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HomeCompaniesRedwoodstrategygroupDefense Agencies Initiative Help Desk - All levels (Future Opportunity)

Defense Agencies Initiative Help Desk - All levels (Future Opportunity)

Redwoodstrategygroup · San Diego, CA · On Site · Active · $75,000–$145,000 / year · Lever

Job facts

FieldValue
CompanyRedwoodstrategygroup
TitleDefense Agencies Initiative Help Desk - All levels (Future Opportunity)
Normalized title-
Department / teamRedwood Strategy Group
LocationSan Diego, CA, United States
Work modelOn Site
Employment typeFull Time
Salary$75,000–$145,000 / year
Statusactive
ATS providerLever
Posted / first seen2026-05-18 / 2026-05-29
Changed / last seen2026-05-29 / 2026-06-06

Related slices

PageWhat it containsOpen
Company jobsActive postings from Redwoodstrategygroup.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through Lever.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in San Diego.Open
Work model jobsActive On Site postings.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyRedwoodstrategygroup
Source5f8d6b4b-6891-44c8-8aa4-6605420e0f5e
ATS providerLever

Description

Redwood Strategy Group (RSG) is a minority owned, Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded on over 17 years of thought-to-action leadership supporting military departments, Department of Defense, and agencies across the U.S. Federal Government with transformation, strategy, and operations. At RSG, we are committed to our company foundation - our employees. The minute you start working here, you become an integral part of our team, our future, and you will play a key role in the continued growth of our company. Innovative Solutions. Cultivated Talent. Accelerative Success. DIRECT DAI EXPERIENCE REQUIRED.  MUST BE USA CITIZEN Redwood Strategy Group (RSG) is seeking motivated and adaptable professionals to join our ERP Help Desk support team across multiple experience levels, including Associate, Mid-Level, and Senior Analysts. These roles provide functional and technical support to enterprise resource planning (ERP) system users within a fast-paced operational and Department of Defense (DoD) financial management environment. Candidates should possess strong analytical skills, effective communication abilities, and the ability to support a broad range of financial and system-related processes. Ideal candidates will have experience supporting DoD financial management operations, ERP systems, accounting functions, or help desk environments and be comfortable working in a collaborative, cross-functional setting. Key Responsibilities Provide Tier I–III support for ERP Help Desk tickets related to financial and technical system issues Research, analyze, and resolve issues involving contracts, invoices, obligations, payments, and accounting transactions Support reconciliation activities and assist in resolving financial discrepancies and unmatched transactions Coordinate with internal teams and external stakeholders to resolve system and financial issues Assist with posting obligations, correcting accounting transactions, and supporting audit readiness initiatives Develop, update, and maintain Standard Operating Procedures (SOPs), job aids, and process documentation Support and deliver user training for internal personnel and supported organizations Escalate complex issues appropriately and track resolution through completion Maintain excellent customer service while supporting a high-volume help desk environment Participate in process improvement initiatives and contribute to operational efficiencies By submitting my application, I declare that all the above information is correct and accurate. RSG offers a first-class total rewards package that includes competitive salaries, medical, dental and life insurance plans, 401k matching, generous leave programs, tuition reimbursement, professional development; and more! RSG is an equal opportunity employer/veteran/disability/41 CFR 60-1.4. We are committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or RSG policy. Reasonable accommodation, based on disability, religious observances, or other designated areas as defined by law will be considered in accordance with applicable law and RSG policy. Experience Levels Associate Analyst 2–4 years of relevant experience Minimum 2 years of DoD Financial Management experience required Experience supporting ERP systems, accounting processes, financial operations, or customer support environments preferred Strong willingness to learn and grow within an ERP support environment Mid-Level Analyst 5–9 years of relevant experience Minimum 3–5 years of DoD Financial Management experience required Experience resolving financial transaction issues and supporting users in enterprise systems Familiarity with ERP platforms and business process workflows preferred Senior Analyst / Lead Support 10+ years of relevant experience Minimum 5 years of DoD Financial Management experience required Demonstrated expertise in troubleshooting complex financial and system issues Experience leading teams, mentoring junior analysts, and interfacing with senior stakeholders Knowledge of audit readiness, reconciliation processes, and financial compliance strongly preferred Required Qualification Bachelor’s degree preferred; equivalent experience may be considered Experience supporting financial management, ERP systems, help desk operations, or accounting functions Strong analytical, organizational, and problem-solving skills Excellent written and verbal communication skills Ability to work independently and collaboratively in a team environment Proficiency with Microsoft Office Suite, particularly Excel Ability to obtain and maintain a security clearance if required

Full job record

Job ID31c083d43680b3c08e7e5abbc8ac8080e5707a2e
Org IDc5d0637f-931e-4d48-b57d-be62e6de3b6c
Source ID5f8d6b4b-6891-44c8-8aa4-6605420e0f5e
Board ID5f8d6b4b-6891-44c8-8aa4-6605420e0f5e
Providerlever
Provider Job Key0d34c94c-e9dc-49d6-b612-e2fcd36ac388
TitleDefense Agencies Initiative Help Desk - All levels (Future Opportunity)
Normalized Title
Statusactive
Activeyes
Location TextSan Diego, CA
Department
TeamRedwood Strategy Group
Employment TypeFull-Time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionCA
CitySan Diego
Salary RawUSD 75000-145000 per-year-salary
Salary Min75,000
Salary Max145,000
Salary CurrencyUSD
Salary Periodyear
Source URLhttps://jobs.lever.co/redwoodstrategygroup/0d34c94c-e9dc-49d6-b612-e2fcd36ac388
Apply URLhttps://jobs.lever.co/redwoodstrategygroup/0d34c94c-e9dc-49d6-b612-e2fcd36ac388/apply
First Seen At2026-05-29 07:02:22Z
Last Seen At2026-06-06 20:29:47Z
Last Checked At2026-06-06 20:29:47Z
Last Changed At2026-05-29 07:02:22Z
Inactive At
Source Posted At2026-05-18 19:26:32Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=lever/board=redwoodstrategygroup/date=2026-06-06/2026-06-06T20-29-46-964Z-fc14d43a5da908351e31ffca0e991421544aa08c319eb1f98380662b1d297ef7.json
Event Fields
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  "last_changed_at": "2026-05-29T07:02:22.734Z",
  "active_status": "active"
}
Parsed Structured
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    "region": "CA",
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  "inferred_at": "2026-06-06T20:29:47.459Z",
  "launch_scope": {
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    "countries": [
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  "remote_policy": null,
  "salary_period": "year",
  "workplace_type": "on_site",
  "salary_currency": "USD"
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Extensions
{}
Native Structured
{
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      "text": "Experience Levels",
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    },
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    }
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  "country": "US",
  "createdAt": 1779132392843,
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  "categories": {
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    "commitment": "Full-Time",
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    "interval": "per-year-salary"
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}
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