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Call Center Customer Service Rep- GAP

7253ba6d Cbb5 4936 9c30 89e4b8eb2c57 19000101 000001 · Greenville, SC, US, Greenville, SC · On Site · Active · ADP Workforce Now Recruiting

Job facts

FieldValue
Company7253ba6d Cbb5 4936 9c30 89e4b8eb2c57 19000101 000001
TitleCall Center Customer Service Rep- GAP
Normalized title-
Department / team-
LocationGreenville, SC, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-06-04 / 2026-06-05
Changed / last seen2026-06-06 / 2026-06-06

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City jobsActive postings in Greenville.Open
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Linked records

Company7253ba6d Cbb5 4936 9c30 89e4b8eb2c57 19000101 000001
Source29893bcb-66fd-47de-873d-b56331f57cb7
ATS providerADP Workforce Now Recruiting

Description

Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform. Job Title: Call Center Customer Service Rep- GAP (onsite) Location: Greenville, SC FLSA : Non-exempt Class Start Date: 7 /6 /2026 Shift Time: 11am -8 pm Job Overview : We are currently seeking a GAP - Customer Service Representative to join our team. This is a full-time position. We are looking for a candidate who can provide excellent call center support for high volume incoming claim inquiry calls from leasing companies, dealers, agents, customers, and other internal / external parties. Job Responsibilities: Handle a high volume of incoming / outbound calls from external customers related to claim processing issues and the reporting of losses Accurate and timely data entry in multiple Microsoft based applications Maintain professionalism and confidentiality regarding all aspects of claim property damage, injury and other personal information Perform various clerical duties under immediate supervisor and exercises independent judgment and decision making in accordance with specified policies and guidelines Assist GAP Adjusters in completing their pending reports The CSR will support the GAP Claims Customer Service Department by maintaining an organized environment and exhibiting a positive and professional attitude within the department Contribute to the team effort by accomplishing related results as needed Abide by the appropriate standards of ethics, be reliable, understand and follow oral & written directions The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. Job Requirements: High School Diploma or equivalent Minimum 1-2 years of experience in customer service, insurance claims, call/claims center environment Proficient in Windows and MS-Office Products (Word, PowerPoint & Excel) Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy Must have the ability to be well organized, pay attention to detail, multitask, and communicate effectively Some analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work Work requires continual attention to detail in composing, typing, and proofing of materials, establishing priorities and meeting deadlines Strong computer skills and the ability to troubleshoot and service policy issues Superior verbal/written skills and communications skills Ability to exercise sound judgment when interacting with customers and vendors Attention to detail and ability to handle complex situations Proficient in Windows and MS-Office Products (Outlook, Word, PowerPoint & Excel) Preferred: Ability to read, write and speak both English, French, or Spanish in a business setting Must be authorized to work in the U.S. Must be able to successfully pass a background check Please note that Safe-Guard has a mandatory training and 90-day introductory period. During the first 90 days, it’s important for new team members to adhere to their training and work schedules. The introductory/probationary period is key for training and learning, so being present and punctual is critical to success of the new hires. Candidates seeking this role must have the ability to arrive to work on time and be able to remain present during the full 90-day training and introductory period Company Benefits: Medical, Dental, and Vision Insurance Flexible Spending Account Health Savings Account 401(k) Plan with Company Match Company-paid Short-Term and Long-Term Disability Company-paid Life Insurance Paid Holidays and Vacation Employee Referral Program Employee Assistance Program Wellness Programs Paid Community Service Opportunities Tuition Reimbursement Ongoing Training & Personal Development And More! About Safe-Guard Products International: Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard’s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada. For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service. Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.

Full job record

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Source ID29893bcb-66fd-47de-873d-b56331f57cb7
Board ID29893bcb-66fd-47de-873d-b56331f57cb7
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TitleCall Center Customer Service Rep- GAP
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CountryUnited States
RegionSC
CityGreenville
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First Seen At2026-06-05 02:07:47Z
Last Seen At2026-06-06 11:52:06Z
Last Checked At2026-06-06 11:52:06Z
Last Changed At2026-06-06 11:52:06Z
Inactive At—
Source Posted At2026-06-04 17:25:00Z
Source Updated At—
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    "requisitionDescription": "<div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.26.11/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\">&nbsp; <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.10.27/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.10.27/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.10.27/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><p><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.2.10/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/25.2.10/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><strong><em><span style=\"font-size:16px;font-family:Calibri;color:red;\">Please do not respond to direct messages with your personal information. All job applications and your sensitive, personal information should only be submitted via our official job platform.</span></em></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Job Title: Call Center Customer Service Rep- GAP&nbsp;</span></strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">(onsite)</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Location: Greenville, SC</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">FLSA</span></strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">: &nbsp;Non-exempt&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin:0in;vertical-align:baseline;'><span style=\"font-size:16px;font-family:Calibri;color:black;\"><span style=\"font-size:16px;font-family:Calibri;color:black;\" id=\"isPasted\"><strong><em>Class Start Date: 7<span style=\"font-size:16px;font-family:Calibri;color:black;\" data-pasted=\"true\"><span style=\"font-size:16px;font-family:Calibri;color:black;\"><strong><em>/6</em></strong></span></span>/2026</em></strong></span></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;color:black;\"><span id=\"isPasted\"><strong><em>Shift Time: 11am -8 pm</em></strong></span></span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Job Overview</span></strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">:</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'>We are currently seeking a GAP - Customer Service Representative to join our team. This is a full-time position. We are looking for a candidate who can provide excellent call center support for high volume incoming claim inquiry calls from leasing companies, dealers, agents, customers, and other internal / external parties.</p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Job Responsibilities:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Handle a high volume of incoming / outbound calls from external customers related to claim processing issues and the reporting of losses</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Accurate and timely data entry in multiple Microsoft based applications</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Maintain professionalism and confidentiality regarding all aspects of claim property damage, injury and other personal information</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Perform various clerical duties under immediate supervisor and exercises independent judgment and decision making in accordance with specified policies and guidelines</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Assist GAP Adjusters in completing their pending reports</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>The CSR will support the GAP Claims Customer Service Department by maintaining an organized environment and exhibiting a positive and professional attitude within the department</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Contribute to the team effort by accomplishing related results as needed</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Abide by the appropriate standards of ethics, be reliable, understand and follow oral &amp; written directions</li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:0in;font-size:11.0pt;line-height:normal;background:white;'><em><span style=\"font-size:14px;font-family:Calibri;color:#555555;background:white;\">The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.</span></em></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">&nbsp;</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Job Requirements:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>High School Diploma or equivalent&nbsp;</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Minimum 1-2 years of experience in customer service, insurance claims, call/claims center environment</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Proficient in Windows and MS-Office Products (Word, PowerPoint &amp; Excel)</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Must have the ability to be well organized, pay attention to detail, multitask, and communicate effectively</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Some analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Work requires continual attention to detail in composing, typing, and proofing of materials, establishing priorities and meeting deadlines</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Strong computer skills and the ability to troubleshoot and service policy issues</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Superior verbal/written skills and communications skills</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Ability to exercise sound judgment when interacting with customers and vendors</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Attention to detail and ability to handle complex situations</li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Proficient in Windows and MS-Office Products (Outlook, Word, PowerPoint &amp; Excel)</li><li style=\"margin: 0in; font-size: 11pt; font-family: Calibri, sans-serif; font-weight: bold; font-style: italic;\"><strong><em>Preferred: Ability to read, write and speak both English, French, or Spanish in a business setting</em></strong></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Must be authorized to work in the U.S.</li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;'>Must be able to successfully pass a background check</li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;' id=\"isPasted\"><strong><em>Please note that Safe-Guard has a mandatory training and 90-day introductory period. During the first 90 days, it&rsquo;s important for new team members to adhere to their training and work schedules. The introductory/probationary period is key for training and learning, so being present and punctual is critical to success of the new hires. Candidates seeking this role must have the ability to arrive to work on time and be able to remain present during the full 90-day training and introductory period</em></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;line-height:normal;background:white;'><strong><span style=\"font-size:16px;font-family:Calibri;color:black;\">Company Benefits: &nbsp; &nbsp; &nbsp; &nbsp;</span></strong></p><ul type=\"disc\" style=\"margin-bottom:0in;\"><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">Medical, Dental, and Vision Insurance &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">Flexible Spending Account</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">Health Savings Account&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">401(k) Plan with Company Match</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">Company-paid Short-Term and Long-Term Disability</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">Company-paid Life Insurance</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">Paid Holidays and Vacation</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">Employee Referral Program</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">Employee Assistance Program</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">Wellness Programs</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">Paid Community Service Opportunities</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">Tuition Reimbursement</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">Ongoing Training &amp; Personal Development</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;font-size:11.0pt;font-family:\"Calibri\",sans-serif;color:black;line-height:normal;background:white;'><span style=\"font-size:16px;font-family:Calibri;\">And More!&nbsp;</span></li></ul><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><strong><span style='font-family:\"Helvetica\",sans-serif;color:black;'>About Safe-Guard Products International:</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Helvetica\",sans-serif;color:black;background:white;'>Safe-Guard serves Original Equipment Manufacturers (OEMs), top retailers, and independent agents in the automotive finance and insurance industry with the leading Protection Products Platform. Our platform delivers innovative protection products and solutions that protect consumers from the perils of ownership, while providing Finance &amp;Insurance professionals the tools to ignite scalable and sustainable business growth. Safe-Guard&rsquo;s success is driven by over 850 employees, who serve more than 12,000 dealers and support contract holders across the U.S. and Canada.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:8.0pt;font-size:11.0pt;'><span style='font-family:\"Helvetica\",sans-serif;color:black;background:white;'>For 30 years and counting, our team continues to transform the motor vehicle space, earning a stellar reputation from our partners and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.</span></p><p style='margin-right:0in;margin-left:0in;font-size:16px;font-family:\"Calibri\",sans-serif;margin-top:0in;margin-bottom:11.25pt;font-size:11.0pt;background:white;'><em><span style='font-family:\"Calibri\",sans-serif;color:black;'>Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.</span></em></p><p><br></p></div></div></div></div></div></div></div></div></div></div></div>\n",
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