Home › Companies › Redwoodstrategygroup › Defense Agencies Initiative Help Desk - All levels (Future Opportunity)
Defense Agencies Initiative Help Desk - All levels (Future Opportunity)
Redwoodstrategygroup · San Diego, CA · On Site · Active · $75,000–$145,000 / year · Lever
Job facts
| Field | Value |
|---|---|
| Company | Redwoodstrategygroup |
| Title | Defense Agencies Initiative Help Desk - All levels (Future Opportunity) |
| Normalized title | - |
| Department / team | Redwood Strategy Group |
| Location | San Diego, CA, United States |
| Work model | On Site |
| Employment type | Full Time |
| Salary | $75,000–$145,000 / year |
| Status | active |
| ATS provider | Lever |
| Posted / first seen | 2026-05-18 / 2026-05-29 |
| Changed / last seen | 2026-05-29 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from Redwoodstrategygroup. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Lever. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in San Diego. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | Redwoodstrategygroup |
| Source | 5f8d6b4b-6891-44c8-8aa4-6605420e0f5e |
| ATS provider | Lever |
Description
Redwood Strategy Group (RSG) is a minority owned, Economically Disadvantaged Woman-Owned Small Business (EDWOSB) founded on over 17 years of thought-to-action leadership supporting military departments, Department of Defense, and agencies across the U.S. Federal Government with transformation, strategy, and operations. At RSG, we are committed to our company foundation - our employees. The minute you start working here, you become an integral part of our team, our future, and you will play a key role in the continued growth of our company.
Innovative Solutions. Cultivated Talent. Accelerative Success.
DIRECT DAI EXPERIENCE REQUIRED. MUST BE USA CITIZEN
Redwood Strategy Group (RSG) is seeking motivated and adaptable professionals to join our ERP Help Desk support team across multiple experience levels, including Associate, Mid-Level, and Senior Analysts.
These roles provide functional and technical support to enterprise resource planning (ERP) system users within a fast-paced operational and Department of Defense (DoD) financial management environment. Candidates should possess strong analytical skills, effective communication abilities, and the ability to support a broad range of financial and system-related processes.
Ideal candidates will have experience supporting DoD financial management operations, ERP systems, accounting functions, or help desk environments and be comfortable working in a collaborative, cross-functional setting.
Key Responsibilities
Provide Tier I–III support for ERP Help Desk tickets related to financial and technical system issues
Research, analyze, and resolve issues involving contracts, invoices, obligations, payments, and accounting transactions
Support reconciliation activities and assist in resolving financial discrepancies and unmatched transactions
Coordinate with internal teams and external stakeholders to resolve system and financial issues
Assist with posting obligations, correcting accounting transactions, and supporting audit readiness initiatives
Develop, update, and maintain Standard Operating Procedures (SOPs), job aids, and process documentation
Support and deliver user training for internal personnel and supported organizations
Escalate complex issues appropriately and track resolution through completion
Maintain excellent customer service while supporting a high-volume help desk environment
Participate in process improvement initiatives and contribute to operational efficiencies
By submitting my application, I declare that all the above information is correct and accurate.
RSG offers a first-class total rewards package that includes competitive salaries, medical, dental and life insurance plans, 401k matching, generous leave programs, tuition reimbursement, professional development; and more!
RSG is an equal opportunity employer/veteran/disability/41 CFR 60-1.4. We are committed to providing equal opportunity in all employment-related activities without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, genetic information, gender identity or expression, veteran status or any other basis prohibited by law or RSG policy. Reasonable accommodation, based on disability, religious observances, or other designated areas as defined by law will be considered in accordance with applicable law and RSG policy.
Experience Levels
Associate Analyst
2–4 years of relevant experience
Minimum 2 years of DoD Financial Management experience required
Experience supporting ERP systems, accounting processes, financial operations, or customer support environments preferred
Strong willingness to learn and grow within an ERP support environment
Mid-Level Analyst
5–9 years of relevant experience
Minimum 3–5 years of DoD Financial Management experience required
Experience resolving financial transaction issues and supporting users in enterprise systems
Familiarity with ERP platforms and business process workflows preferred
Senior Analyst / Lead Support
10+ years of relevant experience
Minimum 5 years of DoD Financial Management experience required
Demonstrated expertise in troubleshooting complex financial and system issues
Experience leading teams, mentoring junior analysts, and interfacing with senior stakeholders
Knowledge of audit readiness, reconciliation processes, and financial compliance strongly preferred
Required Qualification
Bachelor’s degree preferred; equivalent experience may be considered
Experience supporting financial management, ERP systems, help desk operations, or accounting functions
Strong analytical, organizational, and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently and collaboratively in a team environment
Proficiency with Microsoft Office Suite, particularly Excel
Ability to obtain and maintain a security clearance if required
Full job record
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| Board ID | 5f8d6b4b-6891-44c8-8aa4-6605420e0f5e |
| Provider | lever |
| Provider Job Key | 0d34c94c-e9dc-49d6-b612-e2fcd36ac388 |
| Title | Defense Agencies Initiative Help Desk - All levels (Future Opportunity) |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | San Diego, CA |
| Department | — |
| Team | Redwood Strategy Group |
| Employment Type | Full-Time |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | CA |
| City | San Diego |
| Salary Raw | USD 75000-145000 per-year-salary |
| Salary Min | 75,000 |
| Salary Max | 145,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://jobs.lever.co/redwoodstrategygroup/0d34c94c-e9dc-49d6-b612-e2fcd36ac388 |
| Apply URL | https://jobs.lever.co/redwoodstrategygroup/0d34c94c-e9dc-49d6-b612-e2fcd36ac388/apply |
| First Seen At | 2026-05-29 07:02:22Z |
| Last Seen At | 2026-06-06 20:29:47Z |
| Last Checked At | 2026-06-06 20:29:47Z |
| Last Changed At | 2026-05-29 07:02:22Z |
| Inactive At | — |
| Source Posted At | 2026-05-18 19:26:32Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=lever/board=redwoodstrategygroup/date=2026-06-06/2026-06-06T20-29-46-964Z-fc14d43a5da908351e31ffca0e991421544aa08c319eb1f98380662b1d297ef7.json |
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