Operations Support Officer

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  "detail": {
    "url": "https://palmpaylimited.applytojob.com/apply/jobs/details/tKp3Xiqa4q?&",
    "heading": "Operations Support Officer",
    "html_title": "JazzHR » Job Listings",
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    "description_html": "<span style=\"font-size:14px;\"><strong>Operations Support Officer</strong><br><br><strong>Location: Lagos<br>Employment Type: Contract<br>Monday - Saturday<br>Salary: #100,000</strong><br><br><strong>About the Role</strong><br><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Operations Support in BNPL focuses on supporting Dealers, Sales Agents, Business Developers and Sales managers throughout their Buy Now Pay Later journey.<br>It ensures that users understand the BNPL product, make payments on time, and have a positive experience, which in turn drives adoption and loyalty.</span></span></span><br><br><strong>Responsibilities</strong></span><ul style=\"margin-bottom:5px;\"><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Receive NEW/TOP Dealer data from BI and populate the working sheet.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Reach out to Dealers via phone call or whatsapp message / calls.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Follow the NEW/TOP Dealer workflow process to engage each dealer and get the required feedback.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Escalate to manager urgent issues received or raised by NEW/TOP dealers via whatsapp or phone call.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Ensure each data point is populated with detailed information.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Reach out twice daily to unreachable Top Dealers via whatsapp or text if they are unable to reach them via phone call.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Share the support form with NEW/TOP Dealer who require to send more detailed support feedback at a later time.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Monitor and update the support tracker with relevant milestones for each Top Dealer supported.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Ensure that issues raised are resolved within SLA of 3 working days or escalated.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Handle customer inquiries, complaints, and feedback promptly and professionally.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Ensure compliance with company policies, data protection rules, and financial service regulations.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Conduct periodic follow-ups to ensure for Sales and reduction of overdue.</span></span></span></span></li></ul> <div class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><strong>Qualification and Requirements</strong></span></div><ul style=\"margin-bottom:5px;\"><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Bachelor’s, HND and OND Degree in Business, Marketing, Finance, or a related field.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Minimum of 1–2 year's experience in sales, customer service, or fintech (BNPL or POS experience is an advantage).</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Strong communication, negotiation, and interpersonal skills</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Proficiency in Microsoft Office tools (Word, Excel) and CRM platforms</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Excellent problem-solving and customer-handling skills</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Self-motivated, result-oriented, and a good team player</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Familiarity with fintech products and the Nigerian digital payment ecosystem is a plus.</span></span></span></span></li></ul>",
    "description_text": "Operations Support Officer\n Location: Lagos\nEmployment Type: Contract\nMonday - Saturday\nSalary: #100,000\n About the Role\n Operations Support in BNPL focuses on supporting Dealers, Sales Agents, Business Developers and Sales managers throughout their Buy Now Pay Later journey.\nIt ensures that users understand the BNPL product, make payments on time, and have a positive experience, which in turn drives adoption and loyalty.\n Responsibilities Receive NEW/TOP Dealer data from BI and populate the working sheet.\n Reach out to Dealers via phone call or whatsapp message / calls.\n Follow the NEW/TOP Dealer workflow process to engage each dealer and get the required feedback.\n Escalate to manager urgent issues received or raised by NEW/TOP dealers via whatsapp or phone call.\n Ensure each data point is populated with detailed information.\n Reach out twice daily to unreachable Top Dealers via whatsapp or text if they are unable to reach them via phone call.\n Share the support form with NEW/TOP Dealer who require to send more detailed support feedback at a later time.\n Monitor and update the support tracker with relevant milestones for each Top Dealer supported.\n Ensure that issues raised are resolved within SLA of 3 working days or escalated.\n Handle customer inquiries, complaints, and feedback promptly and professionally.\n Ensure compliance with company policies, data protection rules, and financial service regulations.\n Conduct periodic follow-ups to ensure for Sales and reduction of overdue.\n   Qualification and Requirements\n Bachelor’s, HND and OND Degree in Business, Marketing, Finance, or a related field.\n Minimum of 1–2 year's experience in sales, customer service, or fintech (BNPL or POS experience is an advantage).\n Strong communication, negotiation, and interpersonal skills\n Proficiency in Microsoft Office tools (Word, Excel) and CRM platforms\n Excellent problem-solving and customer-handling skills\n Self-motivated, result-oriented, and a good team player\n Familiarity with fintech products and the Nigerian digital payment ecosystem is a plus.",
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      "url": "https://palmpaylimited.applytojob.com/apply/tKp3Xiqa4q/Operations-Support-Officer",
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      "title": "Operations Support Officer",
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      "datePosted": "2026-05-28",
      "description": "<span style=\"font-size:14px;\"><strong>Operations Support Officer</strong><br><br><strong>Location: Lagos<br>Employment Type: Contract<br>Monday - Saturday<br>Salary: #100,000</strong><br><br><strong>About the Role</strong><br><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Operations Support in BNPL focuses on supporting Dealers, Sales Agents, Business Developers and Sales managers throughout their Buy Now Pay Later journey.<br>It ensures that users understand the BNPL product, make payments on time, and have a positive experience, which in turn drives adoption and loyalty.</span></span></span><br><br><strong>Responsibilities</strong></span><ul style=\"margin-bottom:5px;\"><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Receive NEW/TOP Dealer data from BI and populate the working sheet.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Reach out to Dealers via phone call or whatsapp message / calls.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Follow the NEW/TOP Dealer workflow process to engage each dealer and get the required feedback.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Escalate to manager urgent issues received or raised by NEW/TOP dealers via whatsapp or phone call.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Ensure each data point is populated with detailed information.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Reach out twice daily to unreachable Top Dealers via whatsapp or text if they are unable to reach them via phone call.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Share the support form with NEW/TOP Dealer who require to send more detailed support feedback at a later time.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Monitor and update the support tracker with relevant milestones for each Top Dealer supported.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Ensure that issues raised are resolved within SLA of 3 working days or escalated.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Handle customer inquiries, complaints, and feedback promptly and professionally.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Ensure compliance with company policies, data protection rules, and financial service regulations.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Conduct periodic follow-ups to ensure for Sales and reduction of overdue.</span></span></span></span></li></ul> <div class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><strong>Qualification and Requirements</strong></span></div><ul style=\"margin-bottom:5px;\"><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Bachelor’s, HND and OND Degree in Business, Marketing, Finance, or a related field.</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Minimum of 1–2 year's experience in sales, customer service, or fintech (BNPL or POS experience is an advantage).</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Strong communication, negotiation, and interpersonal skills</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Proficiency in Microsoft Office tools (Word, Excel) and CRM platforms</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Excellent problem-solving and customer-handling skills</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Self-motivated, result-oriented, and a good team player</span></span></span></span></li><li class=\"MsoListBullet\" style=\"margin-bottom:5px;\"><span style=\"font-size:14px;\"><span style=\"line-height:115%;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"color:#222222;\">Familiarity with fintech products and the Nigerian digital payment ecosystem is a plus.</span></span></span></span></li></ul>",
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          "addressRegion": "Lagos",
          "addressLocality": "Ikeja"
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      "validThrough": "2026-08-26",
      "uniqueJobCode": "job_20260528141809_KRRGCIJ6Z1IQVV6Q",
      "employmentType": "CONTRACTOR",
      "hiringOrganization": {
        "logo": "https://s3.amazonaws.com/resumator/customer_20210727130736_X9P4K3DVR1BVCBNJ/logos/20210731123558_8f7be03e-palmpay.jpg",
        "name": "PALMPAY LIMITED",
        "@type": "Organization",
        "sameAs": "https://www.palmpay.com"
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      "experienceRequirements": "Entry Level"
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