Home › Companies › DLB Associates › Support Desk Manager
Support Desk Manager
DLB Associates · Remote (United States), United States · Remote · Active · $120,750–$144,638 / year · Rippling ATS
Job facts
| Field | Value |
|---|---|
| Company | DLB Associates |
| Title | Support Desk Manager |
| Normalized title | - |
| Department / team | Information Technology |
| Location | United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | $120,750–$144,638 / year |
| Status | active |
| ATS provider | Rippling ATS |
| Posted / first seen | 2026-06-08 / 2026-06-09 |
| Changed / last seen | 2026-06-21 / 2026-06-21 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from DLB Associates. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Rippling ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| Department jobs | Active postings in Information Technology. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | DLB Associates |
| Source | b19f0ca3-969c-46d6-b760-51cd584a1cae |
| ATS provider | Rippling ATS |
Description
company
AI2IO helps organizations navigate the complex landscape of technology solutions, from foundational IT services and system support to advanced software integration, automation, and cutting-edge AI implementations. Our expertise spans IT infrastructure management, custom software development, seamless system integrations, and optimization of low-code business automation, empowering clients to maximize their existing technology investments.
Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.
role
Position Title
Support Desk Manager
Position Location
Remote – work virtually from anywhere in the United States
Salary
AI2IO recognizes salary ranges from job boards do not necessarily reflect our pay ranges. In many instances we out-compete those ranges for well-qualified candidates.
Job Summary
The Support Desk Manager leads the Service Desk function and is accountable for the performance, growth, and development of the support team that keeps the Company’s family of affiliated organizations productive. This role owns the day-to-day direction of the Service Desk, manages the support technicians, and is personally accountable for service quality, responsiveness, and the consistency of the end-user support experience.
As the organization grows, the Support Desk Manager owns the support hiring and candidate pipeline, forecasts staffing needs against demand, and identifies and defines new support roles as the team scales. The Manager establishes the structure, processes, escalation paths, and career paths that allow the Service Desk to grow without degrading service quality.
Key areas of responsibility include team leadership and development, hiring and workforce planning, Service Desk KPI and SLA ownership, process and IT service management maturity, escalation governance, and partnership across the Application, DevOps, Security, and Infrastructure teams. This person will communicate and operate in line with organizational goals and values, as well as departmental objectives.
The Support Desk Manager operates with a high degree of autonomy, setting operational direction for the Service Desk, prioritizing work, and ensuring effective collaboration across functions.
Essential Functions
People Leadership & Team Management
Manage the Support Team: Serve as the direct manager for the Service Desk technicians, setting clear expectations, managing schedules and coverage, and ensuring consistent, high-quality support Develop the Team: Provide direct mentorship, coaching, and career development; establish learning paths, shadowing, and growth opportunities that build technical and customer-service capability across the team Manage Performance: Conduct regular 1:1s and performance reviews, deliver constructive feedback, address performance issues, and build a culture of accountability, responsiveness, and continuous improvement Hiring & Workforce Planning
Own the Hiring Pipeline: Own the support hiring and candidate pipeline, partnering with leadership and HR to source, screen, interview, and select candidates and keep staffing aligned with company growth Forecast & Plan Capacity: Forecast headcount needs against ticket volume, growth, and service demand, maintaining a healthy bench so the team can scale without degrading service quality Define New Roles: Identify and define new support roles as the organization evolves, writing and refining job descriptions and onboarding plans, and leading the ramp-up of new hires Service Desk Performance, KPIs & Service Management
Own KPIs & SLAs: Own and report on Service Desk KPIs and SLAs, including first-response time, resolution time, first-contact resolution, ticket aging, backlog, and customer satisfaction (CSAT) Report on Performance: Establish dashboards and a regular reporting cadence that give leadership clear visibility into Service Desk health, risks, and resource needs, and use data to inform staffing and prioritization decisions Drive Process & ITSM Maturity: Define, document, and continuously improve Service Desk processes, workflows, ticket-handling standards, and escalation paths, advancing maturity in IT service management (incident, problem, change, and request management) Own Knowledge Management: Ensure the knowledge base is maintained with clear, current articles, diagrams, and walk-throughs, holding the team accountable for contributing and reducing recurring issues through documentation and automation Escalation Oversight & Cross-Team Collaboration
Govern Escalations: Maintain a working knowledge of the Microsoft 365 and Azure environment sufficient to triage and prioritize escalations, ensuring they flow correctly and resolve within SLA Coordinate Major Incidents: Step in to coordinate response on high-severity or high-visibility incidents, ensuring clear communication to stakeholders through to resolution Partner Across Teams: Represent the Service Desk in change-management, project-handoff, and planning meetings, and partner with Application, DevOps, Security, and Infrastructure teams to ensure seamless delivery of new services and timely resolution of interdisciplinary issues
Position Requirements
Demonstrated experience managing or leading a technical support or Service Desk team, including direct people-management responsibility (hiring, coaching, and performance management) Proven ability to own and improve Service Desk KPIs and SLAs, with comfort using metrics and reporting to drive operational decisions Experience owning hiring, interviewing, and onboarding for technical support roles, and planning staffing against organizational growth Solid working knowledge of Windows 11, Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive, Purview), Entra ID / Azure AD, Intune, and basic Azure resource administration – sufficient to lead the team credibly and direct escalations Familiarity with PowerShell / Graph API and support automation concepts (does not need to be the hands-on author, but should recognize and prioritize automation opportunities) Working grasp of core networking concepts (DNS, DHCP, VPN, conditional access, Zero Trust) Experience advancing IT service management process maturity (incident, problem, change, and request management) is a strong plus Familiarity with iOS (iPhone/iPad) deployment and support Strong communication, coaching, and conflict-resolution skills, with a clear commitment to user satisfaction and responsive communication Ability to manage multiple priorities, hold a team to deadlines and SLAs, and lead effectively in a remote team setting Ability to leverage AI and emerging technologies to streamline support workflows and optimize operational processes Self-motivated, organized, and able to lead under limited supervision
Travel / Relocation Requirements
Up to 5%, this may include travel to any or all 50 US states Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meeting for business development purposes, running errands on behalf of the business, attending industry conferences, etc.
Education / Experience Requirements
Bachelor’s degree in IT, Information Systems, Computer Science, or related discipline PLUS
10+ years of experience in Information Technology, including 3+ years leading or managing a technical support / Service Desk team
Benefits
AI2IO offers a very competitive benefits package; highlights include
Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option) Flex spending accounts (FSA) Dental and vision plans Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26 401k with company match and self-directed brokerage account option PTO including additional paid time off during the last week of the year Company paid life insurance coverage for employees and their eligible dependents Short and long-term disability, AD&D coverage Professional development opportunities, tuition reimbursement and professional licensing assistance Paid parental leave after one year of employment
CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is AI2IO's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location.
AI2IO is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce.
Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!
NOTICE TO THIRD PARTY AGENCIES:
AI2IO does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to AI2IO in the absence of a signed Service Agreement where AI2IO has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of AI2IO and AI2IO will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.
Full job record
| Job ID | 317ca93bf912c716ceea172af3c3e13a298c5850 |
| Org ID | 6572c600-2f44-4f26-8748-491d9374deef |
| Source ID | b19f0ca3-969c-46d6-b760-51cd584a1cae |
| Board ID | b19f0ca3-969c-46d6-b760-51cd584a1cae |
| Provider | rippling |
| Provider Job Key | 10c0a3e6-c7ed-445f-928a-d6d63b703a4d |
| Title | Support Desk Manager |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | Remote (United States), United States |
| Department | Information Technology |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | — |
| City | — |
| Salary Raw | USD 120750-144637.5 YEAR |
| Salary Min | 120,750 |
| Salary Max | 144,637.5 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://ats.rippling.com/ai2io/jobs/10c0a3e6-c7ed-445f-928a-d6d63b703a4d |
| Apply URL | https://ats.rippling.com/ai2io/jobs/10c0a3e6-c7ed-445f-928a-d6d63b703a4d |
| First Seen At | 2026-06-09 09:51:13Z |
| Last Seen At | 2026-06-21 10:08:45Z |
| Last Checked At | 2026-06-21 10:08:45Z |
| Last Changed At | 2026-06-21 10:08:45Z |
| Inactive At | — |
| Source Posted At | 2026-06-08 20:38:59Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=rippling/board=ai2io/date=2026-06-21/2026-06-21T10-08-45-248Z-684cc72df4b99d63a79d71caa7c8b2ef48fbdc4c6ad6c3839e945f35b9ddccc5.json |
Event Fields
{
"content_hash": "450f0e0c4a87aecd2f4ea3ef39d7eb830fa0db55709f42be0a3165ba7d04946e",
"source_hash": "fce0b93e9ae35ba8fd089857b01b5428898b60b9211fbe7169533a7406f76a3e",
"last_changed_at": "2026-06-21T10:08:45.917Z",
"active_status": "active"
}Parsed Structured
{
"dedupe": null,
"language": "en-us",
"location": {
"raw": "Remote (United States), United States",
"city": null,
"region": null,
"country": "United States",
"is_remote": true,
"confidence": 0.98,
"workplace_type": "remote"
},
"salary_max": 144637.5,
"salary_min": 120750,
"inferred_at": "2026-06-21T10:08:45.914Z",
"launch_scope": {
"reason": "english_us_canada",
"included": true,
"language": "en-us",
"location": {
"raw": "Remote (United States), United States",
"city": null,
"region": null,
"country": "United States",
"is_remote": true,
"confidence": 0.98,
"workplace_type": "remote"
},
"countries": [
"United States"
]
},
"remote_policy": "remote",
"salary_period": "year",
"workplace_type": "remote",
"salary_currency": "USD"
}Extensions
{}Native Structured
{
"list_job": {
"id": "10c0a3e6-c7ed-445f-928a-d6d63b703a4d",
"url": "https://ats.rippling.com/ai2io/jobs/10c0a3e6-c7ed-445f-928a-d6d63b703a4d",
"name": "Support Desk Manager",
"language": "en-US",
"locations": [
{
"city": null,
"name": "Remote (United States)",
"state": null,
"country": "United States",
"stateCode": null,
"countryCode": "US",
"workplaceType": "REMOTE"
}
],
"department": {
"name": "Ai2iO"
}
},
"detail_job": {
"url": "https://ats.rippling.com/ai2io/jobs/10c0a3e6-c7ed-445f-928a-d6d63b703a4d",
"name": "Support Desk Manager",
"uuid": "10c0a3e6-c7ed-445f-928a-d6d63b703a4d",
"board": {
"logo": {
"url": "https://prod-images.rippling.com/1b0399fd69627ca06b1f3edcf3ee438c4655f5b2.png?Expires=1782122925&Signature=t6ZFwW~GSOk9N5mjK0hFvG4UEmCPBfGdxeLbp6v~ve2AHO-uiymj4LJlygceloicq3P0Ct9ennFdZKnqD1PU6FMuZcJPaMv2V~qMGDa~r6EsxM4Jws39Jo61FRLlnRGxc3VpCaZyO6cuUJyF-rauirVzaya9eQG2jDGtsIXyrqNfyuOTTD9f6AfPO0WKFD-v3aEREhMnqy982FgnoOwbAMHo2KUT49KwDoApwE8DD3jo-kDEzOqcQQWHyIsXkpgG4FfBE10iaQkVQXJvbA4S2oWq1txJe8ZbhBpeKVPlmCbP3OJAJ~0N3epCMnpiTfoHHZ31Q3TrvlLIpVDTdvW-CA__&Key-Pair-Id=K2Y26R2ZPP26PH",
"name": "Logo3-large 1.png",
"type": "image/png"
},
"slug": "ai2io",
"title": "Explore Careers at AI2IO ",
"banner": {
"url": null,
"name": "",
"type": ""
},
"boardURL": "https://ats.rippling.com/ai2io/jobs",
"fontType": "TREBUCHET_MS_SANS_SERIF",
"subtitle": "",
"boardType": "RIPPLING",
"linkColor": "#2d78f2",
"buttonColor": "#e5b80b",
"legalNotice": null,
"buttonTextColor": null,
"noOpeningsMessage": null,
"groupJobsByLocation": false,
"showBoardLogoOnJobPost": true,
"showCompanyInfoUnderJobPost": false
},
"createdOn": "2026-06-08T13:38:59.221000-07:00",
"department": {
"name": "Information Technology",
"base_department": "Ai2iO",
"department_tree": [
"Ai2iO",
"Information Technology"
]
},
"companyName": " DLB Associates",
"description": {
"role": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:12pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Position Title</strong></b><span style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Support Desk Manager</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Position Location</strong></b><b><strong style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Remote – work virtually from anywhere in the United States</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Salary</strong></b><b><strong style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">AI2IO recognizes salary ranges from job boards do not necessarily reflect our pay ranges. In many instances we out-compete those ranges for well-qualified candidates.</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Job Summary</strong></b><b><strong style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\"> </strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">The Support Desk Manager leads the Service Desk function and is accountable for the performance, growth, and development of the support team that keeps the Company’s family of affiliated organizations productive. This role owns the day-to-day direction of the Service Desk, manages the support technicians, and is personally accountable for service quality, responsiveness, and the consistency of the end-user support experience.</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">As the organization grows, the Support Desk Manager owns the support hiring and candidate pipeline, forecasts staffing needs against demand, and identifies and defines new support roles as the team scales. The Manager establishes the structure, processes, escalation paths, and career paths that allow the Service Desk to grow without degrading service quality.</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Key areas of responsibility include team leadership and development, hiring and workforce planning, Service Desk KPI and SLA ownership, process and IT service management maturity, escalation governance, and partnership across the Application, DevOps, Security, and Infrastructure teams. This person will communicate and operate in line with organizational goals and values, as well as departmental objectives.</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">The Support Desk Manager operates with a high degree of autonomy, setting operational direction for the Service Desk, prioritizing work, and ensuring effective collaboration across functions.</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><b><strong style=\"font-size:12pt;white-space:pre-wrap;\">Essential Functions</strong></b><span style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">People Leadership & Team Management</strong></b><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Manage the Support Team: Serve as the direct manager for the Service Desk technicians, setting clear expectations, managing schedules and coverage, and ensuring consistent, high-quality support</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Develop the Team: Provide direct mentorship, coaching, and career development; establish learning paths, shadowing, and growth opportunities that build technical and customer-service capability across the team</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Manage Performance: Conduct regular 1:1s and performance reviews, deliver constructive feedback, address performance issues, and build a culture of accountability, responsiveness, and continuous improvement</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Hiring & Workforce Planning</strong></b><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Own the Hiring Pipeline: Own the support hiring and candidate pipeline, partnering with leadership and HR to source, screen, interview, and select candidates and keep staffing aligned with company growth</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Forecast & Plan Capacity: Forecast headcount needs against ticket volume, growth, and service demand, maintaining a healthy bench so the team can scale without degrading service quality</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Define New Roles: Identify and define new support roles as the organization evolves, writing and refining job descriptions and onboarding plans, and leading the ramp-up of new hires</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Service Desk Performance, KPIs & Service Management</strong></b><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Own KPIs & SLAs: Own and report on Service Desk KPIs and SLAs, including first-response time, resolution time, first-contact resolution, ticket aging, backlog, and customer satisfaction (CSAT)</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Report on Performance: Establish dashboards and a regular reporting cadence that give leadership clear visibility into Service Desk health, risks, and resource needs, and use data to inform staffing and prioritization decisions</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Drive Process & ITSM Maturity: Define, document, and continuously improve Service Desk processes, workflows, ticket-handling standards, and escalation paths, advancing maturity in IT service management (incident, problem, change, and request management)</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Own Knowledge Management: Ensure the knowledge base is maintained with clear, current articles, diagrams, and walk-throughs, holding the team accountable for contributing and reducing recurring issues through documentation and automation</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><b><strong style=\"font-size:10.5pt;white-space:pre-wrap;\">Escalation Oversight & Cross-Team Collaboration</strong></b><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Govern Escalations: Maintain a working knowledge of the Microsoft 365 and Azure environment sufficient to triage and prioritize escalations, ensuring they flow correctly and resolve within SLA</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Coordinate Major Incidents: Step in to coordinate response on high-severity or high-visibility incidents, ensuring clear communication to stakeholders through to resolution</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Partner Across Teams: Represent the Service Desk in change-management, project-handoff, and planning meetings, and partner with Application, DevOps, Security, and Infrastructure teams to ensure seamless delivery of new services and timely resolution of interdisciplinary issues</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Position Requirements</span><span style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Demonstrated experience managing or leading a technical support or Service Desk team, including direct people-management responsibility (hiring, coaching, and performance management)</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Proven ability to own and improve Service Desk KPIs and SLAs, with comfort using metrics and reporting to drive operational decisions</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Experience owning hiring, interviewing, and onboarding for technical support roles, and planning staffing against organizational growth</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Solid working knowledge of Windows 11, Microsoft 365 (Exchange Online, SharePoint Online, Teams, OneDrive, Purview), Entra ID / Azure AD, Intune, and basic Azure resource administration – sufficient to lead the team credibly and direct escalations</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Familiarity with PowerShell / Graph API and support automation concepts (does not need to be the hands-on author, but should recognize and prioritize automation opportunities)</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Working grasp of core networking concepts (DNS, DHCP, VPN, conditional access, Zero Trust)</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Experience advancing IT service management process maturity (incident, problem, change, and request management) is a strong plus</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Familiarity with iOS (iPhone/iPad) deployment and support</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Strong communication, coaching, and conflict-resolution skills, with a clear commitment to user satisfaction and responsive communication</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Ability to manage multiple priorities, hold a team to deadlines and SLAs, and lead effectively in a remote team setting</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Ability to leverage AI and emerging technologies to streamline support workflows and optimize operational processes</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Self-motivated, organized, and able to lead under limited supervision</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Travel / Relocation Requirements</span><span style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:10.5pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Up to 5%, this may include travel to any or all 50 US states </span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;text-align:justify;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Travel is defined as physically leaving home on behalf of business activities including but not limited to client sites, meetings with other employees, meeting for business development purposes, running errands on behalf of the business, attending industry conferences, etc.</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:left;\"><span style=\"font-size:12pt;white-space:pre-wrap;\">Education / Experience Requirements</span><span style=\"color:windowtext;font-size:12pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">Bachelor’s degree in IT, Information Systems, Computer Science, or related discipline</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:justify;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">PLUS</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"font-size:10.5pt;white-space:pre-wrap;\">10+ years of experience in Information Technology, including 3+ years leading or managing a technical support / Service Desk team</span><span style=\"color:windowtext;font-size:10.5pt;white-space:pre-wrap;\"> </span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">Benefits</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">AI2IO offers a very competitive benefits package; highlights include</span></p><ul data-pattern=\"discCircleSquare\" data-depth=\"1\" style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;margin:8px 0px;line-height:1.6;padding:0px 0px 0px 32px;list-style-type:disc;\"><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Flex spending accounts (FSA)</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Dental and vision plans</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">401k with company match and self-directed brokerage account option</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">PTO including additional paid time off during the last week of the year</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Company paid life insurance coverage for employees and their eligible dependents</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Short and long-term disability, AD&D coverage</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Professional development opportunities, tuition reimbursement and professional licensing assistance</span></li><li style=\"font-size:11pt;margin:3px 0px;letter-spacing:0.25px;line-height:1.6;\"><span style=\"white-space:pre-wrap;\">Paid parental leave after one year of employment</span></li></ul><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">CO, CA, IL, NY, WA, and Washington DC residents only: In accordance with CO, CA, IL, NY, WA, and Washington DC law, the range provided is AI2IO's reasonable estimate of the base compensation for this role. The actual amount may differ based on non-discriminatory factors such as experience, knowledge, skills, abilities, and location. </span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">AI2IO is an EEO/Affirmative Action Employer and participates in the E-Verify program with the Department of Homeland Security. We encourage diversity in our workforce.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">Are you ready to challenge yourself and redefine standards in the AEC industry? Apply now and join our award-winning team!</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><b><strong style=\"white-space:pre-wrap;\">NOTICE TO THIRD PARTY AGENCIES:</strong></b></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;text-align:start;\"><span style=\"white-space:pre-wrap;\">AI2IO does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to AI2IO in the absence of a signed Service Agreement where AI2IO has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of AI2IO and AI2IO will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.</span></p>",
"company": "<meta><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><span style=\"white-space:pre-wrap;\">AI2IO helps organizations navigate the complex landscape of technology solutions, from foundational IT services and system support to advanced software integration, automation, and cutting-edge AI implementations. Our expertise spans IT infrastructure management, custom software development, seamless system integrations, and optimization of low-code business automation, empowering clients to maximize their existing technology investments.</span></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><br></p><p style=\"font-family:"Basel Grotesk",Arial,sans-serif;font-size:11pt;font-weight:400;line-height:1.6;letter-spacing:0.25px;margin:4px 0px;padding:0px;\"><b><strong style=\"font-size:11pt;white-space:pre-wrap;\">Join us and be part of a team where your voice matters, your work makes an impact, and your growth is a shared priority.</strong></b></p>"
},
"workLocations": [
"Remote (United States)"
],
"employmentType": {
"id": "Salary, Full-Time",
"label": "SALARIED_FT"
},
"payRangeDetails": [
{
"currency": "USD",
"isRemote": true,
"location": "Remote (United States)",
"rangeEnd": 144637.5,
"frequency": "YEAR",
"rangeStart": 120750
}
],
"unlistedFromSearch": false,
"activeJobApplication": {
"basicQuestions": [
{
"oid": "first_name",
"title": "First name",
"required": true,
"fieldType": "SHORT_ANSWER"
},
{
"oid": "last_name",
"title": "Last name",
"required": true,
"fieldType": "SHORT_ANSWER"
},
{
"oid": "email",
"title": "Email",
"required": true,
"fieldType": "SHORT_ANSWER"
},
{
"oid": "pronouns",
"title": "Pronouns",
"required": false,
"fieldType": "PRONOUN"
},
{
"oid": "current_company",
"title": "Current company",
"required": false,
"fieldType": "SHORT_ANSWER"
},
{
"oid": "phone_number",
"title": "Phone number",
"required": true,
"fieldType": "PHONE_NUMBER"
},
{
"oid": "location",
"title": "Location (city only)",
"required": true,
"fieldType": "SHORT_ANSWER"
},
{
"oid": "linkedin_link",
"title": "LinkedIn link",
"required": true,
"fieldType": "SHORT_ANSWER"
},
{
"oid": "resume",
"title": "Resume",
"required": true,
"fieldType": "FILE"
},
{
"oid": "cover_letter",
"title": "Cover letter",
"required": false,
"fieldType": "FILE"
}
],
"customQuestions": null,
"additionalQuestions": [
{
"id": "6a27286331782bd99bec37f0",
"form": {
"sections": [],
"questions": [
{
"tags": [],
"title": "When can you start if you’re hired?",
"canEdit": false,
"dataType": "Text",
"isPrivate": false,
"uniqueKey": "a14bd8ff-38bd-481a-91ed-9c63d0c50d7c",
"intChoices": [],
"isRequired": true,
"strChoices": [],
"description": "",
"questionType": "SHORT_ANSWER",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": false
},
{
"tags": [],
"title": "Confirm the city and state in which you currently live",
"canEdit": false,
"dataType": "Text",
"isPrivate": false,
"uniqueKey": "ad5239b6-59ef-4452-b556-c5a34ff02858",
"intChoices": [],
"isRequired": true,
"strChoices": [],
"questionType": "SHORT_ANSWER",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": false
},
{
"tags": [],
"title": "How did you hear about this position?",
"canEdit": false,
"dataType": "enum",
"isPrivate": false,
"uniqueKey": "0a1f1fb2-baea-44d8-9ea8-af894a5a4b14",
"intChoices": [],
"isRequired": true,
"strChoices": [
"AI2IO Website",
"Indeed",
"LinkedIn",
"Google",
"ZipRecruiter",
"Monster",
"External Recruiter"
],
"questionType": "SINGLE_SELECT_RADIO",
"allowComments": false,
"isOtherEnabled": true,
"isMultiSelectEnabled": false
},
{
"tags": [],
"title": "What salary range do you expect from your next role?",
"canEdit": false,
"dataType": "Text",
"maxLabel": "",
"minLabel": "",
"isPrivate": false,
"uniqueKey": "d48df404-c648-4796-ba0c-e3246663294a",
"intChoices": [],
"isRequired": true,
"strChoices": [],
"questionType": "SHORT_ANSWER",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": false
},
{
"tags": [],
"title": "AI2IO Associates participates in the E-Verify program with the Department of Homeland Security. If offered employment, would you be able to provide employment eligibility to work in the US ?",
"canEdit": false,
"dataType": "select",
"isPrivate": false,
"uniqueKey": "410b72ef-b336-4b9e-a266-ac594724b5c5",
"intChoices": [],
"isRequired": true,
"strChoices": [
"Yes",
"No",
"Visa Sponsorship Needed"
],
"questionType": "KNOCKOUT",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": true
},
{
"tags": [],
"title": "Now or anytime in the future would you require sponsorship to work in the US?",
"canEdit": false,
"dataType": "select",
"isPrivate": false,
"uniqueKey": "8f4c636a-8bfa-4f5c-baa5-884471222fab",
"intChoices": [],
"isRequired": true,
"strChoices": [
"Yes",
"No"
],
"questionType": "KNOCKOUT",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": true
},
{
"tags": [],
"title": "AI2IO provides reasonable accommodation for all positions. After reading through the Job Description in detail, will you be able to perform the Essential Functions of this position with or without accommodations? During the interview process if you need an accommodation please email [email protected].",
"canEdit": false,
"dataType": "enum",
"isPrivate": false,
"uniqueKey": "145cf3b1-978d-4a49-8c12-52e2d0cc512b",
"intChoices": [],
"isRequired": true,
"strChoices": [
"Yes",
"No"
],
"questionType": "SINGLE_SELECT_DROPDOWN",
"allowComments": true,
"isOtherEnabled": true,
"isMultiSelectEnabled": false
},
{
"tags": [],
"title": "Are you covered by any restrictive covenants or non-compete agreements that may interfere with your ability to perform work for AI2IO and our clients? If so, are you willing to provide a copy for our review?",
"canEdit": false,
"dataType": "enum",
"isPrivate": false,
"uniqueKey": "a8d3a1f1-5f7b-4f26-b7b5-d45a10250b1d",
"intChoices": [],
"isRequired": true,
"strChoices": [
"Yes",
"No"
],
"questionType": "SINGLE_SELECT_DROPDOWN",
"allowComments": true,
"isOtherEnabled": true,
"isMultiSelectEnabled": false
},
{
"tags": [],
"title": "Are you operating a self-employed business that is related to any of the services we offer at AI2IO? ",
"canEdit": false,
"dataType": "enum",
"isPrivate": false,
"uniqueKey": "078381e7-b896-4ef5-b344-bd3e68bb3d30",
"intChoices": [],
"isRequired": true,
"strChoices": [
"Yes",
"No"
],
"questionType": "SINGLE_SELECT_DROPDOWN",
"allowComments": true,
"isOtherEnabled": true,
"isMultiSelectEnabled": false
},
{
"tags": [],
"title": "What is your experience with Microsoft Teams or similar platforms?",
"canEdit": false,
"dataType": "Text",
"isPrivate": false,
"uniqueKey": "8a115af2-30c9-4234-a22f-e68d2fbd02a9",
"intChoices": [],
"isRequired": true,
"strChoices": [],
"questionType": "SHORT_ANSWER",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": false
},
{
"tags": [],
"title": "Message to the Hiring Team",
"canEdit": false,
"dataType": "Text",
"isPrivate": false,
"uniqueKey": "bbd32bdb-3b92-4ebd-bfaf-17a654a23144",
"intChoices": [],
"isRequired": false,
"strChoices": [],
"questionType": "LONG_ANSWER",
"allowComments": false,
"isOtherEnabled": false,
"isMultiSelectEnabled": false
}
],
"skipLogic": [],
"deletedSections": [],
"deletedQuestions": []
},
"name": "AI2IO Pre-Screen Questions - Default"
}
]
},
"hasAIEvaluationsEnabled": true,
"eeocQuestionnaireEnabled": true,
"applicationConfirmationTemplate": "681928ec0399b1beb9cce1bc",
"eeocQuestionnaireEnabledForJobPost": true
},
"detail_meta": {
"url": "https://ats.rippling.com/api/v2/board/ai2io/jobs/10c0a3e6-c7ed-445f-928a-d6d63b703a4d",
"http_status": 200,
"content_type": "application/json",
"response_bytes": 44716
},
"detail_errors": []
}Get this page with API
Rendered from the bluedoor Job Postings API. Reproduce it:
GET https://api.bluedoor.sh/job-postings/v1/jobs/317ca93bf912c716ceea172af3c3e13a298c5850?include=descriptionJSONGET https://api.bluedoor.sh/job-postings/v1/orgs/6572c600-2f44-4f26-8748-491d9374deefJSONGET https://api.bluedoor.sh/job-postings/v1/sources/b19f0ca3-969c-46d6-b760-51cd584a1caeJSONGET https://api.bluedoor.sh/job-postings/v1/jobs/317ca93bf912c716ceea172af3c3e13a298c5850/eventsJSON