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Managed Services Analyst

6dca1722 528d 4d17 A9e5 606d39c110eb 168112846349 1094 · GRAFTON, WI, US, GRAFTON, WI; Alpharetta, GA, US, Alpharetta, GA · Active · $60,000–$60,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company6dca1722 528d 4d17 A9e5 606d39c110eb 168112846349 1094
TitleManaged Services Analyst
Normalized title-
Department / team-
LocationGRAFTON, WI, United States
Work model-
Employment type-
Salary$60,000–$60,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-17 / 2026-06-18
Changed / last seen2026-06-18 / 2026-06-18

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Linked records

Company6dca1722 528d 4d17 A9e5 606d39c110eb 168112846349 1094
Sourced4d950b5-0f40-4c5e-b558-2110c5107172
ATS providerADP Workforce Now Recruiting

Description

NAVANTA empowers community banks and our people to thrive – together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. The Managed Services Analyst is a developing technical contributor responsible for delivering consistent, high-quality Tier I–II support to Navanta community bank clients. The Analyst handles a broad range of issues independently, actively contributes to process and documentation improvements, and delivers outstanding client experiences. This role is a critical step in the Navanta technical career path — analysts who demonstrate ownership, technical depth, and leadership potential are well-positioned to advance to Engineer. ROLE RESPONSIBILITIES Client Support & Service Request Management • Resolve Tier I–II support service requests independently, meeting or exceeding SLA targets • Manage a personal service request queue with strong prioritization and client communication • Proactively follow up on aging service requests and ensure timely resolution • Escalate complex issues to Engineers with full documentation of troubleshooting performed Technical Tasks • Investigate and resolve a wide range of client infrastructure, endpoint, and application issues using tools like M365. • Participate in professional services installs and project task work alongside Engineers • Perform quality assurance checks on completed tasks and service requests • Advise clients on configuration best practices within your area of expertise • Follow and reinforce team SOPs and standard paved roads Documentation & Quality • Create and maintain knowledge base articles for recurring or complex issues • Provide detailed, accurate service request documentation at every step • Identify documentation gaps and escalate or self-assign articles to address them Team Contribution • Participate actively in team standups, knowledge shares, and retrospectives • Bring forward process improvement ideas in team meetings Professional Development • Complete certifications or build equivalent demonstrated experience within your technology domain and the Navanta development track • Pursue relevant technology training to expand technical competency • Maintain active development goals reviewed quarterly with Pod Manager EDUCATION & EXPERIENCE • Bachelor’s degree in Information Systems/Technology or equivalent experience preferred • 1–3 years of experience in a technical support environment • Demonstrated proficiency in relevant operating systems, productivity platforms, and core infrastructure technologies • Relevant entry-level certifications or equivalent demonstrated experience preferred • Financial services experience is a plus KNOWLEDGE, SKILLS & ABILITIES • Strong troubleshooting and problem-solving skills with attention to detail • Clear, professional communication with clients and team members • Ability to manage multiple priorities under deadline pressure • Self-motivated with strong ownership of assigned work • Team-oriented; willing to support colleagues and share knowledge • Committed to continuous learning and skill development SUCCESS FACTORS • Consistently meets or exceeds SLA targets with low rework rates • Demonstrates independence on Tier I–II issues without requiring Engineer escalation • Recognized by peers and Pod Manager as a reliable, go-to resource for foundational issues • Demonstrates consistent progress toward certifications or equivalent hands-on skill development • Receives positive feedback from clients and colleagues Who is Navanta? NAVANTA is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around. Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions. Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment. We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way. The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.

Full job record

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Org ID797de696-d4e3-41c5-9531-d76cdbdc768b
Source IDd4d950b5-0f40-4c5e-b558-2110c5107172
Board IDd4d950b5-0f40-4c5e-b558-2110c5107172
Provideradp_workforcenow
Provider Job Key573767
TitleManaged Services Analyst
Normalized Title—
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Activeyes
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Department—
Team—
Employment Type—
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CountryUnited States
RegionWI
CityGRAFTON
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Salary Min60,000
Salary Max60,000
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First Seen At2026-06-18 12:08:41Z
Last Seen At2026-06-18 12:08:41Z
Last Checked At2026-06-18 12:08:41Z
Last Changed At2026-06-18 12:08:41Z
Inactive At—
Source Posted At2026-06-17 16:26:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><div><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">NAVANTA empowers community banks and our people to thrive &ndash; together. We are a growing company of passionate, talented and driven individuals who care deeply for one another and our customers. The Managed Services Analyst is a developing technical contributor responsible for delivering consistent, high-quality Tier I&ndash;II support to Navanta community bank clients. The Analyst handles a broad range of issues independently, actively contributes to process and documentation improvements, and delivers outstanding client experiences. This role is a critical step in the Navanta technical career path &mdash; analysts who demonstrate ownership, technical depth, and leadership potential are well-positioned to advance to Engineer.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>ROLE RESPONSIBILITIES</strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><u><strong>Client Support &amp; Service Request Management</strong></u></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Resolve Tier I&ndash;II support service requests independently, meeting or exceeding SLA targets</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Manage a personal service request queue with strong prioritization and client communication</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Proactively follow up on aging service requests and ensure timely resolution</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Escalate complex issues to Engineers with full documentation of troubleshooting performed</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><u>Technical Tasks</u></strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Investigate and resolve a wide range of client infrastructure, endpoint, and application issues using tools like M365.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Participate in professional services installs and project task work alongside Engineers</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Perform quality assurance checks on completed tasks and service requests</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Advise clients on configuration best practices within your area of expertise</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Follow and reinforce team SOPs and standard paved roads</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><u>Documentation &amp; Quality</u></strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Create and maintain knowledge base articles for recurring or complex issues</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Provide detailed, accurate service request documentation at every step</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Identify documentation gaps and escalate or self-assign articles to address them</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><u>Team Contribution</u></strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Participate actively in team standups, knowledge shares, and retrospectives</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Bring forward process improvement ideas in team meetings</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><u><strong>Professional Development</strong></u></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Complete certifications or build equivalent demonstrated experience within your technology domain and the Navanta development track</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Pursue relevant technology training to expand technical competency</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Maintain active development goals reviewed quarterly with Pod Manager</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><u>EDUCATION &amp; EXPERIENCE</u></strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Bachelor&rsquo;s degree in Information Systems/Technology or equivalent experience preferred</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">1&ndash;3 years of experience in a technical support environment</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Demonstrated proficiency in relevant operating systems, productivity platforms, and core infrastructure technologies</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Relevant entry-level certifications or equivalent demonstrated experience preferred</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Financial services experience is a plus</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><u><strong>KNOWLEDGE, SKILLS &amp; ABILITIES</strong></u></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Strong troubleshooting and problem-solving skills with attention to detail</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Clear, professional communication with clients and team members</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Ability to manage multiple priorities under deadline pressure</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Self-motivated with strong ownership of assigned work</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Team-oriented; willing to support colleagues and share knowledge</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Committed to continuous learning and skill development</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong><u>SUCCESS FACTORS</u></strong></span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Consistently meets or exceeds SLA targets with low rework rates</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Demonstrates independence on Tier I&ndash;II issues without requiring Engineer escalation</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Recognized by peers and Pod Manager as a reliable, go-to resource for foundational issues</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Demonstrates consistent progress toward certifications or equivalent hands-on skill development</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">&bull;</span><span style=\"white-space: pre; font-family: arial, sans-serif; font-size: 16px;\">&nbsp; &nbsp;&nbsp;</span><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Receives positive feedback from clients and colleagues</span></p><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><strong>Who is Navanta?</strong></span></p><p data-pasted=\"true\"><span style=\"font-family: arial, sans-serif; font-size: 16px;\">NAVANTA is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive &ndash; Together. We live that Purpose by always putting people first in our decisions and actions.&nbsp;</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. &nbsp; We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.</span></p><p><span style=\"font-family: arial, sans-serif; font-size: 16px;\">We believe engaged employees lead to loyal customers, which in turn drives results for our business. &nbsp;We are caring, intense, and approachable, and have a lot of fun along the way.&nbsp;</span></p><p style='box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; margin-top: 0px; margin-bottom: 15px; line-height: 1.25; color: rgb(38, 35, 33); font-family: Circular, -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto, Oxygen, Ubuntu, Cantarell, \"Fira Sans\", \"Droid Sans\", \"Helvetica Neue\", sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; background-color: rgb(255, 255, 255);'><span style=\"font-family: arial, sans-serif; font-size: 16px;\"><em style=\"box-sizing: border-box; --tw-shadow: 0 0 transparent; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(59,130,246,0.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent;\">The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.</em></span></p><p><br></p></div></div></div></div></div></div></div>\n",
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GET https://api.bluedoor.sh/job-postings/v1/orgs/797de696-d4e3-41c5-9531-d76cdbdc768bJSON
GET https://api.bluedoor.sh/job-postings/v1/sources/d4d950b5-0f40-4c5e-b558-2110c5107172JSON
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