strong>:</strong></p><ul><li>Coordinates the appropriate MA coverage for all IHC providers</li><li>Assists the Medical Clinic Manager with the management of Providers&rsquo; schedules</li><li>Ensures all Medical Assistants perform the following duties as outlined in the MA responsibilities</li></ul><ol><li>Setting up the exam rooms and preparing patients to be seen by the medical provider</li><li>Performing routine back office clinical tasks as follows</li></ol><ol start=\"1\"><li>Vital signs, chief complaints</li><li>Simple Lab: HET, AU, UPT, EKG and others as needed</li><li>Keep instruments and examining rooms clean and orderly</li><li>Sterilize instruments</li><li>Knowledgeable about daily procedures as per available protocols</li><li>Assisting providers during scope exams or procedures</li><li>Assists patients with filling out questionnaires</li></ol><p>3.&nbsp; &nbsp; &nbsp;Assisting in obtaining data or reports for keeping monthly statistics</p><p>4&nbsp; &nbsp; &nbsp;&nbsp;Keeping the exam rooms orderly and taking out outdated drugs on a monthly basis</p><p>5. &nbsp; &nbsp;&nbsp;Assisting in the proper technique and recording of injections / immunizations</p><p>6. &nbsp; &nbsp;&nbsp;Serving as the point of contact between patients an medical providers</p><p>7.&nbsp; &nbsp; &nbsp;Others as assigned</p><ul><li>Monthly data entry and tracking of vaccines for A/I into RPMS</li><li>Supervises the daily lab functions, autoclave, and ensures inventory is stocked</li><li>Assists in maintaining medical supplies</li><li>Assists in various audits</li></ul><ul type=\"disc\"><li>Is knowledgeable about immunization schedules, and collects appropriate data for entry into the &nbsp;computer for follow-up of immunizations</li></ul><ul><li>Is knowledgeable about patient education handouts</li><li>Assists the Medical Department Clinic Manager in maintaining quality control of clinic functions.</li><li>Complies with IHC&rsquo;s HIPAA, and Privacy&rsquo;s Policies</li><li>Keeps an inventory all equipment used by Medical Assistants</li><li>Works with Providers and other Medical Management to promote clinic flow</li><li>Assists with and/or relay Medical Assistants&rsquo; issues/concerns</li><li>Serves as back up MA and works closely with the Flow Coordinator&nbsp;</li><li>Participates as a proactive representative of the Patient Centered Health Home</li><li>Performs duties utilizing the Team-Based Approach</li><li>Performs other duties as assigned</li></ul><p><strong>&nbsp;</strong></p><p><strong>Other Supervisor Duties:</strong></p><ul type=\"disc\"><li>Will supervise, coach, and train the staff of Medical Assistants</li><li>Performs annual reviews for direct reports and coordinate the regular clinical assessments for Medical Assistants</li><li>Mediates employee conflicts</li><li>Conducts and document disciplinary actions when needed</li><li>Responsible to review hours worked and approve leaves of absences and PTOs</li><li>Conducts weekly back office huddles and in-services during staff meetings when needed</li><li>Attends the Supervisors meetings and others when requested</li></ul><p>&nbsp;</p><p><strong>Required Qualifications, Knowledge &amp; Abilities:</strong></p><ul type=\"disc\"><li>High school degree or equivalent required with a medical assistant certification, and two years of experience working as a medical assistant in a healthcare setting</li><li>Fluent in English and Spanish and computer skills a plus</li><li>Excellent organizational and customer service skills</li><li>Ability to follow written and oral instructions and learn new procedures quickly</li><li>Ability to stay calm while working quickly and with a high degree of accuracy</li><li>Flexibility, initiative, and reliability</li><li>Knowledge of &amp; ability to work with the American Indian community &amp; other minority populations</li><li>Ability to lift and carry 25 lbs required</li><li>Ability to stand and/or walk for extended periods of time required</li><li>Ability to maintain strict confidentiality</li><li>Ability to function independently and as a team member within diverse environments as well as with a diverse staff composition</li><li>Demonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized &amp; efficient manner. Ability to multitask &amp; thrive in a fast-paced, constantly changing environment</li><li>Ability to carry out all responsibilities in an honest, ethical and professional manner and demonstrate good judgment</li><li>Interest in and commitment to the mission of the Indian Health Center</li></ul><p><strong>&nbsp;</strong></p><p><strong>Physical Requirements:</strong></p><ul><li>Ability to sit, stand and walk for extensive periods of time</li><li>Manual and finger dexterity and eye-hand coordination for nursing care</li><li>Ability to lift up to 35 pounds</li><li>Ability to stoop, squat, or bend frequently</li><li>Corrected vision and hearing within normal range to observe and communicate with patients and professional staff</li></ul><p>&nbsp;</p><p><strong>Working Conditions</strong><strong>:</strong></p><p>Exposure to all patient elements, including communicable disease and blood borne pathogens. &nbsp;Will be working in a fast paced medical environment which can be stressful and constantly changing conditions. Normal working hours are from 8:00 am until 5:00 pm with one hour for lunch. &nbsp;However, working hours may vary depending upon need. &nbsp;Will need to be flexible in performing tasks with limited discretion in making judgment decisions.&nbsp;</p><p>&nbsp;</p><p>Preference is given to qualified American Indians/ Alaskan Native in accordance with the American Indian Preference Act (Title 25, U.S. Code Section 472, 473 and 473a). &nbsp;In other than the above, the Indian Health Center of Santa Clara Valley is an equal opportunity employer including minorities, women, disabled and veterans.</p><p>&nbsp;</p></div></div></div></div>\n",
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